Faq

1. You have received an email confirming your order, where you will find a link enabling you to make a return.


2. Click on the link.


3. Select one or more items to return.


4. If you are making a return, choose the reason for the return and how you would like to be refunded (refunds are made through your original payment method or by credit voucher).


5. Select the returns option of your choice.
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6. Print out the form to put in your parcel before sealing it. The shipping label and customs forms will be emailed to you by our partner Glopal over the next few hours. Place it inside your parcel and attach the shipping label to the parcel.


7. Drop it off at a Post office branch.


8. Your return will be processed within 5 to 7 business days.

1. Log into MY ACCOUNT on the Printemps.com website.


2. Select ‘My sign in details.’


3. From MY ORDERS in the left-hand column, select ‘Make a Return.’


4. Select one or more items to return.


5. If you are making a return, choose the reason for the return and how you would like to be refunded (refunds are made through your original payment method or by credit voucher).


6. Select the returns option of your choice.


7. Print out the form to put in your parcel before sealing it. The shipping label and customs forms will be emailed to you by our partner Glopal over the next few hours. Place it inside your parcel and attach the shipping label to the parcel.


8. Drop it off at a Post office branch.


9. Your return will be processed within 5 to 7 business days.

1. You have received an e-mail confirming your order, where you will find a link enabling you to make a return.


2. Click on the link.


3. Select one or more items to return.


4. If you are making a return, choose the reason for the return and how you would like to be refunded (refunds are made through your original payment method or by credit voucher).


5. Select the returns option of your choice. ​


6. Print out the form to put in your parcel before sealing it. The shipping label and customs forms will be emailed to you by our partner Glopal over the next few hours. Place it inside your parcel and attach the shipping label to the parcel.


7. Drop it off at a Post office branch.


8. Your return will be processed within 5 to 7 business days. ​

To make an exchange:

1. Log in to your customer account on Printemps.com website.

2. In the section "MY ORDERS AND RETURNS" click on "Make a return or exchange".

3. Choose the item to be exchanged as well as the product you wish to exchange. You only can exchange the size or color of the item. In case you have received a defective product, you can ask for the same product in exchange.

4. Select the reason of the return and the method of refund (credit to your payment method or voucher). If the product is not available at reception, the refund will be issued on the selected method.

5. Print your return label and insert it in your return package. Stick the shipping label onto your package.

6. Drop it off at a retailer or directly at the post office. Please note that it takes less time for a return to the post office to reach us than a return to a retailer.

7. When we receive your package, we will proceed with the exchange if the product is still available. If the desired size is available at the same price, we recommend that you make a refund request for the initial order and renew your order with the desired product without waiting for the return of your article.

1. Bank cards: Mastercard, Visa, AMEX


2. PayPal account


3. E-gift card

1. Log into MY ACCOUNT on the Printemps.com website.
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2. Choose the items you would like to purchase, go to the checkout, select your delivery method, enter your bank details and click on ‘Confirm and pay for your order.’


3. After verification, a "3-D Secure" window will open and your bank will ask you to enter the information required for authentication. In most cases, you will need to enter a single-use code sent to you by text message, answer a personal question and/or enter your date of birth.
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4. Your purchase is confirmed as soon as your payment has been accepted.

1. Log into MY ACCOUNT on the Printemps.com website.


2. Make your selection and go to the checkout.


3. Select and confirm your payment method.


4. On the payment page, select the "yes" box in the ‘Register my bank card for future orders’ section.


5. Confirm and pay for your order.

1. 48–72 hours if you paid by direct debit.


2. Two weeks or one month, in accordance with the terms agreed with your bank.

1. Your bank card has not expired.


2. Your credit limit has not been reached.


3. The card holder's first name and last name have no accents or symbols.

1. Log into MY ACCOUNT on the Printemps.com website and continue as a guest


2. Make your selection and go to the checkout.
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3. Select and confirm your payment method.


4. On the payment page, select ‘E-gift card.’


5. Enter your code, then click confirm.

1. Log into MY ACCOUNT on the Printemps.com website or continue as a guest. 
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2. Make your selection and head to the checkout. ​


3. Select and confirm your payment method.


4. On the payment page, select ‘E-gift card.’


5. Enter the code, then confirm.
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6. The ‘E-gift card’ option will automatically reappear so you can enter the code of your next gift card. The code of the gift card you have already entered will appear on the right-hand side of the screen.

1. Go to the product description.


2. Choose the size required.


3. Enter your e-mail address in the space provided​.


4. Confirm.