12^th April 2024

These general terms govern the contractual relationship applicable between Printemps SAS and its customers in relation to the Club Printemps loyalty scheme.

The Club Printemps loyalty scheme is offered by Printemps S.A.S., with share capital of €50 000 000, Paris Trade and Companies Registry no. 503 314 767, whose registered office is located in Paris (75009), 102 rue de Provence. It aims at allowing members of the Club Printemps loyalty scheme to take advantage of the benefits described below.

The Club Printemps members (hereafter the “member(s)” or “holder(s) of the Club Printemps Card”) benefit from the Club Printemps loyalty scheme (hereafter the “Loyalty Scheme” or “Club Printemps Loyalty Scheme”) which may be attached or not to a revolving credit card (see article 10 of this document) enabling to pay cash or on credit, as specifically chosen by the customer at the check-out or when receiving his/her account statement, for any private individual who is more than 18 years old. It is understood that in this last case, the purchases must be made for the actual purpose of the holder of the revolving credit card; the latter is forbidden from retailing the items to third parties, whether private individuals or professionals.

The rewards of the Loyalty Scheme may not be combined with the rewards reserved for the international clientele, such as the Welcome card, the offers reserved for employees of the Printemps Group or the rewards of the Printemps Listes card.

The Loyalty Scheme enables to obtain a status (hereafter “Status”) as defined in article 3.1 for any eligible purchase on www.printemps.com, www.placedestendances.com and in the Printemps Outlet Miramas store and in all Printemps stores (hereafter referred to together as the “Stores eligible for the Status”) with the exception of the Printemps Brest, Caen, Le Havre and Tours stores, partner brands of Printemps such as Citadium or the Made In Design website and the marketplaces of the Printemps Group (hereafter the “Excluded Stores”).

The member may join the Loyalty Scheme, free of charge, in accordance with the conditions of article 2 and thus obtain the Club Printemps Card (hereafter “Club Printemps Card”). The Club Printemps Card is digitised and has a 16-figure number. It is strictly personal and may not be sold, transferred or lent.

It only enables to link a number to the purchases made by the member. The account linked to the Club Printemps Card contains all of the information related to the member's loyalty: his/her Status, Club Printemps Wallet and the due dates, rewards, etc. It is specified that the holders of a physical Printania card (former name of the Printemps loyalty scheme) may keep it and show it at the check-out, as it will remain active. Similarly, members of the Printania loyalty scheme become members of Club Printemps, automatically, unless they specifically object to this.

The member hereby agrees that the Loyalty Scheme may be totally or partially amended, at any time and may not be the subject of any claim or request for damages of any kind whatsoever in relation to Printemps. The up-to-date general terms and conditions of the Club Printemps Loyalty Scheme are available at all times on the www.printemps.com website.

These general terms and conditions and any amendments to them are considered as approved by the member as from the use of the Club Printemps Card, a reward or a service of the Loyalty Scheme.

2.1 The Club Printemps Loyalty Scheme is open to any private individual who is over 18 years old. Legal entities and other corporate bodies are not permitted to become members.

2.2 Each person eligible for the Loyalty Scheme may only benefit from one Club Printemps Card, as the latter is personal.

Printemps reserves the possibility to ask for the presentation of proof at any time enabling to identify the person wishing to join or who has joined the Club Printemps Loyalty Scheme.

Members with a card linked to a revolving credit with payment option (see article 10 of this document) may be identified by using the QR code located on this card. It is understood that the purchases must be made for the exclusive purposes of the holder of the Club Printemps Card. The latter is forbidden from any retail to third parties, private individuals or professionals.

It is possible to join the Club Printemps Loyalty Scheme:

• In all Printemps stores that are eligible for the Loyalty Scheme (see article 1), by asking a sales assistant or at the Printemps Services desk
• Via the www.printemps.com website, by creating an account in the Member Area or by joining the Loyalty Scheme when creating an account on www.printemps.com or at any time in the “My Account” section via the link https://www.printemps.com/fr/fr/connexion-inscription
• By scanning a self-membership QR code displayed in the various Printemps stores and indicating the necessary information (title, surname, first name, telephone number, email, country of residency).

The following data must be communicated in full and accurately, when joining the Club Printemps Loyalty Scheme: title, surname, first name, birthday, email address, country of residency and telephone number. Once the information has been indicated and confirmed, the customer is a member of the Club Printemps Loyalty Scheme; he/she should then confirm his/her registration by clicking on the link sent by SMS to finalise the registration and take advantage of the rewards. Via this link, he/she may also digitise the Club Printemps card in the Wallet app of his/her smartphone (article 2.5). This confirmation enables to ensure the security of the member's account and rewards.

Any change in address, name and/or any other information that may be required must be notified as soon as possible via the member's area on the www.printemps.com website or via the contact form provided on the www.printemps.com website. In this respect, Printemps may ask the member for any evidence deemed as necessary. The member guarantees the accuracy of all information provided. He/she is exclusively responsible for any incorrect, incomplete or obsolete information provided by him/her. Printemps will not, in any event, be responsible in the case of lack of receipt of an offer, impossibility to use a service or a reward as a result of obsolete or incorrect information.

2.3 Members with a joint account with a co-holder as part of the Printania loyalty scheme may keep it. The holder is in control of the loyalty account and receives information for managing his/her account. The co-holder only has a right to consult it. The rewards may be used by both the holder and the co-holder.

It is not possible to open a new joint account with a holder and co-holder in the Club Printemps scheme.

2.4 In order to improve the Status in relation to the Club Printemps Loyalty Scheme and to enjoy any rewards reserved for such Status in relation to the Loyalty Scheme, the member must:

• In participating Printemps Stores (with the exception of Excluded Stores):
• show their digitised Club Printemps Card (via the Wallet of their telephone) or physical card, if they have a valid card when paying for their purchase.
• or give their identity with their email address or telephone number when paying for their purchase. Members who cannot be identified when making their purchase also have a period of thirty (30) days following the purchase in which to assert their rights by sending a request to the customer services department using the contact form available at the following link https ://support.printemps.com/hc/fr-fr/requests/new and enclosing a photocopy of the till receipt corresponding to the purchase. Printemps reserves the right to refuse the request, in particular if the purchases made are not eligible for the Loyalty Scheme.
• On the www.printemps.com website:
• create an account by using the email address communicated to become a member of the Club Printemps Loyalty Scheme, as a username. The Printemps.com account and the Club Printemps account will then be automatically coupled.
• or become a member of the Club Printemps Loyalty Scheme when creating the account on printemps.com or at any time before placing an order in the “My Account” section

Each valid Club Printemps account number may only be associated with one customer account on www.printemps.com and vice versa.

• On the www.placedestendances.com website: the Club Printemps member may link their Club Printemps account so that their purchases on the www.placedestendances.com website are taken into consideration for the calculation of their Status by indicating their Club Printemps account number (16-figure number starting with 5516) in their “My Account” area accessible on the www.placedestendances.com website. However, the rewards of the Loyalty Scheme as described in article 3 may not be used on www.placedestendances.com.

2.5 Upon receipt of an email or sms sent by Printemps, the holder of a Club Printemps Card may digitise it in the Wallet of their smartphone by clicking on the link in the email or sms. This service is provided free of charge and is accessible subject to having a smartphone that is compatible with access to the internet. Once the Club Printemps Card is installed, the member may consult the main information regarding his/her loyalty account and show it in the stores in order to benefit from the Loyalty Scheme rewards.

Club Printemps members may also be informed, via notifications on their smartphone, of transactions recorded on their loyalty account or news and commercial operations from Printemps.

Through the settings of the telephone, members may manage the receipt/lack of receipt of notifications and uninstall the Club Printemps Card. A Club Printemps Card may only be digitised on one telephone and Printemps reserves the possibility to request the presentation of proof enabling to identify the person showing a digitised Club Printemps Card before any use of a reward and to disable access to the services in accordance with article 7 of this document.

Club Printemps Day: A Club Printemps Day is defined as a period starting at 00:00 and ending at 23:59, with retroactive effect on any purchases made earlier on the same day (before it is triggered). Club Printemps Day is triggered at the checkout in-store, when the shopping cart is validated at www.printemps.com or by booking a Personal Shopper as part of Club Printemps Day at www.printemps.com. Within 72 hours of the date of purchase (or within 72 hours of receipt of an order placed by a customer in a Printemps store (excluding Printemps Outlet, Miramas and Giverny stores) or within 1 month on www.printemps.com) of the activation of Club Day in store**, the member will benefit from an amount transferred to his or her Printemps Club Kitty determined according to his or her Status (starting with 2 hearts status) as follows:

Status 2 hearts: between 1,500 euros and 3,999.99 euros of purchases, the member benefits from two Journées Club Printemps with 12%* of the day's purchases transferred to their Cagnotte Club Printemps.

3-heart status: for purchases of 4,000 euros or more, members benefit from two Journées Club Printemps with 15%* of the day's purchases transferred to their Cagnotte Club Printemps.

* The Club Printemps Day benefit will be limited to 5% on the following list of brands: Cartier Horlogerie, Bernardaud, Camper Lab, Loewe, Balenciaga, Moncler, Gucci, Fendi, Dior, Céline, Chanel, Bottega Veneta, as well as on purchases in bookstores, in the Printemps Miramas outlet store, Printemps Giverny or in Second Printemps spaces, restaurants operated by Printemps.

**On www.printemps.com, members will benefit from an amount transferred to their Cagnotte Club Printemps 30 days after order confirmation.

The Club Printemps Day benefit is limited to 5% on purchases made from retailers in the printemps.com marketplace (products not sold by PRINTEMPS).

The Printemps Club Day benefit will not apply to purchases made in the following areas: Louis Vuitton, Goyard, Watchfinder, beauty salon services, delivery, restaurants not operated by Printemps, purchases with storecredit, gift cards.

Example: for a member with 3 Hearts Status, out of €1,000 spent, €150 is paid into the Printemps Club Kitty, available and usable the very next day.

In this context, Printemps reserves the right to request, at any time, proof of identity of the member wishing to benefit from a Printemps Club Day.

Club Printemps Day can be combined with any of the special offers indicated, except for specific displays and cash-back offers: this advantage will not be combined with the Club Printemps Day and the Club Printemps Kitty will be credited to the most advantageous offer) for any purchase made (excluding bookstores with use of the Club Printemps Kitty limited to 5% of the purchase price in the bookstore, excluding expenses for the use of services, including Printemps Listes or purchases made with the Printemps Listes card, the purchase of a Printemps gift card or gift certificate, the use of a coupon or gift card, excluding the use of the Cagnotte Club Printemps. ) on www.printemps.com, as well as in all Printemps stores, excluding Magasins exclus, excluding the Printemps Outlet Miramas and Giverny stores, excluding purchases made from retailers on the printemps.com marketplace (products not sold by the PRINTEMPS company) and excluding the www.placedestendances.com website, made by members who have previously identified themselves and activated their Printemps Club Day.

It is understood that when a Spring Club Day is used, the Kitty credit will be calculated on eligible purchases up to a maximum of €10,000 (purchase amount net of discount) over the calendar day.

Starting with 2-heart Status, the Spring Club Day is enriched with experiential benefits. Members can book an appointment with a Personal Shopper via their Member Area on www.printemps.com. During this appointment, the member can benefit from special attention, depending on availability in store. 

In the event of partial or total reimbursement of purchases made during the Spring Club Day, the Spring Club Day cannot be returned to the member.

In the event of a change of Status, any unused Spring Club Day(s) will be forfeited and the member will benefit from the number of Spring Club Days corresponding to the new Status from the date of the change of Status.

For any purchase of a wedding outfit (hereafter “the outfit(s)”) by a member during his/her Spring Club Day, a deposit will be required. The Outfit being made to order, the member will pay the full price of the Outfit as mentioned in the Outfit order form. No cancellation will be accepted. The garment will remain the property of Printemps until full payment of the agreed price. The same applies to any garment made to measure at the member's request.

Off-season, clearance sales and outlet printemps.com : discounted prices for Club Printemps members. 

Private sales and previews : Access to promotional operations reserved for Club Printemps members throughout the year.

Birthday gift : Starting with 2 Hearts Status, an amount will be automatically credited to the member's Club Printemps Kitty on the member's birthday, based solely on the member's Status. This means that the co-holder will not be entitled to any gifts on his/her birthday. 

Amount credited per Status to be used within 31 days of the member's birthday:

2 hearts: 10 euros

3 hearts: 40 euro

Membership offer:

Offer valid only once per customer, reserved for new members of the Club Printemps loyalty program for a purchase on the day of joining (excluding use of the Louis Vuitton, Goyard, Watchfinder, Restaurant, Institutes, Services, Donor Payment, Printemps Lists, Gift Card kitty on printemps.com (excluding marketplace) and in all Printemps stores (excluding Printemps Outlet Miramas, Outlet Giverny, Brest, Le Havre, Caen, Tours, Doha, New York). Cannot be combined with the Visa card membership offer, the offer and the 3% bonus credited to your Club Printemps kitty from April 24 to December 31, 2025. 

Status 1 heart : 20 euros for all purchases, on the day of joining the Club Printemps, credited to your Club Printemps kitty within 72 hours of purchase or shipment of the order on printemps.com.

Status 2 hearts : 50 euros for all purchases over €1500, on the day you join Club Printemps, credited to your Club Printemps kitty within 72 hours of purchase or shipment of order on printemps.com.

3 hearts status : 100 euros for all purchases over €4000, on the day you join Club Printemps, credited to your Club Printemps kitty within 72 hours of purchase or shipment of order on printemps.com.

Save 3% on your purchases :

From April 24 to December 31, 2025, strictly personal offer reserved for members of the Club Printemps loyalty program for all purchases (excluding Louis Vuitton, Goyard, Watchfinder, Restaurants, Institutes, Services, Donor payments, Printemps Listes, Gift Cards) on Printemps. com (excluding marketplace) and in stores (excluding Printemps Brest, Caen, Giverny, Le Havre, Miramas, Polygone Riviera, Tours, Doha and New York. 3% of the net amount of your purchases credited to your kitty within 72 hours of purchase or shipment of order on printemps.com. Cannot be combined with Club Printemps Days, Club Printemps membership offers, other ongoing kitty operations or products marked down during the sales period.

The Cagnotte Club Printemps can be used at any time, including during promotional periods, up to a limit of 50% of the total net amount of the purchase (5% on bookstores) on Printemps.com (excluding the marketplace) and in stores (excluding Printemps Brest, Caen, Tours and Le Havre, restaurants, services, donor payments, Printemps Listes purchases, purchases or use of a Printemps gift card or voucher.

Financing solution : for Visa Printemps cardholders, see article 10.2 herein.

Free simple alterations from “2 hearts” status : In all participating Printemps stores, excluding Magasins exclus, www.printemps.com, www.placedestendances.com and Printemps Outlet Miramas. Simple alterations include trouser bottoms, skirt bottoms and straight dresses without slits, hand or machine hems. Complex alterations include sleeve lengths, total stocking lengths and darning. Alterations are carried out on new, unworn items, provided that the customer who has subscribed to the program has been correctly identified at the checkout. Any additional alterations will be billed at the basic price. Prices and services for alterations apply only to executions that are feasible and close to the original model.

Free drink : from the 2 Hearts Status, 1 coffee or non-alcoholic drink (excluding squeezed juice) free at Printemps Haussmann Paris (75009) or Printemps Nation (75012) with each purchase made in the same store only, up to a limit of 1 drink per day. If the drink is not consumed the same day, it will be lost. Members can obtain their drink:

• At Printemps Haussmann (75009) : Au Bar Perché
• At Printemps Nation (75012): Café Vert     

Free delivery in France: for all purchases over 150 euros for the 1 heart and 2 hearts statutes and with no minimum purchase for the 3 hearts statutes, excluding watches, fine jewelry, parcels of +1m3 or +10kg, multicolors, furniture, vases, carpets, mirrors, lamps, suitcases, perfume, varnish and food in Printemps stores, on www.printemps.com, or on assisted sales from the store (via telephone or mobile application), excluding Magasins exclus and Printemps Outlet Miramas.

Free delivery in the European Union : for all purchases over €/£250 for Statuts 1 cœur and 2 cœurs and with no minimum purchase for Statuts 3 cœurs, excluding watches, fine jewelry, parcels of +1m3 or +10kg, multicolors, furniture, vases, carpets, mirrors, lamps, suitcases, perfume, varnish and food in Printemps stores, on www.printemps.com, or by assisted sale from the store (via telephone or mobile application), excluding Magasins exclus and Printemps Outlet Miramas.

Free delivery within Paris for orders over €50 at Printemps du Goût (levels 7 and 8 of Printemps Haussmann Paris 75009).

Free parking on condition of purchase on the day of the visit in all participating Printemps stores except Magasins exclus and Printemps Outlet in Miramas : 

• 2 times 1 hour per year for the 2 Hearts Status member
• 6 times 1 hour per year for the 3 Hearts Status member. These hours may be used freely up to a limit of 3 hours/day of purchase.

Priority access to events at participating Printemps stores “Les Invitations Club Printemps”:

Priority access to booking events on www.printemps.com from 2 hearts status. Every Printemps store except Magasins exclus and Printemps outlet Miramas organizes events (concerts, cocktails, workshops, ...). Some of them will be available to Printemps Club members with 2 Hearts status.

Priority access to new arrivals of second-hand products :

Privileged communication by newsletter concerning new arrivals of second-hand products in the Printemps stores concerned addressed to members of the Club Printemps loyalty program who have agreed to receive communications within the framework of the program from the 2 hearts status.

3.4. Returns, exchanges and refunds

Products purchased in Printemps stores can be returned in all Printemps stores (except Magasins exclus and Printemps Outlet Miramas) upon presentation of the sales receipt (physical or dematerialized) according to the conditions of the Printemps store concerned. 

For products purchased on www.printemps.com, returns and exchanges will be organized according to the CGUV available here: https://www.printemps.com/fr/fr/conditions-generales-vente-utilisation

It is understood that the product(s) returned or exchanged must be new, unworn, in their original packaging and with their label.

Refunds will be made by the same means of payment used to make the purchase. 

Special cases:

Refund of a product purchased during a Club Spring Day:

The item will be reimbursed (see conditions above)

The Club Spring Day used will not be reallocated

Euros credited to the Club Spring Kitty corresponding to this item will be deducted from the Club Spring Kitty. If the Club Printemps Kitty does not have a sufficient balance, the difference will be deducted from the refund

Refund of a product purchased using the Club Printemps Kitty:

The item will be reimbursed (see conditions above)

The Club Printemps Kitty will be automatically and immediately credited with the balance used to purchase the item in question and its initial expiry date will be maintained. When a portion of the purchases on a purchase receipt or invoice is returned, the rule of distribution of use in proportion to the item being reimbursed will prevail for the re-crediting of the Club Printemps Kitty. 

Example : item 1 = 50€ + item 2 = 100€. 

Ticket = €150

Use of 15€ Club Spring Kitty

5€ are used for item 1 and 10€ for item 2

The Printemps Group attaches great importance and care to protecting your personal data and provides Customers with all necessary information regarding the way in which their Personal Data (as this term is defined in our Personal Data Protection Policy) are collected, processed and protected in relation to the Club Printemps Loyalty Scheme. You may consult our Personal Data Protection Policy using this link: https://www.printemps.com/fr/fr/protection-donnees-personnelles.

5.1 Club Printemps Loyalty Card

In the event of loss or theft of the Club Printemps Card of a member or loss or theft of the member's mobile telephone or computer, the member should contact the Printemps Services desk of his/her Printemps store (except for Excluded Stores) or contact the customer services department using the contact form available on the www.printemps.com website in order to block the card.

The rewards acquired and not used will be kept by the member. However, Printemps declines all responsibility, including for fraudulent use of the rewards by a third party before the card is blocked.

5.2 Visa Printemps Loyalty Card

For a credit card associated with a revolving credit (see article 10 of this document), the member must contact the customer services department of Sofinco (7 days a week and 24 hours a day on 0 973 323 332, toll-free number) to block all payments with the Visa Printemps card and the Printemps customer services department using the contact form available on the www.printemps.com website to block the use of the loyalty rewards of the card.

In the event of lack of use of the Club Printemps loyalty account for a period of three (3) years as from the last use, the latter will be automatically closed. In this respect, the member will receive a prior information email enabling him/her to carry out the necessary procedure to remain a member of the Loyalty Scheme, if he/she wishes.

At any time, the member of the account or a third party acting on the latter's behalf (with presentation of proof: death, appointment of a guardian, etc...) may request the closure of the account in a store: the card(s) linked to the account will then be disabled and the rewards acquired will be forfeited. This request may also be made online using the contact form (https://support.printemps.com/hc/fr-fr/requests/new).

For cases where the member holds a Visa Printemps Card (see article 10.2 of this document), Printemps may exclude the member from the Loyalty Scheme without being able to close the credit facility. The credit facility associated with the Visa Printemps Card will remain active. The customer will then be able to continue to use the card for payments only.

A VISA Printemps card may be renewed in stores at the Printemps Services desk upon presentation of valid proof of identity.

The customer may request the termination at any time of the credit agreement and/or card agreement in writing according to the Sofinco terms and conditions. The termination by the customer takes effect thirty (30) days following the date of sending the notification to the Issuer. The termination by the Issuer takes effect two (2) months after the date of sending the notification to the customer. The request must be made by letter sent to the following address: CA Consumer Finance - Service résiliation - BP 50075 - 77213 AVON Cedex, France.

The Club Printemps Loyalty Scheme provides rewards and services to loyal members of Printemps depending on their purchases. This Loyalty Scheme implies that the member respects these terms and conditions of the Loyalty Scheme and has a loyal conduct in relation to Printemps.

Consequently, the following deeds will entail, as of right, the termination of the loyalty account along with the disabling of the related card(s), the loss of the Status level and the rewards, without any compensation or damages of any kind being able to be claimed from Printemps:

• any breach of these general terms and conditions,
• any abusive or fraudulent use of the rewards and services provided by the Loyalty Scheme,
• any purchase of more than ten (10) products of the same reference within the Beauty department, per day,
• or any purchase of more than five (5) products of the same reference within the other departments, per day
• any deed that may disrupt the smooth running of the Loyalty Scheme and/or the stores,
• any falsification of the information provided by the member or a third party acting on the member's behalf,
• and more generally, any conduct that may harm the interests of Printemps.

In light of the above, company Printemps also reserves the right to take any measures or to bring any action (including before court) that it may deem necessary.

For any question related to the Club Printemps Loyalty Scheme, the members may contact the customer services department using the contact form accessible from the personal area or the “Contact” section on the printemps.com website via https://support.printemps.com/hc/fr-fr/requests/new.

A loan is a commitment and must be repaid. Please check your repayment capacities before committing.

It is possible to benefit from a credit card associated with a revolving credit as part of the Loyalty Scheme. The VISA Printemps Card is a credit card proposed by our partner, Sofinco, associated with a revolving credit, that may be used for cash and/or credit payments, as chosen specifically by you at the check-out or when receiving your account statement. The rate applicable to the credit depends on the level corresponding to the amount actually borrowed. This amount is defined daily by all of the uses and repayments of the Borrower. The rate applicable may therefore evolve upwards or downwards, depending on the level of the amount of credit thus used by the Borrower. Offer reserved for private individuals. Revolving credit granted subject to acceptance by CA Consumer Finance of which SOFINCO is a brand name, SA company with share capital of €554 482 422 whose registered office is located at 1 Rue Victor Basch - CS 70001 - 91068 MASSY Cedex, France, Evry Trade and Companies Registry no. 542 097 522, insurance intermediary registered with ORIAS under number 07008079 (www.orias.fr). For all financing of a purchase of more than 1 000 Euros, we can also offer you a depreciable credit agreement.

You have a right to object, free of charge, to the use of your personal data for commercial canvassing purposes by contacting the customer services department: SOFINCO - BP 50075 - 77213 AVON Cedex, France. You have a right to object, free of charge, to the use of your personal data for commercial canvassing purposes by contacting the customer services department: SOFINCO - BP 50075 - 77213 AVON Cedex, France.

10.1 Promotions and commercial offers

Holders of the VISA Printemps Card benefit from the same rewards and services as holders of the Club Printemps Card (see article 3.4 of this document). In addition, they benefit from a specific advantage of a 15% discount on the whole store when paying with the VISA Printemps credit card, on the day of signing up for the Printemps revolving credit and upon presentation of the voucher provided to the customer on the same day. Excluding red dots, foodstuff, restaurants, bookstores and services (donator payments Printemps Listes, Printemps gift card) and items from the 7ème ciel area of the Printemps Haussmann store (Paris 75009) and second-hand items from the Printemps Haussmann store (Paris 75009). Offer valid in all Printemps stores except Printemps Brest, Caen, Le Havre, Tours, Printemps Outlet in Miramas and Printemps du Goût, may be combined with other discounts (except for discounts reserved for employees of the Printemps Group) or promotions in progress. Printemps reserves the right to terminate such operation at any time. They also benefit from a revolving credit in accordance with the general terms and conditions provided to them upon signature of their agreement.

10.2. Methods of payment

The holder of the VISA Printemps card has the possibility of paying for purchases made in stores with the card, in cash or on credit. Pay in several instalments from €90 of purchases made on the same day and in the same store. Indicate this at the check-out before the payment: select the payment option that you prefer, directly on the payment terminal keyboard. Cash payment: the amount of your purchase will then be deducted on the 5^th of the following month. Payment by monthly instalments: to pay as you like, without any minimum purchase in accordance with the usual terms and conditions of your revolving credit. You may change your mind without difficulty if you wish to pay a cash repayment in monthly instalments. From the day after your purchase and until receipt of your account statement, you can change your mind again on the way in which to repay the amount by connecting to your customer area (https://mon-espace-client.sofinco.fr).

If the holder prefers to benefit from a depreciable loan, he/she may contact Sofinco on 09 73 32 33 09 (toll-free number). Printemps may exclude a customer from the Club Printemps Loyalty Scheme but may not close his/her credit facility. The customer may therefore continue to use his/her card for payments only.

10.3. Renewal and termination

A VISA Printemps Card may be renewed in a store at the Printemps Services desk upon presentation of valid proof of identity.

Customers may request the termination of their credit agreement and/or card agreement in writing in accordance with the Sofinco terms and conditions. The termination by the customer is effective thirty (30) days after the date of sending the notification to the Issuer. The termination by the Issuer is effective two (2) months after the date of sending the notification to the customer. The request must be sent by letter to the following address: CA Consumer Finance -Service résiliation - BP 50075 - 77213 AVON Cedex, France. The VISA Printemps Card lasts for three (3) years subject to the activity of the account (please refer to the specific terms and conditions related to this typology of card).

10.4. Responsibility

The responsibility of the Printemps Group may not be incurred in any event, in the case of damage as a result of the use of the VISA Printemps Card, regardless of the origin of the damage.

These General Terms cancel and replace all previous documents.