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GENERAL TERMS & CONDITIONS

The Printemps SAS company with share capital of 50 000 000 €, registred office at 102 rue de Provence 75009 PARIS - FRANCE, registered with the Paris Trade and Companies Register under number 503 314 767, VAT FR21503314767 ("the Company") has an e-commerce website, accessible on the following address www.printemps.com ("the Website").


This document sets out the general terms and conditions of use for the Website as well as the general terms and conditions of sale (the "Terms & Conditions") between the Company, and any consumer natural person aged 18 or over, who acts for purposes which are outside the scope of his commercial, industrial, craft, liberal or agricultural activity and acting for his personal needs, wishing to use the Website ("the User") or make a purchase on the Website (" the Customer").


Prior to using the Website, you are advised to read these Terms & Conditions and our Privacy Policy (the "Privacy Policy") that can be found in Article 11 - Privacy Policy hereafter. By using or placing an order on the Website, you are accepting these Terms & Conditions and the Data Protection Policy.

The Company reserves the right to update or revise these Terms & Conditions without prior notice. Any Terms & Conditions applicable to the User or the Customer are those in force at the time of using or placing an order on the Website.

The Company sells ready-to-wear items and accessories, exclusively from well-known brands. These products come directly from producers and authorised resellers ("the Products").

An account must be created in order to benefit from all private offers, private sales or other commercial transactions reserved for customers of the Website.


Signing up to Printania loyalty club also requires creating an account. For further information about the Printemps loyalty programme, visit the following link: www.printemps.com/fr/fr/printania


By creating an account, the Customer accepts our Data Protection Policy and states that all information provided is true and accurate.


How do I create an account?

1. Go to www.printemps.com

2. Click on "Sign in" at the top-right of your screen, then select "Create an Account"

3. Fill in your email address and press "Enter"

4. A confirmation email will be sent to you. To confirm your details and continue your registration, click on the link provided in the email.

5. Fill in all the required fields, marked with an asterisk.

6. Click on "Create an Account"


How do I sign in to my account?

2. Click on "Sign in" at the top-right of your screen

3. Enter your email address and password

4. Click on "Continue"


I've forgotten my password

If you have forgotten your password:

1. Click on "forgotten password€" in the "I've already got an account" section

2. Enter and confirm your email address. You will immediately be sent an email containing a link to reset your password.


How do I change my password?

1. Sign in to your account

2. Once you have signed in to your account, select "My personal information"

3. Click on ""Change my password".

4. Enter your old password. Then enter your new password, enter it a second time and confirm.

Customers should note that their username and password are personal and confidential and accordingly agree to keep their password secret and not to disclose it to a third party for any reason whatsoever.

2.1 PLACING AN ORDER

The ordering process includes the following steps that the Customer is asked to complete by filling in and reviewing the relevant information:


The adding of the selected Product(s) by the Customer to their bag, with the bag being accessible at any time to review or make changes;

Confirmation of the bag after having checked its contents;

Access by the Customer to their account by entering their username and password in order to confirm, make changes or complete the address details required for delivery (if the Customer does not yet have an account on the Website, a customer account can be created by filling in the necessary details during processing. It is also possible, if they so wish, for the Customer to place an order as a guest without creating an account.);

Delivery option selection;

Payment method selection and express acceptance of the Terms & Conditions for the Website;

Redirection of the Customer to the online secure payment website to validate payment.

The Customer's order is then confirmed by validating their bank account details i.e. bank card number, expiry date and CVC code.


2.2 ORDER CONFIRMATION

The Customer will receive an order confirmation email, summarising the details of the items ordered.


Orders will only be processed once payment has been accepted. The Company reserves the right to cancel or refuse any order from a Customer if there is a suspicion of fraud or, in the event of a dispute relating to the payment of a previous order placed on the Website.


In this respect, Customers should note that, in order to avoid identity theft, the Company may require supporting documents to verify that the Customer is indeed the person who placed the order.


2.3 PRODUCT FEATURES

In accordance with Article L.111-1 of the French Consumer Code, prior to placing an order, the Customer may consult the main features of the Products they wish to purchase, presented in each product page on the Website.


2.4 PRICES

The prices displayed on the Website are expressed in euros and in pounds. These prices include the VAT applicable on the day of placing the order but do not include delivery costs to be paid by the Customer.


Rates for the various delivery options can be found by visiting the Delivery & returns section on our website.


The Company reserves the right to change prices at any time. However, such amendments will not affect an order that has already been confirmed.


2.5 PRODUCT AVAILABILITY

The order implies acceptance of prices and description of the Products available for sale. The Company is committed to honouring Product orders while stocks last.


In the absence of availability of one or more Products after the order has been placed, the Company will inform the Customer by email when the Product will be available again or, if it is no longer available, where applicable. In the event that Products are unavailable or if the Customer cancels their purchase, the order for the product will automatically be cancelled and the amount will be refunded via the payment method used to place the order.


2.6 CHANGING AN ORDER

Once your order has been placed, its contents can no longer be changed. You can still, however, change the delivery address or cancel your order if it has not yet been processed, by contacting our Customer Service (+33 1 71 25 26 01)

If your cancellation is accepted, you will not be charged.

3.1 ORDER DISPATCH

Orders placed before 2:00 p.m.:

Orders confirmed before 2:00 p.m., Monday to Friday, are dispatched the same day (excluding public holidays).


Orders placed after 2:00 p.m.:

These orders are processed in priority the next business day. Orders placed from 2:00 p.m. Friday through to Sunday evening will be dispatched on Monday evening.


An email is sent to the Customer when their order is dispatched from our logistics warehouse. This email summarises the delivery method as well as providing the order tracking number.

To view the details and track an order, the Customer can visit the "My current orders" section in their account.


3.2 DELIVERY LOCATION

Products are shipped to the delivery address supplied by the Customer when placing their order.

Customers should note that the Company cannot be held liable for any order that cannot be delivered due to incorrect delivery information entered by the Customer.

The Company provides order delivery throughout mainland France, the European Union and the United Kingdom.


3.3 DELIVERY LEAD TIMES

Except in cases of force majeure and excluding certain peak periods, such as sales periods, and subject to order confirmation and payment by the Customer:


  • Orders will be processed and dispatched under the Terms & Conditions of Article 3.1 above;
  • Shipping and delivery times will be as indicated in Article 3.4 below while stocks last. These times run:
  • For the dispatch lead time, from the date of the order confirmation email; and
  • For the delivery lead time, from the date of the dispatch notification email sent to the Customer by the Company.


The Company guarantees to inform the Customer by email of the progress of their order.


In addition, to track the parcel, the Customer can sign in to their account and go to "My account", then click on the "My orders" section. Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.


3.4 DELIVERY OPTIONS


Free delivery on orders over 200€.

The Company offers Customers the following delivery options and prices.


Paris and the Paris region


  • FREE CLICK & COLLECT in Printemps stores*

* This service is not available at Printemps Caen, Printemps Brest, Printemps Tours and Printemps du Louvre.


This delivery service enables orders to be dispatched to one of the seventeen Printemps stores (see list below). Once the order arrives at the Click & Collect location, an email with a collection code will be sent to the Customer. To collect the order, the Customer needs to present this code at the Click & Collect location along with a proof of identity. The order is available for collection at the Printemps store Click & Collect point for a period of 14 days.

  • For Printemps Haussmann, Printemps Nation and Printemps Italie 2. For orders placed before 9:00 p.m., Monday to Friday, the Click & Collect service offers same day delivery or next day delivery for orders placed after 9:00 p.m. Orders placed on Friday after 9:00 a.m. and during the weekend will be available for collection on Monday morning. Printemps Haussmann info: You can collect your orders from the Printemps Mode department on the fourth floor.
  • For all other Printemps stores, the Click & Collect delivery time is 24 hours. All orders placed before 2:00 p.m. are delivered the next day. All orders placed after 2:00 p.m. are dispatched on the next working day and delivered within the following 24 hours. Orders placed on Friday after 2:00 pm and during the weekend will be available for collection on Tuesday morning.


Orders can be collected at the "Click and Collect" desk during opening times at selected stores.

For further information on Printemps store opening times, please visit here.


  • COURSIER, €/£12 (only available in Paris and surrounding suburbs from 10:00 a.m. to 10:00 p.m.).


Delivery to Paris and Essonne, Hauts-de-Seine, Seine-Saint-Denis, Val de Marne, Val d'Oise, Seine-et-Marne and Yvelines.


This service offers same day home delivery or workplace delivery (excluding weekends).

For orders placed before 8:00 a.m. Monday to Friday, same day delivery between 4:00 p.m. and 10:00 p.m. is possible. Otherwise, next day delivery is available from 8:00 a.m. to 10:00 p.m. from Monday to Friday and between 9:00 a.m. to 1:00 p.m. on Sundays.

Orders placed after 12:00 p.m. Friday and up to 8:00 a.m. Monday will be delivered from 10:00 a.m. Monday onwards.

The preferred time slot is selected when choosing the delivery method (subject to availability).

If the Customer does not receive their parcel or any news from the delivery service, they can contact our Customer Service.


Mainland France and Corsica


  • FREE CLICK & COLLECT, in Printemps stores*

* This service is not available at Printemps Caen, Printemps Brest, Printemps Tours and Printemps du Louvre.


This delivery service enables to Customers to choose dispatched orders to one of the Printemps stores offering this service (see list below). Once the order arrives at the Click & Collect point, an email containing a collection code will be sent to the Customer. To collect the order, the Customer needs to present this code at the Click & Collect point along with a proof of identity. The order is available for collection at the chosen Printemps store Click & Collect point for a period of 14 days.


  • For Printemps Haussmann, Printemps Nation and Printemps Italie 2. For orders placed before 9:00 p.m., Monday to Friday, the Click & Collect service offers same day delivery or next day delivery for orders placed after 9:00 p.m. Orders placed on Friday after 9:00 a.m. and during the weekend will be available for collection on Monday morning. Printemps Haussmann info: You can collect your orders from the Printemps Mode department on the fourth floor.
  • For all other Printemps stores, the Click & Collect delivery time is 24 hours. All orders placed before 2:00 p.m. are delivered the next day. All orders placed after 2:00 p.m. are dispatched on the next working day and delivered within the following 24 hours. Orders placed on Friday after 2:00 pm and during the weekend will be available for collection on Tuesday morning.
  • Printemps Caen, Printemps Brest, Printemps Tours and Printemps du Louvre do not offer the Click & Collect service.


Orders can be collected at the "Click and Collect" desk during opening times at selected stores.

For further information on Printemps store opening times, please visit here.


  • STANDARD COLISSIMO, €/£5 (48 to 72 hours)


Colissimo delivery via La Poste delivers within 48 to 72 hours throughout mainland France and Corsica. Deliveries are made by La Poste, Monday to Saturday, from 8:00 a.m. to 7:00 p.m..

All orders placed before 2:00 p.m. Monday to Friday are dispatched the same day.

Orders are processed the morning of the next business day. Orders placed between 2:00 p.m. on Friday and 2.00 p.m. on Monday are dispatched Monday evening.

Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure the delivery address details are entered correctly.

An email will be sent to the Customer when their parcel is dispatched from the warehouse. This email confirms the delivery option chosen and provides a tracking number. Orders can be viewed and tracked in the "Track my orders" section of the account.


  • CHRONOPOST EXPRESS, €/£8 (within 24 hours)


This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday throughout mainland France. Deliveries are made by Chronopost from 7:00 a.m. to 1:00 p.m. Monday to Friday.

All orders placed before 2:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).

All orders placed after 2:00 p.m. are dispatched on the next business day and delivered within the following 24 hours.

As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by email when it was dispatched, or via the order tracking link from your Printemps.com account.


United Kingdom


  • COLISSIMO, €/£10 (within 4 to 5 days)


The delivery time is 4 to 5 business days on average.

Parcels are delivered to the delivery address shown on your order confirmation.?It is therefore important to ensure your address is entered correctly.

We will send you an e-mail when your order is dispatched from our warehouse to confirm your tracking number.?You can also view and track your order in the My Current Orders section of your account.

There will be no additional duties costs on your orders and returns.


European Union


  • CHRONOPOST STANDARD INTERNATIONAL (within 2 to 4 days)


Standard delivery for the following countries:

Germany (8 euros)

Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia (10 euros)

The delivery time is 2 to 4 days on average.


The Predict service from Chronopost offers a wide choice of delivery options including:

- Rescheduling your delivery date;

- Delivery to a nearby sales point;

- Delivery to a nominated neighbour; and

- Delivery to a "safe place".


  • CHRONOPOST EXPRESS INTERNATIONAL (within 24 hours)


Express delivery is available for the following countries: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia and Slovenia.

The delivery time is 1 business day.


French Overseas Territories and Departments and worldwide


  • ColisExpat


Creating an account on our partner's website, ColisExpat, at www.colisexpat.com enables us to allocate a French address to the Customer from which their order will be re-dispatched to a country of the Customer's choice. ColisExpat is responsible for sending the parcel from this address, regardless of the country of destination.


3.5 GENERAL PROVISIONS RELATING TO PRODUCT DELIVERIES

Any parcels with apparent anomalies (such as damaged products, missing products in relation to the order confirmation, damaged or open packaging, faulty products etc.) at the time of delivery or collection by the Customer, must be reported to Customer Service via the contact form, within the 3 days following the delivery or time of collection.

The Customer should return the Product concerned by following the Product returns procedure described in Article 9.1.

If the discrepancy is confirmed by the Company, on receipt of the parcel in our warehouse, the Customer will receive an email indicating whether the Product can be exchanged or refunded.

Where applicable, the Product refund, delivery costs and costs incurred for returning the parcel will be paid within 14 days of the date the Company confirms that the Customer is entitled to the refund in compliance with the Guarantees described in Article 10.

4.1 AVAILABLE PAYMENT METHODS

Customers can pay for their orders using the following methods:


  • With the following bank cards: Visa and Mastercard. Transactions made on the Website are handled by INGENICO EPAYMENTS, an online secure payment platform, registered with the RCS in Paris under the reference B 435 236 898, whose head office resides at 28/32 Boulevard de Grenelle, 75015 Paris, France. Tel: + 33 (0)1 70 70 09 03 and email: support.ecom@ingenico.com.

The payment information for the Customer's bank card (Note: Card number, expiry date and CVC code appearing on the back of the card) will be encrypted by the service provider, which transmits these payment details to the bank in complete confidentiality, ensuring it cannot be accessed by third parties.

The Customer has the option, if they so wish, to save their bank details on their account which remains encrypted and non-accessible.

Each time one of the saved cards is used, the Customer will be required to re-enter the password for their account and provide the CVC code. The saved card will only be offered if the Customer uses the same delivery address for all subsequent orders. The Customer has the option to delete saved bank cards from the "My saved cards" section in their Account or add other bank cards on the payment page when making a purchase.


  • By PayPal, automatically subject to PayPal's Service Terms & Conditions of Use and PayPal's Privacy Policy.


  • By purchase voucher, valid up to 6 months on the Website, or by e-gift card valid for 1 year on the Website, the conditions of which are outlined in Article 5 below. Payment may be made in full or in part by one of these payment methods.


  • By e-gift card, the conditions of which are outlined in Article 5 below


By clicking on "Authorise payment", the Customer confirms that either the bank card belongs to them or that they are the rightful holder of the gift card or purchase voucher.


4.2 NON-PAYMENT PREVENTION AND MANAGEMENT

To prevent unpaid invoices, the Company has set up a system that may lead to a Customer being asked to provide further information when making a payment. Alternatively, an order may be put on hold.


4.3 ELECTRONIC RECEIPTS

An electronic receipt will be made available on the Website in the "My Account" section then by clicking on "My purchase history". This is agreed by the Customer..


5.1 PURCHASING AN E-GIFT CARD

The Customer can buy one or more e-gift cards on the Website which can be used exclusively on www.printemps.com. E-gift cards purchased on the Website are not valid for use in Printemps stores.

E-gift card purchases are not eligible for any promotional codes. The minimum value for a e-gift card is €/£10 and the maximum is €/£1000.


How can I buy an e-gift card?

1. Go to www.printemps.com/fr/fr/carte-cadeau

2. Select an e-gift card design

3. Select how you would like it to be sent. You have two options:

  •  Send the e-gift card to the recipient by email
  •  Send the card in printable PDF format to your email address

4. You can personalise your e-gift card by filling in the fields "Enter the amount of your choice", "From", "To", "Event" and "Enter your message".

5. Click on "Add to bag"

6. Next, place your order


When creating an e-gift card, the Customer must enter the email address of the person receiving it ("The Recipient"). This email address cannot be changed at a later date.


In the event of an error being made when entering the e-gift card recipient's address, the Customer can ask for their order to be cancelled. The amount corresponding to the cancelled e-gift card will then be fully refunded via the payment method originally used to place the order. No request for cancellation will be accepted if the e-gift card has been used by its recipient.


The Company cannot be held liable in the event of an error in an e-gift card recipient's email address. E-gift cards are valid for a one-year period from the date of purchase. They may not be exchanged for cash.

If the e-gift card is not used within a period of 1 year from the date of purchase, the relevant amount will be deemed to be definitively acquired by the Company.


5.2 PAYMENT BY E-GIFT CARD

The Recipient of the e-gift card will receive their gift card in the form of a code by email or as a printed gift card (in printable PDF format).


Using an e-gift card on www.printemps.com:

1. To be able to use the e-gift card, you need to create an account.

2. Make your purchase on the www.printemps.com website. Confirm your bag.

3. To use your e-gift card, enter your code on the payment page.


E-gift cards can be used once or several times on the Website. They are valid for 1 year.

If the value of the e-gift card is greater than the value of the bag, the difference will remain available on the e-gift card which will be offered to you when you place your next order on the "My secure payment" page and on the "My e-gift card" page in your account. Alternatively, you can complete your payment with another payment method or e-gift card.

If the Customer returns an item paid for with an e-gift card, the refund will be made in the form of a purchase voucher which is valid for 6 months from the date of issue.

The gift card and purchase voucher are two cumulative forms of payment.

The Company retains ownership of Products until the order has been paid in full, i.e. when the Company has received the full price and associated costs. These provisions do not hinder the transfer of Products to the Customer, from their reception, risks, loss and deterioration of Products, purchased in addition to damages they may cause.

All text, comments, photos, branding, illustrations and images reproduced on the Website are protected under copyright and intellectual property law. These elements are, and remain, the exclusive property of the Company or the holder of the intellectual property rights concerned.

All total or partial reproduction of the Website or any of its elements, on any medium or for any reason whatsoever, is strictly prohibited.

8.1 WITHDRAWAL PERIOD


In accordance with Article L 221-18 of the French Consumer Code the Customer has a period of fourteen (14) calendar days from the date of receiving their order to exercise their right of withdrawal, without having to justify their decision.


In the event of multiple deliveries for the same order, the withdrawal period expires fourteen (14) calendar days after the day the Customer takes physical possession of the final Product.


If the last day is a Saturday, Sunday or public holiday, the period will be extended to the next business day.


8.2 EXERCISING THE RIGHT OF WITHDRAWAL


  • Notification of the decision to withdraw:

To exercise the right of withdrawal, the Customer must inform the Company of their decision to withdraw, using the downloadable form HERE or added in appendix or by sending a clear statement in writing to Printemps.com Service Clients, 110 bis avenue du Général Leclerc 93500 Pantin, or by email to customer-service@printemps.com


  • Returning a product after the right of withdrawal has been exercised :

Having informed the Company of their decision to withdraw, the Customer must return the Product without undue delay and within 30 calendar days, to the following address :

Printemps Logistique

Centre de distribution Printemps

ZA du Champ de l'Alouette

77610 La Houssaye en Brie

The returns procedure for Products is described in paragraphs 9.1 and 9.2 below.

For further information on the costs and conditions for returns, visit the Delivery and Returns page.


  • Exceptions

No right of withdrawal is available for:

  • Products manufactured according to the consumer's specification or those clearly personalised
  • Products that have been worn, washed, altered or permanently damaged.


9.1 OPTIONS FOR RETURNING PRODUCTS

In order to be accepted, returns must meet the Terms & Conditions below:


  • The returns form must be included in the package.
  • Items should be new, unworn and returned in their original packaging.
  • The price tag, bar code and product name should also be returned with the item in the same condition it was received.
  • Returned items that are damaged, incomplete, used, soiled, washed, or have cooking, tobacco or body odours, will not be accepted, refunded or exchanged.


In accordance with Article L 221-23 of the French Consumer Code, the Customer will be held responsible for any Product depreciation resulting from handling, other than what is necessary to establish its nature, features and, where applicable, whether it is operating correctly. Consequently, the Company reserves the right to refuse returns if the Product is not fit for sale (e.g. the Product is incomplete, damaged, worn, soiled or washed).


Each request for refund or exchanged will be inspected and validated. Returns that do not comply with these Terms & Conditions will not be accepted and will be sent back to the Customer. Refunds will be made according to article 9.3.


Special cases:


  • Ready-to-Wear

Clothing items should be returned unworn, undamaged, unused and unwashed, complete with certificates of authenticity and designer labels in place.


  • Bags & Accessories

Items should be returned as received, in their original packaging along with the certificates of authenticity and designer labels intact.


  • Shoes

Shoes must be returned in brand new condition. Please ensure to try them on while standing on a carpeted surface to avoid damaging the sole. The shoebox must be in perfect condition and must not be used as a shipping box under any circumstances. Shoeboxes should not be taped or written on.


  • Lingerie and Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear. Please ensure that adhesive protective slips are not removed.


  • Fine Jewellery

These special pieces should be returned new and unused in their original packaging with plastic protection and all designer labels intact.


  • Luxury watches

Luxury watches must be returned new and unused in their original box with plastic protection on the dial, warranty, presentation box and any other outer packaging. Please also ensure that the watch has not been set to the correct time.


  • Beauty products

Beauty items must be returned in their original, unsealed packaging with the protective plastic film and the lid intact. Items cannot be tried on and must be returned in brand new condition, unopened, unused, undamaged, unsullied, untested. To return a beauty item,?please make sure to return the items in the original packaging; which is resistant to all possible shocks, drops and handling during the delivery of the package. If, however, your package after opening does not allow the return of beauty items in good conditions, we urge you to find an appropriate container or box and to carefully pack the returned items and?ensure maximum protection during transport.


9.2 RETURNS PROCEDURE

The Customer has 30 days to return their order from the date they receive their parcel.


Under these Terms & Conditions, returns are free of charge from the United Kingdom, France, Benelux countries and Germany.


Outside these Terms & Conditions, shipping costs are borne by the Customer.


For returns from other international countries, an amount of €/£12 will be deducted from the customer's refund.


If the condition of the opened package does not allow it to be reused for the return, the Customer must use alternative suitable packaging and carefully wrap the items to ensure they are well protected during transport.


Returns take 5 to 7 business days to reach us from the time of being dropped off at a Post office branch.


1. The return form and label can be downloaded on the Printemps.com site.

  • If you were connected to your Printemps.com account when placing your order, please follow the steps for return in the tab “My purchases and returns / Make a return”.
  • If you placed your order as a guest, please click on the link in that was sent in the email indicating that your parcel was shipped.


2. Package the items carefully in the original packaging and including the printed returns form. For an exchange, the return form must be issued from the customer account.


3. Attach the transport label to the package and drop your parcel off at the post office or a retailer offering postal services. If the transport label is missing, it can be downloaded from your customer account.


NB: To facilitate the tracking of your return and ensure the proper processing, it is necessary to use the Colissimo label provided by Printemps.com when returning your items and to keep the proof of deposit stamped by the post office until the refund is issued or until validation of the exchange if the Customer chooses an exchange. Otherwise, the Company cannot guarantee your refund or exchange.


Frequent Returns


The number of returns per Customer is counted and, in the event of repeated returns contrary to our general Terms & Conditions, we reserve the right to flag or close your Printemps.com account and refuse future orders.


The Customer will be contacted if this applies to their account.


Exchanges


To make an exchange:

1. Identify yourself in the “My account” section.

2. In the "MY ORDERS AND RETURNS" section, click on "Make a return or exchange"

3. Choose the item to exchange and the desired product in exchange. Only an exchange of size or color is possible. In the event that you have received a defective product, you can request the same product in exchange.

4. Select the reason for the return as well as the method of refund in the event that the exchange is not possible (re-credit on the method of payment used or voucher). If the product is not available upon receipt, the refund will be issued on the selected means.

5. Print the voucher, insert it in the return package, and stick the carrier label on the package.

6. Drop off the package at an approved retailer or directly at a post office. For information, a return deposited at a post office takes less time to reach to the Company than a return deposited at a merchant.

7. Upon receipt of the package, the Company will proceed with the exchange within the limits of stocks available at the time of receipt.

If the desired size is available at the same price, the Company recommends that the Customer request a refund for the initial order and renew the order with the desired product without waiting for the return of the item.


9.3 REFUNDS

Refunds are issued as soon as the Company has collected the Product or the Customer has provided proof that the Product has been sent, whichever comes first. It will be processed and/or refunded within 3 to 5 business days. Customers should note that this may take longer if the return requires an additional inspection.


The Customer must send the proof of shipment for the Product by post to the following address: Service Relation Client Printemps.com, 102 rue de Provence, 75009 Paris.


The Company will refund any payments to the Customer relating to the returned Product.


Regarding the initial delivery costs:


  • If all the Products on the order are returned under the right of withdrawal, the Company also refunds the standard delivery costs relating to shipping the order (with the exception of additional costs if the Customer has chosen a delivery option other than the Company's standard delivery, the details of which are outlined in Article 3.3 above).
  • If only part of the order is returned, the initial fixed shipping costs will not be refunded.


refund will be made via the payment method the Customer used to place the order (bank account, PayPal account or purchase voucher), unless the Customer expressly agrees to use a different method. In any case, this refund will not incur any additional charges to the Customer. Please note that if the Customer has a deferred credit facility, the re-credit will also be deferred, in accordance with the practices of the Customer's bank.


If the Customer has paid for their order using two payment methods, one of which being a purchase voucher, the refund will be made on a pro rata basis for each of the payment methods, meaning the Customer will receive part of the refund as a voucher.


In the event of receiving a returns parcel where the contents do not conform to the return request or the items do not meet the conditions for return as previously mentioned, the Company reserves the right to take all necessary steps to recover the items from the Customer.

All Products benefit from a legal guarantee of conformity (Articles L 217-4 et seq. of the French Consumer Code) and a guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) allowing the Customer to be able to return faulty and non-conforming Products at no cost to them. The Customer is therefore invited to contact the Company at the contact details mentioned in article 12.


10.1 LEGAL GUARANTEE OF CONFORMITY


Article L217-3 of the French Consumer Code:

“The seller supplies goods in conformity with the contract as well as with the criteria set out in article L. 217-5. The seller responds to non conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this. In the case of a contract for the sale of goods containing digital elements:

1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for the lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;

2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.

For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.

The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 and following of the frenc Civil Code. The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity. »


Article L 217-4 of the French Consumer Code:

“The good complies with the contract if it complies in particular, the following criteria where applicable,:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic listed in the contract;

2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;

3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;

4° It is updated in accordance with the contract. »


Article L 217-5 of the French Consumer Code:

“I.-In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:

1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;

2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Where

3° That the public declarations could not have influenced the purchase decision.

III.-The consumer may not dispute conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract. »


Article L217-7 of the French Consumer Code:

"The defects of conformity which appear within twenty-four months from the date of receiving the products, including products containing digital elements, are, unless proven otherwise, presumed to exist. at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect invoked.

For second-hand goods, this period is set at twelve months.

When the contract for the sale of goods containing digital elements provides for the continuous supply of digital content or a digital service, the lack of conformity which appears at the time of delivery of the goods is presumed to exist:

1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of the supply;

2° During the period during which the digital content or the digital service is supplied under the contract, when the latter provides for this supply for a period of more than two years. »


Article L217-28 of the French Consumer Code:

"When the consumer asks the guarantor, during the course of the legal guarantee or the commercial guarantee which was granted during the acquisition or repair of a good, a repair covered by this guarantee, any period of immobilization suspends the guarantee which remained to run until the delivery of the repaired property.

This period runs from the consumer's request for intervention or the provision for repair or replacement of the good in question, if this starting point proves to be more favorable to the consumer.

The warranty period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement. »



When acting as a legal guarantee of conformity, the Customer:

- benefits from a period of two years from the delivery of the Product to act against the Company as a seller;

- is entitled to the repair or replacement of the Product, or, failing that, to the reduction of the price, or to the resolution of the contract subject to the conditions provided for by articles L.217-8 and following of the Consumer Code) ;

- is exempted from providing proof of the existence of the lack of conformity of the Product during the 2 years following the delivery of the Product.


The legal guarantee of conformity applies independently of any commercial guarantee granted. It is reminded that the Customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the French Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.



10.2 GUARANTEE AGAINST HIDDEN DEFECTS

Article 1641 of the French Civil Code:

"The seller is liable for hidden defects in the goods sold which render them unfit for their intended use or which impair their use to such an extent that the buyer would not have bought them or would have paid a lower price for them if they had known about them."


Article 1648 paragraph 1 of the French Civil Code:

"The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect."


Within the framework of the hidden defects guarantee, based on the Customer's choice, the Company undertakes to either:


refund the price of the Product if the Customer returns the Product, as well as any delivery and return costs, if replacement is not possible; or

refund the Customer for part of the price if the Customer keeps the Product.


10.3 SPARE PARTS

The availability or non-availability of spare parts essential to the use of a product and, where applicable, their period of availability are determined by the manufacturer of the item or its importer. When this information is not provided by the manufacturer or its importer, the spare parts essential to the use of the goods are deemed to be unavailable.


The Company undertakes to be as open and transparent as possible and to provide the Customer with all necessary information about how their Personal Data (as defined in our Privacy Policy) is collected, used and protected when visiting the Website.


For further information, we encourage you to read our Privacy Policy.

To resolve any issues arising at the time of ordering, or concerning Product deliveries, the Customer can contact our Customer Service directly by using the contact information stated in section "Need help" on the Website.

In accordance with the provisions of Article L.616-1 of the French Consumer Code, the Customer should note that, in the event of a complaint relating to the Website, these Terms & Conditions, or an order issue that could not be resolved through the Company's Customer Service department, and after a prior written request by the Customer which has not been satisfied within a year, the Customer has access to a free mediation service.


As such, the Company adheres to FEVAD (Fédération du e-commerce et de la vente à distance), a specialist e-commerce mediation service (hereafter referred to as the "Mediator"). Contact details are as follows: 60 rue la Boétie, 75008 Paris - www.mediateurfevad.fr.


To find out how to submit a request to the Mediator, the Customer can go to www.mediateurfevad.fr/index.php/espace-consommateur/. To ensure the Customer's case for mediation is valid, the request must include: The Customer's address, telephone number, email address, the customer number and/or order number, the order date, the dispute details, and written proof of the steps taken by the Customer to resolve the dispute amicably with the Company before referring to the Mediator, the solutions proposed by the Company, and the Customer's expectations.


Under the terms of Article L152-2 of French Consumer Code, disputes will not be reviewed by the Consumer Mediator when:


The consumer cannot justify having previously tried to resolve the dispute directly with the professional by written complaint in accordance with the procedures provided for in the contract.

The request is clearly unfounded or abusive.

The dispute has been previously reviewed or is currently under review with another mediator or by a court.

The consumer has submitted their request to the Mediator in excess of a one-year period from the date of their written complaint to the supplier.

The dispute does not fall within its jurisdiction.

The Mediator will inform the consumer if their case has been rejected within a period of three weeks following receipt of their application.


In accordance of the European Regulation no. 524/2013 of the European Parliament and Council of 21 May 2013, the Customer also has the possibility to make an appeal to the online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr/.

These Terms & Conditions are subject to French law. In the absence of reaching an amicable agreement, disputes shall fall within the exclusive jurisdiction of the competent French Courts, notwithstanding plurality of defendants and/or guarantee appeals, including emergency and precautionary proceedings, in summary proceedings or by petition.


APPENDIX: MODEL WITHDRAWAL FORM


(Please complete and return this form only if you wish to withdraw from the contract.)


For the attention of PRINTEMPS.COM, Postal address: Printemps.com Customer Relations Department 102 rue de Provence 75009 Paris AND email address: service-client@printemps.com 


I hereby notify you of my withdrawal from the contract relating to the sale of the goods below (specify the reference and quantity of each product subject to the withdrawal): ……………………… ……….


Ordered on ………………….. and received on …………..:


Name of consumer(s):……………


Address of the consumer(s):……………


Signature of the consumer(s) (only in case of notification of this form on paper):


Date :


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