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Version dated: 02 October 2023
The Printemps Group grants great importance to the protection of your personal data. Respecting the confidentiality of said data is part of a framework of trust, structured around the values of loyalty, integrity, and transparency. Below you will find our entire Personal Data Protection Policy, detailing our practices regarding the processing and protection of your data, as well as the rights you have regarding your personal data. If you have any questions regarding your personal data, please contact us at the following address: [email protected]
1. WHO ARE WE?
The companies PRINTEMPS SAS*1 and BPCP (Printemps du Louvre) *2 (hereinafter, "The Printemps companies"), members of the Printemps Group, are Joint controllers of the processing of your personal data. The terms "we" or "our" that we use herein refer to the companies PRINTEMPS SAS and BPCP.
*1 PRINTEMPS, SAS with a capital of €50,000,000, whose registered office is located at 102 rue de Provence - 75009 Paris, registered with the Paris Trade and Companies Register under number 503 314 767, VAT number: FR21503314767.
*2 BPCP, SAS with a capital of €2,042,355, whose registered office is located at 102, rue de Provence, 75009 Paris, registered with the Paris Trade and Companies Register under number 423 681 717.
As part of the Printemps payment card, the company CA Consumer Finance*3, of which SOFINCO is a brand, is the Data Controller of your personal data processing. Therefore, for any request related to personal data
2. WHAT IS PERSONAL DATA?
"Personal data" refers to any information that can be used to identify you, whether directly (for example, your first name and last name) or indirectly (for example, through a telephone number, or a website username).
3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?
In the below tabs you will find the following information:
INVITING YOU TO THE BIG WEDDING RELATED TO PRINTEMPS LISTES
MANAGE YOUR PURCHASES REMOTELY IN PARTICIPATING PRINTEMPS STORES
MANAGING REGISTRATIONS TO CLUB PRINTEMPS
Managing registrations to Printemps.com, Printemps liste and Club Printemps' newsletter
MANAGING LIVE SHOPPING REGISTRATION
BEAUTY DIAGNOSIS
SALE OF SECOND-HAND PRODUCTS
SENDING PROMOTIONAL OFFERS
COMPETITIONS AND LOTTERIES
TARGETED ADS
MANAGING OF ONLINE APPOINTMENTS
CUSTOMER SERVICES FOLLOW-UP
Improving Printemps.com and Club Printemps' customer experience
Improving Printemps.com, Printemps Listes, Club Printemps and Printemps stores' customer knowledge
Managing your rights on Printemps.com, Printemps Liste, Club Printemps and Printemps stores
PREVENTING AND TRACKING FRAUD AND DELINQUENCIES ON PRINTEMPS.COM, PRINTEMPS LISTES, PRINTEMPS STORES AND CLUB PRINTEMPS
USE OF CONTENT GENERATED ON SOCIAL MEDIA
ONLINE BROWSING AND COOKIES
*4 Regardless of the processing of your personal data for the strictly required duration in order to fulfil the corresponding purpose as indicated above, we may retain certain personal data relating to you for a longer duration in order to fulfil our legal obligations (for example, we must retain receipts and credit slips for 10 years). Furthermore, some of your personal data may occasionally be kept for longer if this data is needed to exercise legal rights, or if any liability could be incurred following the processing during this time, pursuant to the regulations in force. In this case, the data will be saved and protected with restricted access. This data will be deleted once the potential actions of each case have been advised or when the legal retention period for certain data has expired.
*5 Email or SMS activity refers to the lack of response to a request by email or by SMS, i.e. you have not clicked on a hyperlink contained in an email or SMS.
4. HOW DO WE COLLECT OR RECEIVE YOUR PERSONAL DATA?
Your personal data may be collected:
In order to better know our customers and to make you benefit from appropriate commercial offers, your personal data may be transmitted to the following entities of Printemps Group :
Printemps SAS
- Printemps.com
- BPCP (Printemps du Louvre)
- Citadium
- Place des tendances
- Made in design
When subscribing to a service, opening a list, a sponsorship, or opening an online money pool on Printemps.com, the organiser may communicate information related to other individuals for whom he or she books the service, or for whom he or she opens the list, the online money pool, or carries out the sponsorship, provided that he or she has obtained the prior agreement of the concerned individuals for such communication.
When we collect personal data directly from you, we denote the required fields with an asterisk, as they involve data that we need in order to fulfil the service in question or to allow you to use a feature. If you do not wish to complete these fields, it may affect our ability to offer you the requested products and services or your ability to access all of our websites features.
5. WHO RECEIVES YOUR DATA?
5. QUI SONT LES DESTINATAIRES DE VOS DONNÉES ?
Our providers are selected by us according to their data security and confidentiality capabilities, and must respect the personal data regulations applicable to subcontractors. As such, we sign contracts with all of these recipients to ensure that they demonstrate an adequate level of data protection security, and we send precise processing instructions to each of them. Furthermore, we only provide them with the information that they need to carry out the service.
5. QUI SONT LES DESTINATAIRES DE VOS DONNÉES ?
Furthermore, other recipients may have access to all or part of your personal data depending on their level of authority and purpose, including:
6. AUTOMATED DECISION-MAKING
Personal data collected on our sites or as part of the Club Printemps loyalty programme, may be automatically processed in order to secure transactions made on our websites against fraud and misappropriation, thereby assuring you an optimum service quality and securing your payment methods. For this purpose, we use a solution developed by a third-party provider that uses an algorithm to determine the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person. We also use an algorithm that enables us to identify suspicious behaviour on the part of customers when using the Club Printemps loyalty programme. This processing involves human intervention in which the final decision is made by a natural person.
7. PROFILING
When we send communications or display content personalised to your areas of interest and your preferences, we may use certain analysis techniques called "profiling" (defined as any form of automated processing of personal data that involves using this data to evaluate certain personal aspects about an individual; for example, to analyse or predict elements concerning their economic situation, personal preferences, interests, or needs). This means that we may use and analyse the personal data mentioned above (including age, purchase history, browsing data, etc.) to predict your personal preferences and/or interests and offer you products that we think may interest you.
In certain circumstances, you have the right to object to the use of your data for profiling purposes. To do this, please refer to the section "What are your rights and how to do you exercise them?"
You can unsubscribe from the newsletter at any time, at no cost to you.
8. SOCIAL MEDIA
Printemps is present on several social networks such as Facebook, Twitter, Pinterest, TikTok, Instagram and WeChat (for our international clients).
Please note that the information linked to your browsing (pages visited, products viewed, category of the product viewed, products purchased or categories of the products purchased) is captured by social media for the purposes of their own targeted advertising via the cookies that are stored during your browsing of our website. This processing is based on the consent that you give when you accept cookies. You can withdraw your consent by changing your browser settings (see the cookies settings for various browsers below) or in our cookie settings.
Furthermore, we may collect certain personal data and information related to your activity on the social media pages of our own purposes. This data is used for statistical analysis (audience measurement on our pages) as well as for advertising purposes to improve our customer relationships and the advertisements that are showed to you, in order to offer you a personalised experience. Please note, however, that we will never publish content on your Facebook profile. This data processing of the Printemps companies' pages on social media is governed by this Privacy Policy. However, the Printemps companies are not responsible for the subsequent use of your data by the social networks for their own purposes. As such, each of the social networks used by the Printemps companies has its own data protection policy. We recommend that you consult them; particularly to learn more about your rights and your social media account settings.
We remind you that any content published on social media may be viewable to the public. Therefore, please exercise caution in giving away certain information (for example, your address or financial details). We cannot be held responsible if you give away personal information on one of our social media pages, and we recommend that you do not disclose this type of information.
9. WHERE IS YOUR PERSONAL DATA STORED?
Your personal data is stored on the servers of a service provider located in France.
However, personal data may occasionally be sent to providers located in countries outside of the European Union, with a different level of protection to that of the EU.
In this case, we contractually manage the transfer of data, with the support of the European Commission's standard contractual clauses, and we demand that these recipients implement the measures required to ensure the same level of personal data protection as required by the European regulation.
10. WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?
Your rights
In accordance with the General Data Protection Regulation in force, you can contact the Printemps companies to exercise the following rights:
Right to be informed about processing
You have the right to obtain clear, comprehensible, precise and easily accessible information on the way in which we process your personal data and the procedures for exercising your rights. You will find all of this information in this Privacy Policy.
Right to access your personal data
You have the right to ask the Printemps companies if we are holding personal data concerning you, and to request that we send it to you, subject to certain restrictions:
Please be aware that we may charge a reasonable fee if the delivery of the requested information incurs high administrative costs.
Right to rectify your personal data
You have the right to request the rectification of inaccurate or incomplete information concerning you.
You may exercise your right to rectification as follows:
Right to erase your personal data (or right to be forgotten)
In certain cases, you have the right to request that the Printemps companies erase the personal data concerning you. Please be aware that the right to erasure may be refused in certain cases, particularly if an order, a purchase, a list, is being processed (in this case, we must wait until your order is delivered before erasing your data), if we must retain your data for legal reasons (for example, retaining receipts, retaining your data in order to exercise rights in court) or for legitimate reasons (for example, data used for aggregate statistical purposes).
Right to object to marketing communications and certain profiling
You have the right to unsubscribe or opt out of receiving marketing offers from one or more Printemps companies at any time, by following the steps set out in our communications (clicking on the unsubscribe link at the bottom of the marketing message that we send you) or by following the procedures in this Privacy Policy.
If you wish to object to profiling, please contact us using the contact details below.
Right to withdraw future consent for data processing based on consent
You may withdraw your consent to the processing of your personal data if this processing is based on consent. Please note that the withdrawal of consent applies only to the future and cannot affect the lawfulness of processing based on consent carried out before the withdrawal.
Right to restrict processing
You have the right to request the restriction of processing that we carry out on personal data concerning you. As a result, the processing of this data will be restricted: we may keep your data, but we cannot use it or process it. This right applies in the specific cases set out by the General Data Protection Regulation.
Right to data portability
You have the right to receive a part of your personal data in a machine-readable format, in order to store it elsewhere or to easily transmit it to another database, with a view to reusing it for other purposes. Please note that only portable personal data (reusable data) will be sent to your under this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and is based on your prior consent or on the performance of a contract agreed with you.
Right to formulate guidelines for the processing of your personal data after death
You have the right to formulate general guidelines (to a trusted third party digitally certified by the French Data Protection Authority (CNIL) that will formulate guidelines on all of the deceased person's data) or specific guidelines (to a data controller for guidance concerning specific data processing only) relating to the conservation, erasure and communication of your personal data after your death.
10. QUELS SONT VOS DROITS ET COMMENT LES EXERCER ?
Right to lodge a complaint with a supervisory authority
If you are unable to exercise your rights or if you wish to report a breach of the personal data protection rules, you have the right to lodge a complaint to the French Data Protection Authority (CNIL).
How can you exercise your rights?
To exercise your above rights with one of the Printemps companies, write to us via email at [email protected] or by post to the following address: Printemps, Direction Marketing, 102 rue de Provence 75009 Paris, France
Right to manage or deactivate cookies
You can manage or delete cookies from your computer, phone or any other device as you browse Printemps.com using our Cookies management centre.
You can also choose to block cookies on your computer directly in your browser's server settings.
Further information about how to do this can be found at the following link (in French): www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
However, please note that your browsing experience on the website may become limited.
The procedure for deleting cookies is different for each browser.
For Google Chrome, the procedure is at the following link: https://support.google.com/chrome/answer/95647
For Mozilla Firefox, the procedure is at the following link: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
For Internet Explorer, the procedure is at the following link: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
For Safari, the procedure is at the following link: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Your choices
Please note that you can change your subscription preferences (choice of marketing communications from the Printemps companies), and how these communications are sent, at any time from your account.
Amendments to our Privacy Policy
We may occasionally be required to modify this Privacy Policy, particularly in order to comply with any regulatory, legal, editorial or technical changes. We advise that you consult this page regularly so that you are aware of any potential amendments or updates to this policy.