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Mise à jour du 26/04/2023
Conditions générales d'utilisation et de vente Printemps.com
The Printemps SAS company with share capital of 50 000 000 €, registred office at 102 rue de Provence 75009 PARIS - FRANCE, registered with the Paris Trade and Companies Register under number 503 314 767, VAT FR21503314767 ("the Company") has an e-commerce website, accessible on the following address www.printemps.com ("the Website").
This document sets out the general terms and conditions of use for the Website as well as the general terms and conditions of sale (the "Terms & Conditions") between the Company, and any consumer natural person aged 18 or over, who acts for purposes which are outside the scope of his commercial, industrial, craft, liberal or agricultural activity and acting for his personal needs, wishing to use the Website ("the User") or make a purchase on the Website (" the Customer").
Prior to using the Website, you are advised to read these Terms & Conditions and our Privacy Policy (the "Privacy Policy") that can be found in Article 11 - Privacy Policy hereafter. By using or placing an order on the Website, you are accepting these Terms & Conditions and the Data Protection Policy.
The Company reserves the right to update or revise these Terms & Conditions without prior notice. Any Terms & Conditions applicable to the User or the Customer are those in force at the time of using or placing an order on the Website.
The Company sells ready-to-wear items and accessories, exclusively from well-known brands. These products come directly from producers and authorised resellers ("the Products").
In accordance with article R.541-173 of the French Environmental Code, the unique identifiers (IDU) of PRINTEMPS are as follows :
- REFASHION / Eco TLC : FR218675_11OTBM
- CITEO / ECO EMBALLAGE : FR218675_01FRVU
- CITEO / ECO PAPIER : FR218675_03VKFV
- ECO SYSTEM: FR005623_05MTEN
An account must be created in order to benefit from all private offers, private sales or other commercial transactions reserved for customers of the Website.
Signing up to our Club Printemps loyalty programme also requires creating an account. For further information about the Printemps loyalty programme, visit the following link: https://www.printemps.com/club-printemps
By creating an account, the Customer accepts our Data Protection Policy and states that all information provided is true and accurate.
How do I create an account?
How do I sign in to my account?
I've forgotten my password
If you have forgotten your password:
How do I change my password?
Customers should note that their username and password are personal and confidential and accordingly agree to keep their password secret and not to disclose it to a third party for any reason whatsoever.
2.1 EFFETTUARE UN ORDINE
Il processo di ordine comprende i seguenti passaggi che il Cliente è invitato a completare compilando e verificando le informazioni pertinenti:
L'aggiunta dei Prodotti selezionati dal Cliente nel carrello, con il carrello accessibile in qualsiasi momento per la revisione o la modifica;
La conferma del carrello dopo averne verificato il contenuto;
L'accesso del Cliente al proprio account inserendo nome utente e password al fine di confermare, modificare o completare i dettagli dell'indirizzo richiesti per la consegna (se il Cliente non dispone ancora di un account sul Sito, è possibile creare un account cliente compilando i dati necessari durante l'elaborazione. È anche possibile, se lo desidera, che il Cliente effettui un ordine come ospite senza creare un account.);
La selezione dell'opzione di consegna;
La selezione del metodo di pagamento e l'accettazione espressa dei Termini e Condizioni per il Sito;
La reindirizzamento del Cliente al sito web di pagamento online sicuro per convalidare il pagamento.
L'ordine del Cliente viene quindi confermato convalidando i dati del conto bancario, ovvero numero di carta bancaria, data di scadenza e codice CVC.
2.2 CONFERMA DELL'ORDINE
Il Cliente riceverà un'e-mail di conferma dell'ordine, che riassume i dettagli degli articoli ordinati.
Gli ordini saranno elaborati solo dopo l'accettazione del pagamento. La Società si riserva il diritto di annullare o rifiutare qualsiasi ordine di un Cliente in caso di sospetto di frode o, in caso di controversia relativa al pagamento di un ordine precedente effettuato sul Sito.
A tal riguardo, i Clienti devono notare che, al fine di evitare il furto d'identità, la Società può richiedere documenti giustificativi per verificare che il Cliente sia effettivamente la persona che ha effettuato l'ordine.
2.3 CARATTERISTICHE DEL PRODOTTO
In conformità all'articolo L.111-1 del Codice del Consumo francese, prima di effettuare un ordine, il Cliente può consultare le caratteristiche principali dei Prodotti che desidera acquistare, presentate in ogni pagina prodotto sul Sito.
2.4 PREZZI
I prezzi visualizzati sul Sito sono espressi in euro e sterline. Questi prezzi includono l'IVA applicabile il giorno dell'ordine, ma non includono i costi di consegna da pagare a carico del Cliente.
Le tariffe per le varie opzioni di consegna sono disponibili visitando la sezione Consegna e resi sul nostro sito.
La Società si riserva il diritto di modificare i prezzi in qualsiasi momento. Tali modifiche, tuttavia, non influenzeranno un ordine già confermato.
2.5 DISPONIBILITÀ DEI PRODOTTI
L'ordine implica l'accettazione dei prezzi e della descrizione dei Prodotti disponibili alla vendita. La Società si impegna a onorare gli ordini di Prodotti nei limiti delle scorte disponibili.
In assenza di disponibilità di uno o più Prodotti dopo l'effettuazione dell'ordine, la Società informerà il Cliente via e-mail quando il Prodotto tornerà disponibile o, se non più disponibile, ove applicabile. In caso di indisponibilità dei Prodotti o di annullamento dell'acquisto da parte del Cliente, l'ordine del prodotto verrà automaticamente annullato e l'importo verrà rimborsato tramite il metodo di pagamento utilizzato per effettuare l'ordine.
2.6 MODIFICA DI UN ORDINE
Una volta effettuato l'ordine, il suo contenuto non può più essere modificato. È comunque possibile modificare l'indirizzo di consegna o annullare l'ordine se non è ancora stato elaborato, contattando il nostro Servizio Clienti.
Se la tua cancellazione viene accettata, non ti verrà addebitato alcun costo.
3.1 ORDER DISPATCH
Orders placed before 2:00 p.m.:
Orders confirmed before 2:00 p.m., Monday to Friday, are dispatched the same day (excluding public holidays).
Orders placed after 2:00 p.m.:
These orders are processed in priority the next business day. Orders placed from 2:00 p.m. Friday through to Sunday evening will be dispatched on Monday evening.
An email is sent to the Customer when their order is dispatched from our logistics warehouse. This email summarises the delivery method as well as providing the order tracking number.
To view the details and track an order, the Customer can visit the "My current orders" section in their account.
3.2 DELIVERY LOCATION
Products are shipped to the delivery address supplied by the Customer when placing their order.
Customers should note that the Company cannot be held liable for any order that cannot be delivered due to incorrect delivery information entered by the Customer.
The Company provides order delivery throughout mainland France, the European Union and the United Kingdom.
3.3 DELIVERY LEAD TIMES
Except in cases of force majeure and excluding certain peak periods, such as sales periods, and subject to order confirmation and payment by the Customer:
The Company guarantees to inform the Customer by email of the progress of their order.
In addition, to track the parcel, the Customer can sign in to their account and go to "My account", then click on the "My orders" section. Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.
3.4 DELIVERY OPTIONS
The Company offers Customers the following delivery options and prices.
Mainland France and Corsica
* This service is not available at Printemps Caen, Printemps Brest, Printemps Tours
This delivery service enables to Customers to choose dispatched orders to one of the Printemps stores offering this service (see list below). Once the order arrives at the Click & Collect point, an email containing a collection code will be sent to the Customer. To collect the order, the Customer needs to present this code at the Click & Collect point along with a proof of identity. The order is available for collection at the chosen Printemps store Click & Collect point for a period of 14 days.
Orders can be collected at the "Click and Collect" desk during opening times at selected stores.
For further information on Printemps store opening times, please visit here.
Colissimo delivery via La Poste delivers within 48 to 72 hours throughout mainland France and Corsica. Deliveries are made by La Poste, Monday to Saturday, from 8:00 a.m. to 7:00 p.m..
All orders placed before 2:00 p.m. Monday to Friday are dispatched the same day.
Orders are processed the morning of the next business day. Orders placed between 2:00 p.m. on Friday and 2.00 p.m. on Monday are dispatched Monday evening.
Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure the delivery address details are entered correctly.
An email will be sent to the Customer when their parcel is dispatched from the warehouse. This email confirms the delivery option chosen and provides a tracking number. Orders can be viewed and tracked in the "Track my orders" section of the account.
This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday throughout mainland France. Deliveries are made by Chronopost from 7:00 a.m. to 1:00 p.m. Monday to Friday.
All orders placed before 2:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).
All orders placed after 2:00 p.m. are dispatched on the next business day and delivered within the following 24 hours.
As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by email when it was dispatched, or via the order tracking link from your Printemps.com account.
Free delivery from 200 euros in purchases.
Standard delivery at Shop2Shop parcel pickup point by Chronopost offers delivery within 48 hours at partner pickup points.
The parcel will remain at the pickup point for 7 calendar days, before being sent back on the 8th day.
From Monday through Friday, all orders placed before 1pm will be expedited the same day.
Orders are processed in the morning of the following business day. Orders placed between 1pm Friday and 1pm Monday will be expedited Monday evening.
United Kingdom
Free delivery from £300 in purchases.
The delivery time is 3 to 4 business days on average.
Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.
We will send you an e-mail when your order is dispatched from our warehouse to confirm your tracking number. You can also view and track your order in the My Current Orders section of your account.
There will be no additional duties costs on your orders and returns.
European Union
Standard delivery for the following countries:
Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands and Portugal.
The delivery time is 2 to 3 days on average.
The Predict service from Chronopost offers a wide choice of delivery options including:
- Rescheduling your delivery date;
- Delivery to a nearby sales point;
- Delivery to a nominated neighbour; and
- Delivery to a "safe place".
Free delivery from 300 euros in purchases.
Standard delivery at Shop2Shop parcel pickup point by Chronopost is available for the following countries: Austria, Belgium, Spain Ireland, Italy, Luxembourg, the Netherlands, Portugal.
Delivery times on average are 2 - 3 days.
The price varies based on destination:
French Overseas Territories and Departments and worldwide
Creating an account on our partner's website, ColisExpat, at www.colisexpat.com enables us to allocate a French address to the Customer from which their order will be re-dispatched to a country of the Customer's choice. ColisExpat is responsible for sending the parcel from this address, regardless of the country of destination.
3.5 GENERAL PROVISIONS RELATING TO PRODUCT DELIVERIES
Any parcels with apparent anomalies (such as damaged products, missing products in relation to the order confirmation, damaged or open packaging, faulty products etc.) at the time of delivery or collection by the Customer, must be reported to Customer Service via the contact form, within the 3 days following the delivery or time of collection.
The Customer should return the Product concerned by following the Product returns procedure described in Article 9.1.
If the discrepancy is confirmed by the Company, on receipt of the parcel in our warehouse, the Customer will receive an email indicating whether the Product can be exchanged or refunded.
Where applicable, the Product refund, delivery costs and costs incurred for returning the parcel will be paid within 14 days of the date the Company confirms that the Customer is entitled to the refund in compliance with the Guarantees described in Article 10.
4.1 METODI DI PAGAMENTO DISPONIBILI
I clienti possono pagare i loro ordini utilizzando i seguenti metodi:
Le informazioni di pagamento per la carta bancaria del Cliente (Nota: Numero della carta, data di scadenza e codice CVC riportato sul retro della carta) saranno criptate dal fornitore di servizi, che trasmette questi dettagli di pagamento alla banca in completa riservatezza, garantendo che non possano essere accessibili da terzi.
Il Cliente ha la possibilità, se lo desidera, di salvare i propri dati bancari sul proprio account, che rimane criptato e non accessibile.
Ogni volta che una delle carte salvate viene utilizzata, il Cliente sarà tenuto a reinserire la password per il proprio account e fornire il codice CVC. La carta salvata sarà offerta solo se il Cliente utilizza lo stesso indirizzo di consegna per tutti i successivi ordini. Il Cliente ha la possibilità di eliminare le carte bancarie salvate dalla sezione "Le mie carte salvate" nel proprio Account o aggiungere altre carte bancarie nella pagina di pagamento al momento dell'acquisto.
Cliccando su "Autorizza pagamento", il Cliente conferma che la carta bancaria appartiene a lui o che è il legittimo titolare della gift card o del voucher d'acquisto.
4.2 PREVENZIONE E GESTIONE DEL MANCATO PAGAMENTO
Per prevenire fatture non pagate, l'Azienda ha istituito un sistema che può portare a richiedere ulteriori informazioni al Cliente durante un pagamento. In alternativa, un ordine può essere messo in attesa.
4.3 RICEVUTE ELETTRONICHE
Una ricevuta elettronica sarà disponibile sul Sito nella sezione "Il mio Account" e poi cliccando su "La mia cronologia acquisti". Questo è concordato dal Cliente.
5.1 ACQUISTO DI UNA E-GIFT CARD
Il Cliente può acquistare una o più e-gift card sul Sito che possono essere utilizzate esclusivamente su www.printemps.com. Le e-gift card acquistate sul Sito non sono valide per l'uso nei negozi Printemps.
Gli acquisti di e-gift card non sono idonei per alcun codice promozionale. Il valore minimo per una e-gift card è di €/£10 e il massimo è di €/£1000.
Come posso acquistare una e-gift card?
1. Vai a https://cartescadeaux.printemps.com/
2. Seleziona un design per la e-gift card
3. Seleziona come desideri che venga inviata. Hai due opzioni:
Invia la e-gift card al destinatario via email
Invia la card in formato PDF stampabile al tuo indirizzo email
4. Puoi personalizzare la tua e-gift card compilando i campi "Inserisci l'importo di tua scelta", "Da", "A", "Evento" e "Inserisci il tuo messaggio".
5. Clicca su "Aggiungi al carrello"
6. Successivamente, effettua il tuo ordine
Quando crei una e-gift card, il Cliente deve inserire l'indirizzo email della persona che la riceve ("Il Destinatario"). Questo indirizzo email non può essere modificato in un secondo momento.
In caso di errore nell'inserimento dell'indirizzo email del destinatario della e-gift card, il Cliente può richiedere l'annullamento del proprio ordine. L'importo corrispondente alla e-gift card annullata sarà quindi completamente rimborsato tramite il metodo di pagamento originariamente utilizzato per effettuare l'ordine. Nessuna richiesta di cancellazione sarà accettata se la e-gift card è stata utilizzata dal suo destinatario.
L'Azienda non può essere ritenuta responsabile in caso di errore nell'indirizzo email del destinatario della e-gift card. Le e-gift card sono valide per un periodo di un anno dalla data di acquisto. Non possono essere scambiate per denaro contante.
Se la e-gift card non viene utilizzata entro un anno dalla data di acquisto, l'importo pertinente sarà considerato definitivamente acquisito dall'Azienda.
5.2 PAGAMENTO CON E-GIFT CARD
Il Destinatario della e-gift card riceverà la propria gift card sotto forma di codice via email o come gift card stampata (in formato PDF stampabile).
Utilizzare una e-gift card su www.printemps.com:
1. Per poter utilizzare la tua e-gift card, devi creare un account.
2. Effettua il tuo acquisto sul sito www.printemps.com. Conferma il tuo carrello.
3. Per utilizzare la tua e-gift card, inserisci il tuo codice nella pagina di pagamento.
Le e-gift card possono essere utilizzate una o più volte sul Sito. Sono valide per 1 anno.
Se il valore della e-gift card è superiore al valore del carrello, la differenza rimarrà disponibile sulla e-gift card che ti sarà offerta quando effettui il tuo prossimo ordine nella pagina "Il mio pagamento sicuro" e nella pagina "La mia e-gift card" nel tuo account. In alternativa, puoi completare il tuo pagamento con un altro metodo di pagamento o e-gift card.
Se il Cliente restituisce un articolo pagato con una e-gift card, il rimborso sarà effettuato sotto forma di buono acquisto valido per 6 mesi dalla data di emissione.
La gift card e il buono acquisto sono due forme di pagamento cumulative.
L'azienda mantiene la proprietà dei Prodotti fino a quando l'ordine non è stato pagato per intero, ovvero quando l'azienda ha ricevuto il prezzo totale e i costi associati. Queste disposizioni non ostacolano il trasferimento dei Prodotti al Cliente, dalla loro ricezione, rischi, perdita e deterioramento dei Prodotti, acquistati oltre ai danni che possono causare.
Tutti i testi, commenti, foto, marchi, illustrazioni e immagini riprodotti sul Sito sono protetti da copyright e legge sulla proprietà intellettuale. Questi elementi sono e rimangono di proprietà esclusiva della Società o del titolare dei diritti di proprietà intellettuale interessati.
Qualsiasi riproduzione totale o parziale del Sito o di uno qualsiasi dei suoi elementi, su qualsiasi supporto o per qualsiasi motivo, è severamente vietata.
8.1 PERIODO DI RECESSO
In conformità all'articolo L 221-18 del Codice del Consumo francese, il Cliente dispone di un periodo di quattordici (14) giorni di calendario dalla data di ricezione del proprio ordine per esercitare il proprio diritto di recesso, senza doverne giustificare il motivo.
In caso di consegne multiple per lo stesso ordine, il periodo di recesso scade quattordici (14) giorni di calendario dopo il giorno in cui il Cliente entra in possesso fisico dell'ultimo Prodotto.
Se l'ultimo giorno è sabato, domenica o giorno festivo, il periodo sarà esteso al giorno lavorativo successivo.
8.2 ESERCIZIO DEL DIRITTO DI RECESSO
Per esercitare il diritto di recesso, il Cliente deve informare la Società della propria decisione di recedere, utilizzando il modulo scaricabile QUI allegato o inviando una dichiarazione chiara e scritta a Printemps.com Service Clients, 110 bis avenue du Général Leclerc 93500 Pantin, o via email all'indirizzo [email protected]
Dopo aver informato la Società della propria decisione di recedere, il Cliente deve restituire il Prodotto senza indebito ritardo e entro 30 giorni di calendario, all'indirizzo seguente:
Printemps Logistique
Centre de distribution Printemps
ZA du Champ de l'Alouette
77610 La Houssaye en Brie
La procedura di reso dei Prodotti è descritta nei paragrafi 9.1 e 9.2 di seguito.
Per ulteriori informazioni sui costi e le condizioni dei resi, visitare la pagina Consegne e Resi.
Nessun diritto di recesso è disponibile per:
9.1 OPTIONS FOR RETURNING PRODUCTS
In order to be accepted, returns must meet the Terms & Conditions below:
In accordance with Article L 221-23 of the French Consumer Code, the Customer will be held responsible for any Product depreciation resulting from handling, other than what is necessary to establish its nature, features and, where applicable, whether it is operating correctly. Consequently, the Company reserves the right to refuse returns if the Product is not fit for sale (e.g. the Product is incomplete, damaged, worn, soiled or washed).
Each request for refund or exchanged will be inspected and validated. Returns that do not comply with these Terms & Conditions will not be accepted and will be sent back to the Customer. Refunds will be made according to article 9.3.
Special cases:
Clothing items should be returned unworn, undamaged, unused and unwashed, complete with certificates of authenticity and designer labels in place.
Items should be returned as received, in their original packaging along with the certificates of authenticity and designer labels intact.
Shoes must be returned in brand new condition. Please ensure to try them on while standing on a carpeted surface to avoid damaging the sole. The shoebox must be in perfect condition and must not be used as a shipping box under any circumstances. Shoeboxes should not be taped or written on.
Briefs, swimsuits and bikini bottoms should be tried on over underwear. Please ensure that adhesive protective slips are not removed.
These special pieces should be returned new and unused in their original packaging with plastic protection and all designer labels intact.
Luxury watches must be returned new and unused in their original box with plastic protection on the dial, warranty, presentation box and any other outer packaging. Please also ensure that the watch has not been set to the correct time.
Beauty items must be returned in their original, unsealed packaging with the protective plastic film and the lid intact. Items cannot be tried on and must be returned in brand new condition, unopened, unused, undamaged, unsullied, untested. To return a beauty item,?please make sure to return the items in the original packaging; which is resistant to all possible shocks, drops and handling during the delivery of the package. If, however, your package after opening does not allow the return of beauty items in good conditions, we urge you to find an appropriate container or box and to carefully pack the returned items and?ensure maximum protection during transport.
9.2 RETURNS PROCEDURE
The Customer has 30 days to return their order from the date they receive their parcel.
Under these Terms & Conditions, returns are free of charge from France (depending on the return option).
For returns from other international countries, an amount will be deducted from the customer's refund.
1. The return form and label can be downloaded on the Printemps.com site.
2. Follow the return procedure and print the return form and label.
3. Package the items carefully in the original packaging if not too damaged.
4. Include the return form to the package and attach the transport label on the parcel.
5. Drop your parcel off at the post office, a Chrono Shop 2 Shop relay or at a Printemps store.
If the condition of the opened package does not allow it to be reused for the return, the Customer must use alternative suitable packaging and carefully wrap the items to ensure they are well protected during transport.
NB: To facilitate the tracking of your return and ensure the proper processing, it is necessary to use the Colissimo label provided by Printemps.com when returning your items and to keep the proof of deposit stamped by the post office until the refund is issued or until validation of the exchange if the Customer chooses an exchange. Otherwise, the Company cannot guarantee your refund or exchange.
Frequent Returns
The number of returns per Customer is counted and, in the event of repeated returns contrary to our general Terms & Conditions, we reserve the right to flag or close your Printemps.com account and refuse future orders.
The Customer will be contacted if this applies to their account.
Exchanges
(excluding United Kingdom)
To make an exchange:
1. Identify yourself in the “My account” section.
2. In the "MY ORDERS AND RETURNS" section, click on "Make a return or exchange"
3. Choose the item to exchange and the desired product in exchange. Only an exchange of size or color is possible. In the event that you have received a defective product, you can request the same product in exchange.
4. Select the reason for the return as well as the method of refund in the event that the exchange is not possible (re-credit on the method of payment used or voucher). If the product is not available upon receipt, the refund will be issued on the selected means.
5. Print the voucher, insert it in the return package, and stick the carrier label on the package.
6. Drop off the package at an approved retailer or directly at a post office. For information, a return deposited at a post office takes less time to reach to the Company than a return deposited at a merchant.
7. Upon receipt of the package, the Company will proceed with the exchange within the limits of stocks available at the time of receipt.
If the desired size is available at the same price, the Company recommends that the Customer request a refund for the initial order and renew the order with the desired product without waiting for the return of the item.
9.3 REFUNDS
Refunds are issued as soon as the Company has collected the Product or the Customer has provided proof that the Product has been sent, whichever comes first. It will be processed and/or refunded within 3 to 5 business days. Customers should note that this may take longer if the return requires an additional inspection.
The Customer must send the proof of shipment for the Product by post to the following address: Service Relation Client Printemps.com, 102 rue de Provence, 75009 Paris.
The Company will refund any payments to the Customer relating to the returned Product.
Regarding the initial delivery costs:
refund will be made via the payment method the Customer used to place the order (bank account, PayPal account or purchase voucher), unless the Customer expressly agrees to use a different method. In any case, this refund will not incur any additional charges to the Customer. Please note that if the Customer has a deferred credit facility, the re-credit will also be deferred, in accordance with the practices of the Customer's bank.
If the Customer has paid for their order using two payment methods, one of which being a purchase voucher, the refund will be made on a pro rata basis for each of the payment methods, meaning the Customer will receive part of the refund as a voucher.
In the event of receiving a returns parcel where the contents do not conform to the return request or the items do not meet the conditions for return as previously mentioned, the Company reserves the right to take all necessary steps to recover the items from the Customer.
All Products benefit from a legal guarantee of conformity (Articles L 217-4 et seq. of the French Consumer Code) and a guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) allowing the Customer to be able to return faulty and non-conforming Products at no cost to them. The Customer is therefore invited to contact the Company at the contact details mentioned in article 12.
10.1 LEGAL GUARANTEE OF CONFORMITY
Article L217-3 of the French Consumer Code:
“The seller supplies goods in conformity with the contract as well as with the criteria set out in article L. 217-5. The seller responds to non conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this. In the case of a contract for the sale of goods containing digital elements:
1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for the lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;
2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.
For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.
The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to Articles 2224 and following of the frenc Civil Code. The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity. »
Article L 217-4 of the French Consumer Code:
“The good complies with the contract if it complies in particular, the following criteria where applicable,:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic listed in the contract;
2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;
3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L 217-5 of the French Consumer Code:
“I.-In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:
1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them;
2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Where
3° That the public declarations could not have influenced the purchase decision.
III.-The consumer may not dispute conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract. »
Article L217-7 of the French Consumer Code:
"The defects of conformity which appear within twenty-four months from the date of receiving the products, including products containing digital elements, are, unless proven otherwise, presumed to exist. at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect invoked.
For second-hand goods, this period is set at twelve months.
When the contract for the sale of goods containing digital elements provides for the continuous supply of digital content or a digital service, the lack of conformity which appears at the time of delivery of the goods is presumed to exist:
1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of the supply;
2° During the period during which the digital content or the digital service is supplied under the contract, when the latter provides for this supply for a period of more than two years. »
Article L217-28 of the French Consumer Code:
"When the consumer asks the guarantor, during the course of the legal guarantee or the commercial guarantee which was granted during the acquisition or repair of a good, a repair covered by this guarantee, any period of immobilization suspends the guarantee which remained to run until the delivery of the repaired property.
This period runs from the consumer's request for intervention or the provision for repair or replacement of the good in question, if this starting point proves to be more favorable to the consumer.
The warranty period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement. »
When acting as a legal guarantee of conformity, the Customer:
- benefits from a period of two years from the delivery of the Product to act against the Company as a seller;
- is entitled to the repair or replacement of the Product, or, failing that, to the reduction of the price, or to the resolution of the contract subject to the conditions provided for by articles L.217-8 and following of the Consumer Code) ;
- is exempted from providing proof of the existence of the lack of conformity of the Product during the 2 years following the delivery of the Product.
The legal guarantee of conformity applies independently of any commercial guarantee granted. It is reminded that the Customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the French Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
Products :
The consumer has a period of two years from the delivery of the goods to enforce the legal warranty of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the sales contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee shall apply to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives to the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.
If the goods are repaired, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods , if:
1° The professional refuses to repair or replace the good;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replaced goods ;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price or to the rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. The consumer is then not obliged to request the repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period of immobilisation of the good for the purpose of repair or replacement shall suspend the guarantee which was due until delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund for the return of the goods.
Digital content/service:
The consumer has a period of two years from the date of supply of the digital content or digital service to enforce the legal warranty of conformity if a lack of conformity appears.
For a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
“The legal guarantee of conformity entails an obligation to provide all the updates necessary to maintain the conformity of the digital content or service.
“The legal guarantee of conformity entitles the consumer to have the digital content or service brought into conformity without unduedelay following his request, at no cost and without major inconvenience for him.
“The consumer may obtain a price reduction by keeping the digital content or service or he may terminate the contract by obtaining a full refund in return for renouncing the digital content or service, if:
“1° The professional refuses to bring the digital content or service into conformity;
“2° The compliance of the digital content or service is unjustifiably delayed;
“3° The digital content or service cannot be brought into conformity without costs being imposed on the consumer;
“4° Bringing the digital content or service into conformity causes a major inconvenience to the consumer;
“5° The non-compliance of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.
“The consumer is also entitled to a reduction in price or rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. In such cases, the consumer shall not be obliged to request that the digital content or service be brought into conformity beforehand.
“In cases where the lack of conformity is minor, the consumer is only entitled to the cancellation of the contract if the contract does not provide for the payment of a price.
“Any period of unavailability of the digital content or service for the purpose of bringing it back into conformity shall suspend the guarantee that remained until the digital content or service was provided in conformity again.
“The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
"The professional who hinders the implementation of the legal guarantee in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).
“The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is retained or to a full refund in return for the waiver of the digital content or service.
10.2 GUARANTEE AGAINST HIDDEN DEFECTS
Article 1641 of the French Civil Code:
"The seller is liable for hidden defects in the goods sold which render them unfit for their intended use or which impair their use to such an extent that the buyer would not have bought them or would have paid a lower price for them if they had known about them."
Article 1648 paragraph 1 of the French Civil Code:
"The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect."
Within the framework of the hidden defects guarantee, based on the Customer's choice, the Company undertakes to either:
refund the price of the Product if the Customer returns the Product, as well as any delivery and return costs, if replacement is not possible; or refund the Customer for part of the price if the Customer keeps the Product.
10.3 SPARE PARTS
The availability or non-availability of spare parts essential to the use of a product and, where applicable, their period of availability are determined by the manufacturer of the item or its importer. When this information is not provided by the manufacturer or its importer, the spare parts essential to the use of the goods are deemed to be unavailable.
L'azienda si impegna a essere il più aperta e trasparente possibile e a fornire al Cliente tutte le informazioni necessarie su come i loro Dati Personali (come definito nella nostra Informativa sulla Privacy) vengono raccolti, utilizzati e protetti durante la visita al Sito Web.
Per ulteriori informazioni, ti invitiamo a leggere la nostra Informativa sulla Privacy.
Per risolvere eventuali problemi che possono sorgere al momento dell'ordine, o riguardo alle consegne dei Prodotti, il Cliente può contattare direttamente il nostro Servizio Clienti utilizzando le informazioni di contatto indicate nella sezione "Hai bisogno di aiuto" sul Sito.
In conformità con le disposizioni dell'Articolo L.616-1 del Codice del Consumo francese, il Cliente deve notare che, in caso di reclamo relativo al Sito Web, a questi Termini e Condizioni, o a un problema con l'ordine che non è stato risolto tramite il servizio clienti dell'Azienda, e dopo una richiesta scritta preliminare da parte del Cliente che non è stata soddisfatta entro un anno, il Cliente ha accesso a un servizio di mediazione gratuito.
Pertanto, l'Azienda aderisce a FEVAD (Fédération du e-commerce et de la vente à distance), un servizio di mediazione specializzato nell'e-commerce (di seguito denominato "Medatore"). I dettagli di contatto sono i seguenti: 60 rue la Boétie, 75008 Parigi -www.mediateurfevad.fr.
Per scoprire come presentare una richiesta al Medatore, il Cliente può andare awww.mediateurfevad.fr/index.php/espace-consommateur/. Per garantire che il caso del Cliente per la mediazione sia valido, la richiesta deve includere: L'indirizzo del Cliente, numero di telefono, indirizzo email, numero cliente e/o numero d'ordine, la data dell'ordine, i dettagli della controversia e prova scritta dei passi intrapresi dal Cliente per risolvere la controversia in modo amichevole con l'Azienda prima di riferirsi al Medatore, le soluzioni proposte dall'Azienda e le aspettative del Cliente.
Ai sensi dell'Articolo L152-2 del Codice del Consumo francese, le controversie non saranno esaminate dal Medatore dei Consumatori quando:
Il consumatore non può giustificare di aver precedentemente tentato di risolvere la controversia direttamente con il professionista tramite reclamo scritto in conformità con le procedure previste nel contratto.
La richiesta è chiaramente infondata o abusiva.
La controversia è stata precedentemente esaminata o è attualmente in fase di esame con un altro mediatore o da un tribunale.
Il consumatore ha presentato la propria richiesta al Medatore oltre un anno dalla data del reclamo scritto al fornitore.
La controversia non rientra nella sua giurisdizione.
Il Medatore informerà il consumatore se il loro caso è stato respinto entro un periodo di tre settimane dalla ricezione della loro domanda.
In conformità con il Regolamento Europeo n. 524/2013 del Parlamento e del Consiglio Europeo del 21 maggio 2013, il Cliente ha anche la possibilità di presentare un ricorso alla piattaforma di risoluzione delle controversie online al seguente indirizzo:https://ec.europa.eu/consumers/odr/.
Questi Termini e Condizioni sono soggetti alla legge francese. In assenza di un accordo amichevole, le controversie rientreranno nella giurisdizione esclusiva dei tribunali francesi competenti, nonostante la pluralità di convenuti e/o appelli di garanzia, comprese le procedure d'emergenza e cautelari, in procedimenti sommari o tramite petizione.
La prestazione di PRINTEMPS di tutte o parte delle sue obbligazioni, in particolare la spedizione, sarà sospesa in caso di evento fortuito o forza maggiore che ostacoli o ritardi la sua prestazione.
Sono considerati casi di forza maggiore quelli definiti dall'articolo 1218 del Codice Civile francese e dalla giurisprudenza.
PRINTEMPS informerà i Clienti dell'insorgere di un evento fortuito o forza maggiore entro sette (7) giorni dalla sua insorgenza. Nel caso in cui questa sospensione continui oltre un termine di quindici (15) giorni, il Cliente avrà quindi la possibilità di annullare l'ordine in corso, e il prezzo pagato sarà rimborsato.
I prodotti offerti sul sito sono presentati attraverso una barra di ricerca tematica utilizzando parole chiave.
L'utente può anche accedere ai prodotti visitando le varie sezioni offerte (abbigliamento, scarpe, ecc.).
La classificazione dei prodotti dipende dalla navigazione dell'utente e può quindi variare da un utente all'altro.
Per impostazione predefinita, i prodotti offerti sul sito sono classificati in base alla combinazione dei seguenti criteri: disponibilità di stock, data di pubblicazione e quantità vendute.
I prodotti offerti sul sito possono essere ordinati secondo diversi criteri cliccando su “ordina per”:
-raccomandati: i prodotti sono classificati in base alla navigazione e alla cronologia degli acquisti del cliente nel caso in cui quest'ultimo abbia accettato la politica sui cookie oppure, in mancanza di ciò, i prodotti sono classificati in base alla combinazione dei seguenti criteri: disponibilità di stock, data di pubblicazione e quantità vendute.
-novità: i nuovi prodotti vengono messi in evidenza per primi.
-prezzo crescente: i prodotti sono classificati dal prezzo più basso al prezzo più alto;
-prezzo decrescente: i prodotti sono classificati dal prezzo più alto al prezzo più basso.
-sconti: le percentuali di sconto più elevate appaiono per prime.
(Si prega di completare e restituire questo modulo solo se si desidera recedere dal contratto.)
Per l'attenzione di PRINTEMPS.COM, Indirizzo postale: Printemps.com Servizio Clienti 102 rue de Provence 75009 Parigi E indirizzo email: [email protected]
Con la presente vi informo del mio recesso dal contratto relativo alla vendita dei beni sottostanti (specificare il riferimento e la quantità di ciascun prodotto soggetto al recesso): ........................... ..........
Ordinato il ....................... e ricevuto il ..............:
Nome del consumatore(i):...............
Indirizzo del consumatore(i):...............
Firma del consumatore(i) (solo in caso di notifica di questo modulo su carta):
Data :
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