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PRINTEMPS.COM PERSONAL DATA PROTECTION POLICY


Version dated: 02 October 2023


The Printemps Group grants great importance to the protection of your personal data. Respecting the confidentiality of said data is part of a framework of trust, structured around the values of loyalty, integrity, and transparency. Below you will find our entire Personal Data Protection Policy, detailing our practices regarding the processing and protection of your data, as well as the rights you have regarding your personal data. If you have any questions regarding your personal data, please contact us at the following address: [email protected]



1. WHO ARE WE?


The companies PRINTEMPS SAS*1 and BPCP (Printemps du Louvre) *2 (hereinafter, "The Printemps companies"), members of the Printemps Group, are Joint controllers of the processing of your personal data. The terms "we" or "our" that we use herein refer to the companies PRINTEMPS SAS and BPCP.

*1 PRINTEMPS, SAS with a capital of €50,000,000, whose registered office is located at 102 rue de Provence - 75009 Paris, registered with the Paris Trade and Companies Register under number 503 314 767, VAT number: FR21503314767.

*2 BPCP, SAS with a capital of €2,042,355, whose registered office is located at 102, rue de Provence, 75009 Paris, registered with the Paris Trade and Companies Register under number 423 681 717.

As part of the Printemps payment card, the company CA Consumer Finance*3, of which SOFINCO is a brand, is the Data Controller of your personal data processing. Therefore, for any request related to personal data

2. WHAT IS PERSONAL DATA?


"Personal data" refers to any information that can be used to identify you, whether directly (for example, your first name and last name) or indirectly (for example, through a telephone number, or a website username).

3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?


In the below tabs you will find the following information:

  • The processing purposes for which your personal data may be collected, i.e. the main reason for processing your personal data and the subsequent uses of your data associated therewith according to the websites of the Printemps companies, i.e.:
  • listes.printemps.com (PRINTEMPS LISTES);
  • printemps.com (PRINTEMPS.COM);
  • the CLub Printemps loyalty programme and the Printemps Stores.
  • The personal data that we collect in order to carry out our processing;
  • The legal basis that authorises us to process your personal data;
  • The duration for which we store your personal data in our systems.


Creating and updating your account

  • To allow you to manage your subscription preferences.
  • Email (and SMS) for Printemps.com
  • Email, SMS or mail for Printemps stores.
  • To improve customer insight using reporting and statistics in order to send you communications suited to your preferences and interests.
  • To manage your subscription to our online services: Personal shopper, in-store appointment, e-gift card.
  • To carry out studies and statistics about services subscribed online.
  • To enable you to manage your username and password.


- Title, first name, last name - Telephone number - Country of residence - Email address - Date of birth (if you sign up to the Club Printemps loyalty programme) - Your tier points (if you sign up to the Club Printemps loyalty programme) - Your shopping points (if you sign up to the Club Printemps loyalty programme) - Your discount vouchers (if you sign up to the Club Printemps loyalty programme) - Your Club Printemps days (if you sign up to the Club Printemps loyalty programme) - Account creation date - Payment methods - Delivery address - Billing address - Purchase history
  • Performance of a contract
  • Your consent (in order to send you marketing communications)
  • Legitimate interest of the Printemps companies (to improve our customer insight and carry out statistics)
  • Customers: 3 years after your last in-store, email/SMS*5, or online activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


MANAGING AND TRACKING ORDERS

  • To enable you to confirm your order.
  • To manage the payment of your order under the conditions described in the following paragraph.
  • To process your order and ensure its tracking and completion (if you added products to your bag without finalising the order and proceeding to payment), as well as the delivery of the product to the address indicated.
  • To manage product returns.
  • To manage any contact that you have with us about your order.
  • To display your receipts in your account.
  • To organise and manage your conversations with our Personal Shopper team (searching for previous orders to ensure that they suggest products that are consistent with your previous purchases, either in-store or on our website).
  • To contact and respond to you in order to manage your orders and returns if required.


  • Title
  • Last name
  • First name
  • Email address
  • Phone number
  • Order number
  • Order amount
  • Details of items purchased:
  • Brand purchased
  • Date of purchase
  • Model
  • Size
  • Online and in-store purchase history
  • Order date
  • Order status
  • Delivery details (address, postcode, town/city, country of residence)
  • Location data (for delivery to a Printemps store near you). Please note that this location data is not stored in our systems.


  • Performance of a contract
  • Your consent (in order to send you marketing communications related to products placed in your shopping bag and for which the order has not been finalised)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Guest customers: the time needed to complete the services.


MANAGING THE PAYMENT OF YOUR ORDER

  • To manage the payment of your order and ensure the use of various payment methods.
  • Please note that any payment information (credit/debit card number/PayPal information/bank details) is collected directly by our payment service provider, not by us.


  • Credit/debit card (card's holder, card number, expiry date, CVV)
  • Payment methods (credit/debit card, gift card, purchase voucher, Visa Printemps payment card, PayPal account)



  • Performance of a contract
  • Your consent (to save your payment details in your electronic wallet for faster payment in the future)



  • Your CVV is not stored by our payment service provider after the transaction is complete.
  • The card number, expiry date and cardholder's name are kept by our payment service provider for a maximum of 15 months in order to allow the management of any claims made by the cardholder.
  • If you consent to have your card details stored in your electronic wallet, the bank details will be stored by our payment service provider until you withdraw your consent and/or until the card expires, for a maximum duration of 5 years.


MANAGING THE CREATION OF AN ONLINE MONEY POOL ON PRINTEMPS.COM
  • To enable you to create your online money pool and invite participants
  • To allow participants to pay a contribution
  • To allow you to spend or give away the funds collected in your online money pool
  • To allow you to thank the participants for their contribution in your online money pool
  • To ensure the detection and prevention of money laundering and terrorist financing
  • re le blanchiment d'argent et contre le financement du terrorisme

For the organizer

  • Name of the online money pool
  • Name of the organiser
  • Date of the event
  • Description of the event

For the participant

  • Last name, first name
  • Email address
  • Amount spent
  • Bank details (card number, expiry date, cryptogram)
  • Personalised message for the beneficiary

For the beneficiary

  • Last name, first name
  • Email address
  • Personalised message
  • Gift card number

Please note that bank details are not collected by us but directly by our payment service providers.


  • Performance of a contract


  • For the organiser and the beneficiary customers: 3 years after the last activity in store, or mail/sms*5 activity, or online store activity.
  • For potential organisers and beneficiaries: 3 years after the last mail/sms*5 activity.
  • For the participant: 1 year after participation.


NOTIFYING YOU OF THE AVAILABILITY OF A PRODUCT THAT YOU WISH TO PURCHASE ON PRINTEMPS.COM
  • To notify you about the availability of a product that you wish to purchase.


  • Email address


The time needed to complete the services.

OPENING AND MANAGING YOUR LIST ON PRINTEMPS LISTES
  • To allow you to create your wedding/birth/gift list 100% shopping or 50/50 shopping & cash
  • To enable you to manage your customer account, your gift list and your Printemps Listes card
  • To manage sales promotion after the opening of a list
  • To allow you to personalise your account and offers
  • To manage the sponsoring of a wedding or birth list
  • To allow you to thank the participant


Common data processed by Printemps Listes for both types of lists: 100% Shopping List and 50/50 Shopping & Cash List:

  • Printemps Listes account number
  • Account opening date
  • Account expiry date
  • Title, last name, first name
  • Date of birth
  • Email address
  • Phone number
  • Postal address
  • Country of residence
  • Type of event
  • Date of the event
  • Printemps Listes Contract
  • List of personalisation options (visual and text)
  • Pre-selected gift list
  • Participation list
  • Date of membership
  • Contract end date
  • Statements of account (participation, purchases, payments, transfers participation, refunds)
  • Account balance
  • Remaining balance on honeymoon in case of deposit
  • Card number Printemps Listes and status
  • Power of attorney for a third party designated by the beneficiary or beneficiaries for the granting of a Printemps Listes card
  • Printemps store opening and connecting
  • Purchase data in the framework of the list
  • Sponsor data collected following the sponsorship of a marriage or birth list
  • Data related to accepting or declining sales prospecting by e-mail
  • Data allowing the cancellation of the Printemps Listes account in the event of loss or theft of the card.


Specific data processed by Printemps Listes for the 50/50 shopping & cash list on the Zankyou website:

  • Zankyou login
  • Title, last name, first name
  • Email address
  • Postal address
  • Phone number
  • Selected Printemps Store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of the wedding
  • Choice of the 50/50 list
  • List opening channel
  • List status at Zankyou/associated dates
  • Donation transfers/refunds
  • Donation information (Zankyou Operation ID, channel, date, donation details, participant's nameand, if applicable, donation amount)
  • The data related to accepting or declining sales prospecting of Printemps Listes by email with communication preferences


  • Zankyou login
  • Title, last name, first name
  • Email address
  • Postal address
  • Phone number
  • Selected Printemps Store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of the wedding
  • Choice of the 50/50 list
  • List opening channel
  • List status at Zankyou/associated dates
  • Contribution transfers/refunds
  • Contribution information (Zankyou Operation ID, channel, date, contribution details, name of participant and, if applicable, contribution amount)
  • The data related to accepting or declining sales prospecting of Printemps Listes by email with communication preferences


  • Performance of a contract
  • Your consent (You have the right to unsubscribe from marketing communications in regards to your list)


  • An account is open until the first anniversary of the event. It can be renewed for an additional year after the request has been approved.
  • The accounts whose amounts are balanced by the operations carried out by the beneficiaries of the lists are anonyms 3 years after the last date of activity.


MANAGE THE ORDER OF LE TEMPS PRINTEMPS EXPERIENCE

  • To allow you to create a Le Temps Printemps experience
  • To allow you to manage your customer account
  • To process your order and ensure its follow-up and finalization: personalize your experiences, book your day
  • To manage any contact you have with us regarding your order
  • To manage, if necessary, the sending of commercial offers
  • To allow you to thank participants


  • Title, surname, first name
  • Email and postal addresses
  • Telephone number
  • Type of event / Name of experience
  • List of participations
  • Account statements (participations, purchases, payments, transfers, reimbursements)
  • Account balance
  • Data relating to approval or refusal of commercial prospecting by e-mail


  • Performance of a contract
  • Your consent 


For the duration of your account's validity and 3 years after its closure, which occurs 18 months after its creation date.

MANAGING YOUR CONTRIBUTIONS IN PRINTEMPS EXPERIENCE LISTES OR LE TEMPS PRINTEMPS

  • To manage contributions from a list's participants or in le Temps Printemps Experience
  • To allow the beneficiary or beneficiaries on the list or in Le Temps Printemps Experience to thank participant


  • Participant's full name, last name and first name
  • Email address
  • Postal address
  • Country
  • Message from the participant to the beneficiary of the liste / message from the organizer to the beneficiary of Le Temps Printemps experience
  • Data for managing the contribution in a list or in Le Temps Printemps experience (date and time of the contribution, product reserved, amount of the contribution for example)
  • Method of payment and bank details (It is specified that payment and bank details are not collected by us but directly by our payment service providers - for more information, please see the "Manage your order payment" section above)
  • IP address of the connection


  • Performance of a contract


  • Contributor: 3 years after after participation in a list or experiment Le Temps Printemps



INVITING YOU TO THE BIG WEDDING RELATED TO PRINTEMPS LISTES


  • Title, last name, first name
  • Planned wedding date
  • Email address
  • Data related to the accepting or declining sales prospecting and subscrition preferences.



  • Performance of a contract
  • Your consent (to send you marketing communications)



  • 3 years from the date of the wedding's registration



MANAGE YOUR PURCHASES REMOTELY IN PARTICIPATING PRINTEMPS STORES


  • The creation and management of your mail order account
  • Remote sales in participating stores for products featured in Live and Stories on the @printempsofficial Instagram account, via the www.printemps.com website, Personal Shoppers (enabling you to place your order, managing payment for your order)
  • Managing and tracking your orders (processing your order and tracking it, as well as delivering the product to the address indicated or Click and Collect, managing product returns, managing any contact you have with us regarding your order)


  • Title, surname, first name
  •  Telephone number
  • Postal address
  • Country
  • E-mail address
  • Date of birth
  • Transaction number, amount and date
  • Details and brand of items purchased
  • Distance selling account creation date
  • Order history
  • Bank details (cardholder, card number, expiry date, cryptogram)
  • Club Printemps loyalty account management data (membership date, card type, Club Printemps account number, Visa Printemps card number).
  • Data relating to remote purchases made by the Club Printemps member.
  • Your status, your benefits and the amount of your kitty (if you have joined the Club Printemps loyalty program).
  • Please note that bank details are not collected by us but directly by our payment service providers..


  • Contract performance




  • Loyalty card customers: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity.
  • Non-loyalty card customers: as long as necessary for the fulfillment of purposes


MANAGING REGISTRATIONS TO CLUB PRINTEMPS


  • To manage your loyalty programme registration
  • To enable you to benefit from our Welcome offer (reserved for our international customers)
  • To enable you to create and manage your account on printemps.com
  • To enable you to manage your loyalty card in the Wallet of your phone
  • To manage the promotion, improvement and personalisation of your offers and services as well as the follow-up of customer relations within the framework of the programme membership.
  • To manage your loyalty programme benefits and services
  • Data standardization
  • The recovery of purchases made at Printemps and paid for using the Printemps Visa payment card in case of declining the credit file due to missing or erroneous supporting documents, or in case of exercising the right of withdrawal.


  • Title, last name, first name
  • Phone number
  • Postal address
  • Country of residence
  • Email address
  • Date of birth
  • Payment data (date and amount of the transaction, type of payment method) It is specified that payment information (credit/debit card number/bank details) is not collected by us but directly by our payment service providers.
  • The data enabling the management of the Club Printemps loyalty account (date of membership, type of card, customer complaint, Club Printemps account number, Printemps Visa payment card )
  • Data related to purchases made by the individual who has joined the Club Printemps programme
  • Data on possible returns (return date, return amount) and data on vouchers (vouchers amount)
  • The history of tier-points and benefits
  • Data related to accepting or declining sales prospecting and subscription preferences
  • Supporting data enabling the cancellation of the programme or Club Printemps Account by a third party acting on behalf of the holder (death, guardianship, etc.).
  • Data enabling the cancellation of the Club Printemps programme due to loss or theft of the card (identity document).
  • Passport number (for the subscription to the loyalty program and for registration to the Welcome offer, only for our international clients).


  • Performance of a contract (for the management of your loyalty programme registration)
  • Your consent (to send you marketing communications) (to send you marketing communications)
  • Legitimate interest of the Printemps companies (for the recovery of purchases made at Printemps and paid with Printemps Visa payment card)


  • 3 years after the last in-store activity, or mail/sms*5 activity, or online store activity.
  • The data processed in the framework of recovery is kept 15 days after the file is closed.


Managing registrations to Printemps.com, Printemps liste and Club Printemps' newsletter


  • To send you our newsletters
  • To allow you to manage your subscription preferences
  • To improve customer knowledge through reporting and statistics in order to send you marketing communications tailored to your preferences and interests. (Not applicable to Printemps Listes)


  • Title, last name, first name
  • Date of birth (not applicable to Printemps Listes)
  • Email address
  • Telephone number (not applicable to Printemps Listes)
  • Store and subscription preference data
  • Data related to accepting or declining sales prospecting (sms or email)
  • Postal code
  • City
  • Country


  • Your consent
  • Legitimate interest of the Printemps companies (to improve our customer insight)


  • Customers: 3 years after your last activity in store, or mail/SMS*5, or online store activity.
  • Potential customers: 3 years after your last activity.




MANAGING LIVE SHOPPING REGISTRATION


  • To send you confirmation of your registration
  • To allow you to access the live shopping session
  • To send you our commercial offers with your consent


  • Title, surname, first name
  • Email address


  • Your consent


  • Customer : 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect : 3 ans after last mail/sms*5 activity


BEAUTY DIAGNOSIS



  • Give you the benefit of a beauty diagnosis and recommend your beauty routine
  • Send you our commercial offers and/or contact you for a satisfaction survey with your consent 


  • Last name, first name, gender, age range
  • Email address and/or phone number


  • Your consent


  • Customer: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5


SALE OF SECOND-HAND PRODUCTS


  • Selling your second-hand product,
  • Follow-up of customer relations,
  • Improve customer knowledge
  • Send you our commercial offers with your agreement



  • Title, surname, first name
  • E-mail and/or telephone :
  • Address
  • Date of birth
  • Nationality :
  • Identity document number, date and issuing authority


  • Performance of a contract (sale of your second-hand product, customer relations)
  • Your consent for the sending of communications
  • Legitimate interest of Sociétés Printemps (to improve our customer knowledge)


  • Customer: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5



SENDING PROMOTIONAL OFFERS


  • To carry out promotional activities (Information on promotions, special offers, invitations to events and trade fairs)
  • To contact you via email, SMS or through a website display/animation about marketing offers that may be adapted to your profile and preferences. (Not applicable to Printemps Listes).



  • Title, last name, first name
  • Email address
  • Printania membership details (not applicable to Printemps Listes)
  • Data relating to accepting or declining sales prospecting and subscription preferences (sms or email)
  • Postcode
  • Consent
  • Legitimate interest of Printemps companies (to send marketing communications to people who are already customers of Printemps companies*6)
  • *6 Although we will be disappointed to see you leave, please not that you can stop receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by visiting the section "what are your rights and how to exercise them?"
  • Performance of a contract (for participation in competitions and lotteries)


  • Customers: 3 years after your last in-store, or mail/SMS*5 or online store activity related to the Printemps Listes account, or from the last trip.
  • Potential customers: 3 years after your last mail/SMS*5 activity.


COMPETITIONS AND LOTTERIES


  • To organize contests and sweepstakes
  • To send you commercial offers 



  • Title, surname, first name
  • Your e-mail address
  • Type and date of event (for Printemps Listes games)
  • Data relating to approval or refusal of commercial prospecting and subscription preferences (sms or email)
  • Zip code
  • Telephone number (for Printemps Listes games)
  • Data relating to the organization and processing of contests, lotteries and promotional operations (date of participation, answers given, nature of prizes offered, etc.).


  • Performance of a contract (for participation in competitions and lotteries)
  • Consent (to send you commercial communications*6)

*6 Although we will be disappointed to see you go, we remind you that you can object to receiving commercial communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by referring to the "what are your rights and how to exercise them?" section.


  • Customer: 3 years after last in-store activity, or mail/sms activity*5, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5


TARGETED ADS


  • For a third party or a partner to carry out advertising profiling on behalf of the Printemps companies.
  • To display/send you personalised advertisements adapted to your preferences and interests.


  • Browsing and analysis cookies
  • Email address


  • Consent*7

*7 You can switch off targeted advertising by changing your targeted advertising cookies preferences from our cookies management centre. Please be aware that refusing targeted ads only means that you will no longer receive adverts specifically targeted to you. It does not prevent the display or receipt of other types of non-targeted advertising.



  • For cookies: 13 months after the storage of cookies.
  • For email address:
  • Customers: 3 years after your last in-store, email/SMS*5 or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


MANAGING OF ONLINE APPOINTMENTS


  • To manage the online beauty appointment booking service (except for the Eyebrow and Hairdressing Workshop) on printemps.com
  • To manage the online appointment scheduling service with our Personal Shoppers on printemps.com and inform you by email of the services and shopping sessions organised by our experts.
  • To manage the online appointment booking service for trying on your wedding outfit on Printemps Listes and Printemps.com

For your beauty appointments:

  • Title, last name, first name
  • Email address
  • Mobile phone number
  • Loyalty card number
  • Data related to accepting or declining sales prospecting

For the fitting of the wedding outfit:

  • Date of the wedding
  • Type of fitting
  • Appointment date
  • Clothing size
  • Wedding theme
  • Budget for the wedding outfit
  • Type of outfit/dress models desired
  • Accompanying individual for the fitting
  • Title, last name, first name
  • Email address
  • Postal address
  • Mobile phone number (to confirm the appointment by SMS)
  • Date of birth
  • Country
  • Data related to accepting or declining sales prospecting

For your appointments on Printemps.com:

  • Title, last name, first name
  • Phone number
  • Country of residence
  • Email address
  • Date of birth (if you join the Club Printemps loyalty programme)
  • Your tier points (if you have joined the Club Printemps loyalty programme)
  • Your Club Printemps days (if you have joined the Club Printemps loyalty programme)
  • Account creation date
  • Methods of payment
  • Delivery address
  • Invoicing address
  • Purchase history


  • Performance of a contract
  • Consent (to send you communications related to shopping organised by our sales experts)


  • Customers who have not given their consent to sales prospecting: The data is kept for 3 years after the appointment has been made.
  • Customers who have not given their consent to sales prospecting: 3 years after the last mail/sms activity*.


CUSTOMER SERVICES FOLLOW-UP


  • To manage your telephone conversations with our customer service.
  • To manage exchanges via Chat, Instant Messaging, or our private messaging on social networks.
  • To manage email exchanges.
  • To manage in-store exchanges.
  • To manage any complaints.
  • To provide you with any information about our Sites, items and orders.
  • To provide you with information about the Club Printemps loyalty programme.
  • To manage online conversations with our personal shoppers.
  • To manage the follow-up of a gift list with Printemps Listes, a contribution, a winner in a contest, an online appointment or a touch-up, or using Le Temps Printemps experience


  • Title, last name, first name
  • Phone number
  • Email address
  • Type of claim
  • Store concerned
  • Your message to our customer service department
  • Account creation date
  • Preferred visit date or date of contact with your Le Temps Printemps experience beneficiary
  • History of complaints (dater and exchanges with our customer service)
  • Order number or booking reference
  • Order history (online and in store)



  • Performance of a contract
  • Consent (to record your phone conversations with our customer service team)
  • Duration for which recorded phone calls are stored: 3 months (not applicable to Printania)
  • Duration for which exchanges with our customer service by email and chat are stored: 24 months (not applicable for Printania)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.
  • Duration for which recorded phone calls are stored: 1 month.
  • Duration for which conversations with our customer service team via email and chat are stored: 24 months.
  • Retention period for voice messages left on the Printemps.com customer service answerphone : 1 week for voice messages heard by customer service, 2 weeks for voice messages that have not been processed by customer service


Improving Printemps.com and Club Printemps' customer experience


  • To measure the quality of our services.
  • Monitor and improve our Sites and provide you with personalised offers and services
  • To record certain telephone and chat conversations with our customer service advisors in order to improve our service.
  • To manage your participation in our customer satisfaction surveys.



  • Title
  • Last name
  • First name
  • Email address
  • Telephone number
  • Order number
  • Location data (IP address of the computer connecting to the site) to show you the nearest store or to let you connect to the site of the Printemps store nearest to your location.
  • Preferred data of the selected Printemps Stores
  • Customer notification
  • History of conversations with customer service
  • Browsing data


  • Legitimate interest of the Printemps companies
  • Consent (to record your phone conversations with our customer service team)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.
  • Duration for which recorded phone calls are stored: 3 months
  • Duration for which conversations with our customer service team via email and chat are stored: 24 months
  • Duration for which customer satisfaction surveys are stored: 24 months.
  • Cookies: 13 months after storage.


Improving Printemps.com, Printemps Listes, Club Printemps and Printemps stores' customer knowledge


  • To carry out statistical studies and aggregate customer segmentation and management indicators.
  • To share data within the Printemps companies for the purposes of customer insight.
  • To carry out analyses related to email behaviour (openings, clicks)
  • To enhance your profile using data related to your internet browsing (cookies, browsing data, audience analytics, etc.)
  • To complete your profile if you make a purchase using the information from your account.


  • Title
  • Last name
  • First name
  • Address
  • Email address
  • Telephone number
  • Account creation date
  • Date of birth
  • Date of event
  • Type of event
  • Country of residence
  • Language
  • Order date
  • Number of orders
  • Purchase frequency
  • Products ordered
  • Brand ordered
  • Order amount
  • Browsing data (browsing and performance cookies)
  • Printania data (ttier,money pool amount, benefits ...)
  • Email and sms usage data (date sent, open email, click)



  • Legitimate interest of the Printemps companies


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


Managing your rights on Printemps.com, Printemps Liste, Club Printemps and Printemps stores


  • To manage any request to disclose, delete or modify your data, access your data, object to or restrict the processing of your data, as well as any request for the portability of your data.
  • To manage your requests to withdraw from or object to the Printania loyalty programme, marketing communications, or the newsletter.



  • Title
  • Last name
  • First name
  • Telephone number
  • Address
  • Email address
  • Date of birth
  • Data allowing the management of your Printania loyalty account (if you are a member):
  • Subscription date
  • Card type
  • Card number
  • Tier
  • Data relating to purchases made: Data collected upon a purchase made by the loyalty cardholder in order to calculate the tier and shopping points (if you are a member)
  • Data collected during a purchase by the Printemps Listes cardholder
  • The identifiers and information collected on the personal account (if logged in)
  • User details and information collected in your personal account and/or on the mobile application (if you are a member)
  • Preference data with the choice of 3 favourite brands (if you are a member)
  • Subscribed statutory services (if you are a member)
  • Data linked to the benefits available to subscribed customers (Printania Days, Printania discount vouchers)
  • Data relating to the acceptance or refusal of marketing offers
  • Problems encountered by the customer and the response provided by customer service
  • Data related to the Printemps Listes account (Printemps Listes card/status, event date, extension/closure of account, freedom feature: refund 10% of contributions)


  • Legal obligation


  • 3 years from the final response to the request.


PREVENTING AND TRACKING FRAUD AND DELINQUENCIES ON PRINTEMPS.COM, PRINTEMPS LISTES, PRINTEMPS STORES AND CLUB PRINTEMPS


  • To ensure the security of our websites.
  • To protect transactions against fraud. To this end, we use a third-party solution in order to detect any fraud and to assure us that the payment will be carried out by you or by any person that you have authorised for this purpose.
  • To manage fraud prevention in the use of the Club Printemps loyalty programme.
  • Monitor the benefits granted to our customers and/or business partners as part of our various loyalty programs or partnerships



  • Credit/debit card holder's name
  • Credit/debit card number
  • Transaction IP


For Club Printemps fraud management:

  • Last name, first name
  • Email address
  • History of the loyalty card holder's transactions (date and amount of transactions, favourite products, means of payment, tax-free purchases, Welcome purchases, use of loyalty card offers)
  • Data for the management of the Club Printemps loyalty account (date of membership, type of card, customer complaint, Club Printemps and/or CACF account number, Visa Printemps card number)
  • History of status points and benefits, membership levels
  • Main store


For the management of advantages :

  • Last name, first name
  • Passport number
  • Legitimate interest of the Printemps companies


  • Storage of data by our payment provider for the duration required for it to complete this task.
  • For Printania fraud management: retention of data for the time necessary to achieve the purpose.


USE OF CONTENT GENERATED ON SOCIAL MEDIA


  • To ensure the promotion of our products and services.
  • To analyse the content that you may post online.
  • To generate statistics.
  • To better understand your needs and expectations.


  • Usernames and public information
  • Information sent by direct message to our sites.
  • Content of social media posts


  • Legitimate interest of the Printemps companies



  • 1 year


4. HOW DO WE COLLECT OR RECEIVE YOUR PERSONAL DATA?


Your personal data may be collected:

  • directlyfrom you when you complete our collection forms, questionnaires, in-store events, or on our websites printemps.com, listes.printemps.com, and as part of the Club Printemps loyalty program (for example, when you create an account, contact our Customer Service, participate in a contest, respond to a satisfaction survey, open a list or make a donation on a list either at Printemps or on the zankyou.fr site for the 50/50 Shopping & Cash list, or when you make a purchase on our sites or in-store, or when you schedule an appointment online).
  • indirectly, through browsing data on your devices (for example, by using cookies to understand your navigation on our sites), on the pages dedicated to Printemps, Printemps.com, and Printemps Lists, on social media, when such data is transmitted to us by Printemps companies, or by the companies organizing events that Printemps companies may participate in (the said organizing companies having committed to obtaining the consent of the individuals concerned).


In order to better understand our clientele and provide you with appropriate commercial offers, your personal data may be shared with the following entities of the Printemps Group:

- Printemps SAS

- Printemps.com

- BPCP (Printemps du Louvre)

- Citadium

- Place des tendances

- Made in design


When opening a list, a sponsorship, or an online fund on Printemps.com, the organizer may share information related to other individuals for whom they are reserving the service, or for whom they are opening the list, the fund, or conducting the sponsorship, provided that they have previously obtained consent from those individuals for such communication.

When we collect personal data directly from you, we indicate the mandatory fields, as these are data we need to provide the service in question or to allow you to access a feature. If you do not wish to fill in these fields, it may impact our ability to offer you the requested products and services or your ability to access all features of our sites.

5. WHO RECEIVES YOUR DATA?


  • The companies Printemps and the various authorized services of said companiescontributing to the achievement of each purpose detailed above may have access to all or part of your personal data, including:
  • authorized personnel within the Information Systems Department,
  • authorized personnel within the Marketing Department,
  • authorized personnel within the Customer Service Department,
  • the sales and logistics teams of the companies Printemps (including the salespeople of the companies Printemps and in-store demonstrators),
  • authorized personnel within the Legal Department.
  • as part of Printemps Lists: authorized personnel within the Printemps Lists Head Office and stores, Printemps Affiliates, and authorized personnel within the finance department


  • Your personal data may be transmittedto the service providers that the companies Printemps rely onto carry out services in connection with the purposes mentioned above, for example:
  • Our hosting providers, which we need to store all of your data, maintenance, and technical support
  • Our providers responsible for managing and securing the payments you make on our Sites
  • Our providers responsible for delivering the products or services you order (for example, delivery services or postal services)
  • Our providers to whom we entrust the storage, preparation, delivery of our products, and management of product returns
  • Our providers responsible for customer relations
  • Our providers responsible for conducting analyses and segmentations, web analytics, marketing and commercial studies, and personalized advertising campaigns
  • The authorized services of the technical and financial service providers of the Printemps Group
  • Our routing service as part of Printemps Lists for sending Printemps Lists cards to the recipients of gift lists

5. WHO ARE THE RECIPIENTS OF YOUR DATA?


Our service providers are carefully selected based on their expertise in data security and confidentiality, and they must comply with the regulations regarding personal data applicable to subcontractors. In this regard, we enter into contracts with all these recipients to ensure that they maintain an adequate level of security for the protection of your data, and we provide each of them with precise processing instructions. Furthermore, we only provide them with the information they need to perform the service.

  • We may sharewith third partiespersonal data (for example: your email address) or some of your non-identifying data (for example: sociodemographic data and purchase profile, cookies, or technical identifiers) without them being able to identify you personally, for advertising targeting on third-party sites. The legal basis for this data processing is the legitimate interest of Printemps. In this context, your data is processed by the third party in question, which acts as the Data Controller, and is subject to its general terms and its personal data protection policy. The third party must ensure that it has obtained your consent beforehand to send you such commercial communications. We recommend that you review the personal data protection policies of these third parties before consenting to the sharing of your data with them. You have the option to refuse these advertising targets by directly adjusting your account on the respective third-party site.
  • We may sharewith social networkspersonal data (for example: email address, country) or some of your non-identifying data (cookies) without them being able to identify you personally, in order to send you personalized advertisements on social networks (more information in the 'social networks' section). This data is used, in particular, to establish a match to recognize you as a customer of Printemps and to send you personalized advertising from Printemps, or to send you targeted advertising from Printemps based on your interests on social networks. The legal basis for this data processing is the legitimate interest of Printemps. You have the option to refuse these advertising targets from the settings center of your social network user account.
  • We may share withour partner Criteosome of your personal data to allow us to connect your different devices (computers, mobile phones, etc.) and provide you with a seamless experience across the various devices you use to access our website. To learn more about the device linking process or to opt out, you can visit www.criteo.com/fr/privacy/


5. WHO ARE THE RECIPIENTS OF YOUR DATA?


Additionally, other recipients may have access to all or part of your personal data depending on their level of authorization and purpose, namely:

  • law enforcement and judicial authorities, particularly in the case of a court order
  • if we sell or transfer all or part of our business or assets, for example in the context of a merger or sale, we may transfer your personal data to the potential buyer of that business or those assets. Consequently, the buyer will act as the new Data Controller, and their personal data protection policy will govern the processing of your personal data. Furthermore, we inform you that such operations may legitimately involve prior audits by professionals and with appropriate safeguards and security measures to ensure the confidentiality of the data they access. In the event of an actual transfer or sale of our assets containing your personal data, we will implement information procedures to ensure the exercise of your rights regarding your personal data.
  • When you give your consent on our site, certain partners, such as Google, may process your personal data (e.g., IP address, browsing identifiers) for purposes such as personalized advertising or audience measurement.
  • To understand how Google uses your data, please visit:https://business.safety.google/privacy/


6. AUTOMATED DECISION-MAKING


Personal data collected on our sites or as part of the Club Printemps loyalty programme, may be automatically processed in order to secure transactions made on our websites against fraud and misappropriation, thereby assuring you an optimum service quality and securing your payment methods. For this purpose, we use a solution developed by a third-party provider that uses an algorithm to determine the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person. We also use an algorithm that enables us to identify suspicious behaviour on the part of customers when using the Club Printemps loyalty programme. This processing involves human intervention in which the final decision is made by a natural person.

7. PROFILING


When we send communications or display content personalised to your areas of interest and your preferences, we may use certain analysis techniques called "profiling" (defined as any form of automated processing of personal data that involves using this data to evaluate certain personal aspects about an individual; for example, to analyse or predict elements concerning their economic situation, personal preferences, interests, or needs). This means that we may use and analyse the personal data mentioned above (including age, purchase history, browsing data, etc.) to predict your personal preferences and/or interests and offer you products that we think may interest you.

In certain circumstances, you have the right to object to the use of your data for profiling purposes. To do this, please refer to the section "What are your rights and how to do you exercise them?"

You can unsubscribe from the newsletter at any time, at no cost to you.

8. SOCIAL MEDIA


Printemps is present on many social networks such as Facebook, Twitter, Pinterest, Tiktok, Instagram, and WeChat (for our international clientele).


We inform you that information related to your browsing (pages visited, products viewed, category of the product viewed, products purchased, or categories of products purchased) is collected by social networks for advertising targeting purposes through cookies that are placed during your browsing on our site. This processing is based on the consent you give when accepting cookies. You can withdraw your consent by adjusting your choices in your browser (see the cookie management guidelines below) or in our cookie manager.


Furthermore, we may collect certain personal information and data related to your activity on the social media pages of our Sites for our own purposes. This data is used for statistical analysis (audience measurement on our pages) as well as for advertising purposes to improve our business relationship and the advertising directed to you, in order to provide you with a personalized experience. However, please note that we will never publish content on your Facebook profile. These data processing activities from the Printemps company pages on social media are governed by this Personal Data Protection Policy. However, Printemps companies are not responsible for the subsequent use of your data by social networks for their own purposes. In this regard, each of the social networks used by Printemps companies has its own data protection policy, which we recommend you consult, especially to learn more about your rights and the settings options for your account on social networks.


We remind you that any content published on social media may be accessible to the public. Therefore, we encourage you to exercise caution regarding the communication of certain information (for example, financial data, postal address). In this regard, we disclaim any responsibility in the event that you post personal data on one of our social media pages, and we recommend that you do not share this type of information.

9. WHERE IS YOUR PERSONAL DATA STORED?


Your personal data is stored on the servers of a service provider located in France.

However, personal data may occasionally be sent to providers located in countries outside of the European Union, with a different level of protection to that of the EU.

In this case, we contractually manage the transfer of data, with the support of the European Commission's standard contractual clauses, and we demand that these recipients implement the measures required to ensure the same level of personal data protection as required by the European regulation.

10. WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?


Your rights

In accordance with the General Data Protection Regulation in force, you can contact the Printemps companies to exercise the following rights:


Right to be informed about processing

You have the right to obtain clear, comprehensible, precise and easily accessible information on the way in which we process your personal data and the procedures for exercising your rights. You will find all of this information in this Privacy Policy.


Right to access your personal data

You have the right to ask the Printemps companies if we are holding personal data concerning you, and to request that we send it to you, subject to certain restrictions:


  • We can legitimately refuse to act on your request if it is manifestly unfounded, excessive or repetitive.
  • We can legitimately refuse to act on your request if it infringes on the rights and freedoms or a third party (the request must only concern your personal data and cannot contravene copyrights or trade secrets).

Please be aware that we may charge a reasonable fee if the delivery of the requested information incurs high administrative costs.


Right to rectify your personal data

You have the right to request the rectification of inaccurate or incomplete information concerning you.


You may exercise your right to rectification as follows:


  • You can contact us using the below contact information.
  • If you have an account, you can amend your data in the "My Account" tab on the Printemps.com website.
  • You can request a change to the data on your Club Printemps account at a Printemps store.


Right to erase your personal data (or right to be forgotten)

In certain cases, you have the right to request that the Printemps companies erase the personal data concerning you. Please be aware that the right to erasure may be refused in certain cases, particularly if an order, a purchase, a list, is being processed (in this case, we must wait until your order is delivered before erasing your data), if we must retain your data for legal reasons (for example, retaining receipts, retaining your data in order to exercise rights in court) or for legitimate reasons (for example, data used for aggregate statistical purposes).


Right to object to marketing communications and certain profiling

You have the right to unsubscribe or opt out of receiving marketing offers from one or more Printemps companies at any time, by following the steps set out in our communications (clicking on the unsubscribe link at the bottom of the marketing message that we send you) or by following the procedures in this Privacy Policy.


If you wish to object to profiling, please contact us using the contact details below.


Right to withdraw future consent for data processing based on consent

You may withdraw your consent to the processing of your personal data if this processing is based on consent. Please note that the withdrawal of consent applies only to the future and cannot affect the lawfulness of processing based on consent carried out before the withdrawal.


Right to restrict processing

You have the right to request the restriction of processing that we carry out on personal data concerning you. As a result, the processing of this data will be restricted: we may keep your data, but we cannot use it or process it. This right applies in the specific cases set out by the General Data Protection Regulation.


Right to data portability

You have the right to receive a part of your personal data in a machine-readable format, in order to store it elsewhere or to easily transmit it to another database, with a view to reusing it for other purposes. Please note that only portable personal data (reusable data) will be sent to your under this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and is based on your prior consent or on the performance of a contract agreed with you.


Right to formulate guidelines for the processing of your personal data after death

You have the right to formulate general guidelines (to a trusted third party digitally certified by the French Data Protection Authority (CNIL) that will formulate guidelines on all of the deceased person's data) or specific guidelines (to a data controller for guidance concerning specific data processing only) relating to the conservation, erasure and communication of your personal data after your death.

10. WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?


Right to file a complaint with a regulatory authority

When you are unable to exercise your rights or when you wish to report a breach of personal data protection rules, you have the right to file a complaint with the National Commission on Informatics and Liberty ("CNIL").


How to exercise your rights €

To exercise your rights detailed above with one of the Printemps companies, please email[email protected]or send a letter to the following address: Printemps, Marketing Department, 102 rue de Provence 75 009 Paris, France


Right to set or disable cookies

You can set or delete cookies on your computer, phone, or any other device while browsing the Printemps.com site using our Cookie Management Center.


You can also choose to block the installation of cookies on your computer directly in your browser's server settings.


In this regard, you will find more information on how to proceed by clicking on the following link:www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser


However, please note that your browsing experience on the site may then be limited.


The procedure for deleting them varies by browser.


On Google Chrome, you can find the procedure at the following address:https://support.google.com/chrome/answer/95647€hl=en


On Mozilla Firefox, you can find the procedure at the following address:https://support.mozilla.org/en/kb/enable-disable-cookies


On Internet Explorer, you can find the procedure at the following address:http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies


On Safari, you can find the procedure at the following address:http://safari.helpmax.net/en/security-and-privacy/cookie-management


Your choices

We inform you that you can modify your subscription preferences (choice of commercial communications from Printemps companies) and the method of sending these communications in your account at any time.


Modification of our Personal Data Protection Policy

We may occasionally modify this Personal Data Protection Policy, particularly to comply with any regulatory, jurisprudential, editorial, or technical developments. We recommend that you regularly check this page for any changes or updates to this policy.