Aktualisierung vom 29.06.2026

Allgemeine Geschäftsbedingungen für die Nutzung und den Verkauf von Printemps.com

2.1 BESTELLVORGANG

Der Bestellvorgang umfasst die folgenden Schritte, die der Kunde durch Ausfüllen und Überprüfen der relevanten Informationen abschließen muss:

Die Auswahl des/der Produkte(s) durch den Kunden und Hinzufügen zum Warenkorb, der jederzeit eingesehen und geändert werden kann;

Bestätigung des Warenkorbs nach Überprüfung seines Inhalts;

Zugriff des Kunden auf sein Konto durch Eingabe seines Benutzernamens und Passworts, um die für die Lieferung erforderlichen Adressdaten zu bestätigen, zu ändern oder zu vervollständigen (wenn der Kunde noch kein Konto auf der Website hat, kann ein Kundenkonto erstellt werden, indem die notwendigen Angaben während der Bearbeitung eingegeben werden. Es ist auch möglich, dass der Kunde, wenn er dies wünscht, als Gast ohne Erstellung eines Kontos bestellt);

Auswahl der Lieferoption;

Auswahl der Zahlungsmethode und ausdrückliche Zustimmung zu den Allgemeinen Geschäftsbedingungen für die Website;

Weiterleitung des Kunden auf die Online-Sicherheitszahlungswebsite zur Validierung der Zahlung.

Die Bestellung des Kunden wird dann durch die Validierung seiner Bankdaten, d. h. Kreditkartennummer, Ablaufdatum und CVC-Code, bestätigt.

2.2 BESTÄTIGUNG DER BESTELLUNG

Der Kunde erhält eine Bestellbestätigungs-E-Mail mit einer Zusammenfassung der bestellten Artikel.

Bestellungen werden erst bearbeitet, nachdem die Zahlung akzeptiert wurde. Das Unternehmen behält sich das Recht vor, eine Bestellung eines Kunden zu stornieren oder abzulehnen, wenn der Verdacht auf Betrug besteht oder im Falle einer Streitigkeit im Zusammenhang mit der Zahlung einer früheren Bestellung auf der Website.

In diesem Zusammenhang weisen die Kunden darauf hin, dass das Unternehmen zur Vermeidung von Identitätsdiebstahl Belege verlangen kann, um zu überprüfen, ob der Kunde tatsächlich die Person ist, die die Bestellung aufgegeben hat.

2.3 PRODUKTBESCHRIEBUNG

Gemäß Artikel L.111-1 des französischen Verbrauchergesetzbuches kann der Kunde vor der Bestellung die Hauptmerkmale der Produkte, die er kaufen möchte, einsehen, die auf jeder Produktseite auf der Website dargestellt sind.

2.4 PREISE

Die auf der Website angezeigten Preise sind in Euro und Pfund angegeben. Diese Preise enthalten die Mehrwertsteuer, die am Tag der Bestellung gültig ist, aber keine Lieferkosten, die vom Kunden zu zahlen sind.

Die Tarife für die verschiedenen Lieferoptionen finden Sie im Bereich Lieferung & Rückgabe auf unserer Website.

Das Unternehmen behält sich das Recht vor, die Preise jederzeit zu ändern. Solche Änderungen beeinträchtigen jedoch keine bereits bestätigte Bestellung.

2.5 VERFÜGBARKEIT VON PRODUKTEN

Die Bestellung impliziert die Annahme der Preise und der Beschreibung der zum Verkauf stehenden Produkte. Das Unternehmen verpflichtet sich, Produktbestellungen zu erfüllen, solange der Vorrat reicht.

Bei fehlender Verfügbarkeit eines oder mehrerer Produkte nach der Bestellung wird das Unternehmen den Kunden per E-Mail informieren, wann das Produkt wieder verfügbar sein wird oder, falls es nicht mehr verfügbar ist, wo es gegebenenfalls erhältlich ist. Im Falle der Nichtverfügbarkeit von Produkten oder wenn der Kunde seinen Kauf storniert, wird die Bestellung für das Produkt automatisch storniert und der Betrag über die zur Aufgabe der Bestellung verwendete Zahlungsmethode zurückerstattet.

2.6 ÄNDERUNG EINER BESTELLUNG

Nachdem Ihre Bestellung aufgegeben wurde, kann ihr Inhalt nicht mehr geändert werden. Sie können jedoch weiterhin die Lieferadresse ändern oder Ihre Bestellung stornieren, wenn sie noch nicht bearbeitet wurde, indem Sie unseren Kundenservice kontaktieren.

Wenn Ihre Stornierung akzeptiert wird, werden Ihnen keine Kosten berechnet.

3.1 ORDER DISPATCH

Orders placed before 2:00 p.m.:

Orders confirmed before 2:00 p.m., Monday to Friday, are dispatched the same day (excluding public holidays).

Orders placed after 2:00 p.m.:

These orders are processed in priority the next business day. Orders placed from 2:00 p.m. Friday through to Sunday evening will be dispatched on Monday evening.

An email is sent to the Customer when their order is dispatched from our logistics warehouse. This email summarises the delivery method as well as providing the order tracking number.

To view the details and track an order, the Customer can visit the "My current orders" section in their account.

3.2 DELIVERY LOCATION

Products are shipped to the delivery address supplied by the Customer when placing their order.

Customers should note that the Company cannot be held liable for any order that cannot be delivered due to incorrect delivery information entered by the Customer.

The Company provides order delivery throughout mainland France, the European Union and the United Kingdom.

3.3 DELIVERY LEAD TIMES

Except in cases of force majeure and excluding certain peak periods, such as sales periods, and subject to order confirmation and payment by the Customer:

The Company guarantees to inform the Customer by email of the progress of their order.

In addition, to track the parcel, the Customer can sign in to their account and go to "My account", then click on the "My orders" section. Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.

3.4 DELIVERY OPTIONS

The Company offers Customers the following delivery options and prices.

Mainland France and Corsica

* This service is not available at Printemps Caen, Printemps Brest, Printemps Tours

This delivery service enables to Customers to choose dispatched orders to one of the Printemps stores offering this service (see list below). Once the order arrives at the Click & Collect point, an email containing a collection code will be sent to the Customer. To collect the order, the Customer needs to present this code at the Click & Collect point along with a proof of identity. The order is available for collection at the chosen Printemps store Click & Collect point for a period of 14 days.

Orders can be collected at the "Click and Collect" desk during opening times at selected stores.

For further information on Printemps store opening times, please visit here.

Colissimo delivery via La Poste delivers within 48 to 72 hours throughout mainland France and Corsica. Deliveries are made by La Poste, Monday to Saturday, from 8:00 a.m. to 7:00 p.m..

All orders placed before 2:00 p.m. Monday to Friday are dispatched the same day.

Orders are processed the morning of the next business day. Orders placed between 2:00 p.m. on Friday and 2.00 p.m. on Monday are dispatched Monday evening.

Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure the delivery address details are entered correctly.

An email will be sent to the Customer when their parcel is dispatched from the warehouse. This email confirms the delivery option chosen and provides a tracking number. Orders can be viewed and tracked in the "Track my orders" section of the account.

This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday throughout mainland France. Deliveries are made by Chronopost from 7:00 a.m. to 1:00 p.m. Monday to Friday.

All orders placed before 2:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).

All orders placed after 2:00 p.m. are dispatched on the next business day and delivered within the following 24 hours.

As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by email when it was dispatched, or via the order tracking link from your Printemps.com account.

Free delivery from 200 euros in purchases.

Standard delivery at Shop2Shop parcel pickup point by Chronopost offers delivery within 48 hours at partner pickup points.

The parcel will remain at the pickup point for 7 calendar days, before being sent back on the 8th day.

From Monday through Friday, all orders placed before 1pm will be expedited the same day.

Orders are processed in the morning of the following business day. Orders placed between 1pm Friday and 1pm Monday will be expedited Monday evening.

United Kingdom

Free delivery from £300 in purchases.

The delivery time is 3 to 4 business days on average.

Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.

We will send you an e-mail when your order is dispatched from our warehouse to confirm your tracking number. You can also view and track your order in the My Current Orders section of your account.

There will be no additional duties costs on your orders and returns.

European Union

Standard delivery for the following countries:

Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands and Portugal.

The delivery time is 2 to 3 days on average.

The Predict service from Chronopost offers a wide choice of delivery options including:

- Rescheduling your delivery date;

- Delivery to a nearby sales point;

- Delivery to a nominated neighbour; and

- Delivery to a "safe place".

Free delivery from 300 euros in purchases.

Standard delivery at Shop2Shop parcel pickup point by Chronopost is available for the following countries: Austria, Belgium, Spain Ireland, Italy, Luxembourg, the Netherlands, Portugal.

Delivery times on average are 2 - 3 days.

The price varies based on destination:

French Overseas Territories and Departments and worldwide

Creating an account on our partner's website, ColisExpat, at www.colisexpat.com enables us to allocate a French address to the Customer from which their order will be re-dispatched to a country of the Customer's choice. ColisExpat is responsible for sending the parcel from this address, regardless of the country of destination.

3.5 GENERAL PROVISIONS RELATING TO PRODUCT DELIVERIES

Any parcels with apparent anomalies (such as damaged products, missing products in relation to the order confirmation, damaged or open packaging, faulty products etc.) at the time of delivery or collection by the Customer, must be reported to Customer Service via the contact form, within the 3 days following the delivery or time of collection.

The Customer should return the Product concerned by following the Product returns procedure described in Article 9.1.

If the discrepancy is confirmed by the Company, on receipt of the parcel in our warehouse, the Customer will receive an email indicating whether the Product can be exchanged or refunded.

Where applicable, the Product refund, delivery costs and costs incurred for returning the parcel will be paid within 14 days of the date the Company confirms that the Customer is entitled to the refund in compliance with the Guarantees described in Article 10.

8.1 WIDERRUFSFRIST

Der Kunde hat eine Frist von dreißig (30) Kalendertagen ab Erhalt seiner Bestellung, um sein Widerrufsrecht auszuüben, ohne Angabe von Gründen.

Bei mehreren Lieferungen im Zusammenhang mit derselben Bestellung endet die Widerrufsfrist dreißig (30) Kalendertage nach dem Tag, an dem der Kunde das letzte Produkt physisch in Besitz genommen hat.

Fällt der letzte Tag der Widerrufsfrist auf einen Samstag, Sonntag oder Feiertag, verlängert sich die Frist bis zum nächsten Werktag.

8.2 AUSÜBUNG DES WIDERRUFSRECHTS

Mitteilung der Widerrufsentscheidung

Der Kunde kann sein Widerrufsrecht online über sein Printemps.com-Kundenkonto ausüben. Nutzt der Kunde diese Online-Funktion, bestätigt das Unternehmen den Eingang des Widerrufsantrags unverzüglich auf einem dauerhaften Datenträger (z. B. per E-Mail), einschließlich des Inhalts des Antrags sowie des Datums und der Uhrzeit seiner Einreichung.

Der Kunde kann auch das Muster-Widerrufsformular ausfüllen und absenden, das hier zum Download bereitsteht, oder jede andere klare und eindeutige Erklärung, die seinen Widerrufswunsch ausdrückt, per Post an folgende Adresse senden:

Printemps.com Kundenservice

102 rue de Provence

75009 Paris

Frankreich

oder per E-Mail an [email protected].

Nutzt der Kunde eine dieser Optionen, bestätigt das Unternehmen den Eingang des Widerrufsantrags unverzüglich auf einem dauerhaften Datenträger (z. B. per E-Mail).

Rücksendung des Produkts nach Widerruf

Der Kunde muss das Produkt unverzüglich und in jedem Fall spätestens dreißig (30) Kalendertage nach Mitteilung seines Widerrufswunsches an folgende Adresse zurücksenden:

Printemps Logistique

Centre de distribution Printemps

ZA du Champ de l'Alouette

77610 La Houssaye-en-Brie

Frankreich

Das Verfahren für die Rücksendung des Produkts ist in den Abschnitten 9.1 und 9.2 unten beschrieben.

Ausnahmen vom Widerrufsrecht

Gemäß den geltenden Verbraucherschutzgesetzen gilt das Widerrufsrecht insbesondere nicht für:

Produkte, die nach Kundenspezifikationen angefertigt werden oder eindeutig auf die persönlichen Bedürfnisse zugeschnitten sind;

Produkte, die getragen, gewaschen, verändert oder dauerhaft beschädigt wurden.

All Products benefit from a legal guarantee of conformity (Articles L 217-4 et seq. of the French Consumer Code) and a guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) allowing the Customer to be able to return faulty and non-conforming Products at no cost to them. The Customer is therefore invited to contact the Company at the contact details mentioned in article 12.

10.1 LEGAL GUARANTEE OF CONFORMITY

Article L217-3 of the French Consumer Code:

“The seller supplies goods in conformity with the contract as well as with the criteria set out in article L. 217-5. The seller responds to non conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this. In the case of a contract for the sale of goods containing digital elements:

1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for the lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;

2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.

For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.

The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 and following of the frenc Civil Code. The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity. »

Article L 217-4 of the French Consumer Code:

“The good complies with the contract if it complies in particular, the following criteria where applicable,:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic listed in the contract;

2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;

3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;

4° It is updated in accordance with the contract. »

Article L 217-5 of the French Consumer Code:

“I.-In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:

1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;

2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Where

3° That the public declarations could not have influenced the purchase decision.

III.-The consumer may not dispute conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract. »

Article L217-7 of the French Consumer Code:

"The defects of conformity which appear within twenty-four months from the date of receiving the products, including products containing digital elements, are, unless proven otherwise, presumed to exist. at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect invoked.

For second-hand goods, this period is set at twelve months.

When the contract for the sale of goods containing digital elements provides for the continuous supply of digital content or a digital service, the lack of conformity which appears at the time of delivery of the goods is presumed to exist:

1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of the supply;

2° During the period during which the digital content or the digital service is supplied under the contract, when the latter provides for this supply for a period of more than two years. »

Article L217-28 of the French Consumer Code:

"When the consumer asks the guarantor, during the course of the legal guarantee or the commercial guarantee which was granted during the acquisition or repair of a good, a repair covered by this guarantee, any period of immobilization suspends the guarantee which remained to run until the delivery of the repaired property.

This period runs from the consumer's request for intervention or the provision for repair or replacement of the good in question, if this starting point proves to be more favorable to the consumer.

The warranty period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement. »

When acting as a legal guarantee of conformity, the Customer:

- benefits from a period of two years from the delivery of the Product to act against the Company as a seller;

- is entitled to the repair or replacement of the Product, or, failing that, to the reduction of the price, or to the resolution of the contract subject to the conditions provided for by articles L.217-8 and following of the Consumer Code) ;

- is exempted from providing proof of the existence of the lack of conformity of the Product during the 2 years following the delivery of the Product.

The legal guarantee of conformity applies independently of any commercial guarantee granted. It is reminded that the Customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the French Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

Products :

The consumer has a period of two years from the delivery of the goods to enforce the legal warranty of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the sales contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee shall apply to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.

The legal guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives to the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.

If the goods are repaired, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods , if:

1° The professional refuses to repair or replace the good;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replaced goods ;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price or to the rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. The consumer is then not obliged to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilisation of the good for the purpose of repair or replacement shall suspend the guarantee which was due until delivery of the repaired goods.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund for the return of the goods.

Digital content/service:

The consumer has a period of two years from the date of supply of the digital content or digital service to enforce the legal warranty of conformity if a lack of conformity appears. 

For a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

“The legal guarantee of conformity entails an obligation to provide all the updates necessary to maintain the conformity of the digital content or service.

“The legal guarantee of conformity entitles the consumer to have the digital content or service brought into conformity without unduedelay following his request, at no cost and without major inconvenience for him.

“The consumer may obtain a price reduction by keeping the digital content or service or he may terminate the contract by obtaining a full refund in return for renouncing the digital content or service, if:

“1° The professional refuses to bring the digital content or service into conformity;

“2° The compliance of the digital content or service is unjustifiably delayed;

“3° The digital content or service cannot be brought into conformity without costs being imposed on the consumer;

“4° Bringing the digital content or service into conformity causes a major inconvenience to the consumer;

“5° The non-compliance of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.

“The consumer is also entitled to a reduction in price or rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. In such cases, the consumer shall not be obliged to request that the digital content or service be brought into conformity beforehand.

“In cases where the lack of conformity is minor, the consumer is only entitled to the cancellation of the contract if the contract does not provide for the payment of a price.

“Any period of unavailability of the digital content or service for the purpose of bringing it back into conformity shall suspend the guarantee that remained until the digital content or service was provided in conformity again.

“The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

"The professional who hinders the implementation of the legal guarantee in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).

“The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is retained or to a full refund in return for the waiver of the digital content or service. 

10.2 GUARANTEE AGAINST HIDDEN DEFECTS

Article 1641 of the French Civil Code:

"The seller is liable for hidden defects in the goods sold which render them unfit for their intended use or which impair their use to such an extent that the buyer would not have bought them or would have paid a lower price for them if they had known about them."

Article 1648 paragraph 1 of the French Civil Code:

"The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect."

Within the framework of the hidden defects guarantee, based on the Customer's choice, the Company undertakes to either:

refund the price of the Product if the Customer returns the Product, as well as any delivery and return costs, if replacement is not possible; or refund the Customer for part of the price if the Customer keeps the Product.

10.3 SPARE PARTS

The availability or non-availability of spare parts essential to the use of a product and, where applicable, their period of availability are determined by the manufacturer of the item or its importer. When this information is not provided by the manufacturer or its importer, the spare parts essential to the use of the goods are deemed to be unavailable.