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Mise à jour du 18/03/2026
Conditions générales d'utilisation et de vente Printemps.com
The Printemps SAS company with share capital of 50 000 000 €, registred office at 102 rue de Provence 75009 PARIS - FRANCE, registered with the Paris Trade and Companies Register under number 503 314 767, VAT FR21503314767 ("the Company") has an e-commerce website, accessible on the following address www.printemps.com ("the Website").
This document sets out the general terms and conditions of use for the Website as well as the general terms and conditions of sale (the "Terms & Conditions") between the Company, and any consumer natural person aged 18 or over, who acts for purposes which are outside the scope of his commercial, industrial, craft, liberal or agricultural activity and acting for his personal needs, wishing to use the Website ("the User") or make a purchase on the Website (" the Customer").
Prior to using the Website, you are advised to read these Terms & Conditions and our Privacy Policy (the "Privacy Policy") that can be found in Article 11 - Privacy Policy hereafter. By using or placing an order on the Website, you are accepting these Terms & Conditions and the Data Protection Policy.
The Company reserves the right to update or revise these Terms & Conditions without prior notice. Any Terms & Conditions applicable to the User or the Customer are those in force at the time of using or placing an order on the Website.
The Company sells ready-to-wear items and accessories, exclusively from well-known brands. These products come directly from producers and authorised resellers ("the Products").
In accordance with article R.541-173 of the French Environmental Code, the unique identifiers (IDU) of PRINTEMPS are as follows :
- REFASHION / Eco TLC : FR218675_11OTBM
- CITEO / ECO EMBALLAGE : FR218675_01FRVU
- CITEO / ECO PAPIER : FR218675_03VKFV
- ECO SYSTEM: FR005623_05MTEN
An account must be created in order to benefit from all private offers, private sales or other commercial transactions reserved for customers of the Website.
Signing up to our Club Printemps loyalty programme also requires creating an account. For further information about the Printemps loyalty programme, visit the following link: https://www.printemps.com/club-printemps
By creating an account, the Customer accepts our Data Protection Policy and states that all information provided is true and accurate.
How do I create an account?
How do I sign in to my account?
I've forgotten my password
If you have forgotten your password:
How do I change my password?
Customers should note that their username and password are personal and confidential and accordingly agree to keep their password secret and not to disclose it to a third party for any reason whatsoever.
2.1 REALIZAR UN PEDIDO
El proceso de pedido incluye los siguientes pasos que el Cliente deberá completar rellenando y revisando la información pertinente:
La adición del/los Producto/s seleccionado/s por el Cliente a su cesta, la cual es accesible en cualquier momento para su revisión o modificación;
Confirmación de la cesta tras haber verificado su contenido;
Acceso del Cliente a su cuenta introduciendo su nombre de usuario y contraseña para confirmar, modificar o completar los datos de dirección requeridos para la entrega (si el Cliente aún no dispone de una cuenta en el Sitio Web, se podrá crear una cuenta de cliente rellenando los datos necesarios durante el proceso. También es posible, si así lo desea, que el Cliente realice un pedido como invitado sin crear una cuenta);
Selección de la opción de entrega;
Selección del método de pago y aceptación expresa de los Términos y Condiciones del Sitio Web;
Redirección del Cliente al sitio web de pago seguro en línea para validar el pago.
El pedido del Cliente se confirma entonces validando los datos de su cuenta bancaria, es decir, el número de tarjeta bancaria, la fecha de caducidad y el código CVC.
2.2 CONFIRMACIÓN DEL PEDIDO
El Cliente recibirá un correo electrónico de confirmación del pedido, que resumirá los detalles de los artículos pedidos.
Los pedidos solo se procesarán una vez que el pago haya sido aceptado. La Empresa se reserva el derecho de cancelar o rechazar cualquier pedido de un Cliente si se sospecha de fraude o, en caso de litigio relacionado con el pago de un pedido anterior realizado en el Sitio Web.
A este respecto, los Clientes deben tener en cuenta que, para evitar el robo de identidad, la Empresa podrá solicitar documentos justificativos para verificar que el Cliente es efectivamente la persona que ha realizado el pedido.
2.3 CARACTERÍSTICAS DEL PRODUCTO
De conformidad con el Artículo L.111-1 del Código de Consumo francés, antes de realizar un pedido, el Cliente podrá consultar las principales características de los Productos que desee adquirir, presentadas en cada página de producto del Sitio Web.
2.4 PRECIOS
Los precios mostrados en el Sitio Web se expresan en euros y en libras. Estos precios incluyen el IVA aplicable el día de la realización del pedido pero no incluyen los gastos de envío a cargo del Cliente.
Las tarifas de las diferentes opciones de entrega se pueden consultar visitando la sección Entrega y devoluciones de nuestro sitio web.
La Empresa se reserva el derecho de modificar los precios en cualquier momento. Sin embargo, dichas modificaciones no afectarán a un pedido ya confirmado.
2.5 DISPONIBILIDAD DEL PRODUCTO
El pedido implica la aceptación de los precios y la descripción de los Productos disponibles para la venta. La Empresa se compromete a honrar los pedidos de Productos hasta agotar existencias.
En caso de no disponibilidad de uno o más Productos después de haber realizado el pedido, la Empresa informará al Cliente por correo electrónico cuando el Producto vuelva a estar disponible o, si ya no está disponible, cuándo sea aplicable. En caso de indisponibilidad de los Productos o de cancelación de la compra por parte del Cliente, el pedido del producto se cancelará automáticamente y el importe se reembolsará a través del método de pago utilizado para realizar el pedido.
2.6 CAMBIO DE UN PEDIDO
Una vez realizado el pedido, su contenido ya no se puede modificar. No obstante, puede modificar la dirección de entrega o cancelar su pedido si aún no se ha procesado, poniéndose en contacto con nuestro Servicio de Atención al Cliente.
Si se acepta su cancelación, no se le cobrará nada.
3.1 ORDER DISPATCH
Orders placed before 2:00 p.m.:
Orders confirmed before 2:00 p.m., Monday to Friday, are dispatched the same day (excluding public holidays).
Orders placed after 2:00 p.m.:
These orders are processed in priority the next business day. Orders placed from 2:00 p.m. Friday through to Sunday evening will be dispatched on Monday evening.
An email is sent to the Customer when their order is dispatched from our logistics warehouse. This email summarises the delivery method as well as providing the order tracking number.
To view the details and track an order, the Customer can visit the "My current orders" section in their account.
3.2 DELIVERY LOCATION
Products are shipped to the delivery address supplied by the Customer when placing their order.
Customers should note that the Company cannot be held liable for any order that cannot be delivered due to incorrect delivery information entered by the Customer.
The Company provides order delivery throughout mainland France, the European Union and the United Kingdom.
3.3 DELIVERY LEAD TIMES
Except in cases of force majeure and excluding certain peak periods, such as sales periods, and subject to order confirmation and payment by the Customer:
The Company guarantees to inform the Customer by email of the progress of their order.
In addition, to track the parcel, the Customer can sign in to their account and go to "My account", then click on the "My orders" section. Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.
3.4 DELIVERY OPTIONS
The Company offers Customers the following delivery options and prices.
Mainland France and Corsica
* This service is not available at Printemps Caen, Printemps Brest, Printemps Tours
This delivery service enables to Customers to choose dispatched orders to one of the Printemps stores offering this service (see list below). Once the order arrives at the Click & Collect point, an email containing a collection code will be sent to the Customer. To collect the order, the Customer needs to present this code at the Click & Collect point along with a proof of identity. The order is available for collection at the chosen Printemps store Click & Collect point for a period of 14 days.
Orders can be collected at the "Click and Collect" desk during opening times at selected stores.
For further information on Printemps store opening times, please visit here.
Colissimo delivery via La Poste delivers within 48 to 72 hours throughout mainland France and Corsica. Deliveries are made by La Poste, Monday to Saturday, from 8:00 a.m. to 7:00 p.m..
All orders placed before 2:00 p.m. Monday to Friday are dispatched the same day.
Orders are processed the morning of the next business day. Orders placed between 2:00 p.m. on Friday and 2.00 p.m. on Monday are dispatched Monday evening.
Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure the delivery address details are entered correctly.
An email will be sent to the Customer when their parcel is dispatched from the warehouse. This email confirms the delivery option chosen and provides a tracking number. Orders can be viewed and tracked in the "Track my orders" section of the account.
This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday throughout mainland France. Deliveries are made by Chronopost from 7:00 a.m. to 1:00 p.m. Monday to Friday.
All orders placed before 2:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).
All orders placed after 2:00 p.m. are dispatched on the next business day and delivered within the following 24 hours.
As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by email when it was dispatched, or via the order tracking link from your Printemps.com account.
Free delivery from 200 euros in purchases.
Standard delivery at Shop2Shop parcel pickup point by Chronopost offers delivery within 48 hours at partner pickup points.
The parcel will remain at the pickup point for 7 calendar days, before being sent back on the 8th day.
From Monday through Friday, all orders placed before 1pm will be expedited the same day.
Orders are processed in the morning of the following business day. Orders placed between 1pm Friday and 1pm Monday will be expedited Monday evening.
United Kingdom
Free delivery from £300 in purchases.
The delivery time is 3 to 4 business days on average.
Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.
We will send you an e-mail when your order is dispatched from our warehouse to confirm your tracking number. You can also view and track your order in the My Current Orders section of your account.
There will be no additional duties costs on your orders and returns.
European Union
Standard delivery for the following countries:
Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands and Portugal.
The delivery time is 2 to 3 days on average.
The Predict service from Chronopost offers a wide choice of delivery options including:
- Rescheduling your delivery date;
- Delivery to a nearby sales point;
- Delivery to a nominated neighbour; and
- Delivery to a "safe place".
Free delivery from 300 euros in purchases.
Standard delivery at Shop2Shop parcel pickup point by Chronopost is available for the following countries: Austria, Belgium, Spain Ireland, Italy, Luxembourg, the Netherlands, Portugal.
Delivery times on average are 2 - 3 days.
The price varies based on destination:
French Overseas Territories and Departments and worldwide
Creating an account on our partner's website, ColisExpat, at www.colisexpat.com enables us to allocate a French address to the Customer from which their order will be re-dispatched to a country of the Customer's choice. ColisExpat is responsible for sending the parcel from this address, regardless of the country of destination.
3.5 GENERAL PROVISIONS RELATING TO PRODUCT DELIVERIES
Any parcels with apparent anomalies (such as damaged products, missing products in relation to the order confirmation, damaged or open packaging, faulty products etc.) at the time of delivery or collection by the Customer, must be reported to Customer Service via the contact form, within the 3 days following the delivery or time of collection.
The Customer should return the Product concerned by following the Product returns procedure described in Article 9.1.
If the discrepancy is confirmed by the Company, on receipt of the parcel in our warehouse, the Customer will receive an email indicating whether the Product can be exchanged or refunded.
Where applicable, the Product refund, delivery costs and costs incurred for returning the parcel will be paid within 14 days of the date the Company confirms that the Customer is entitled to the refund in compliance with the Guarantees described in Article 10.
4.1 MÉTODOS DE PAGO DISPONIBLES
Los clientes pueden pagar sus pedidos utilizando los siguientes métodos:
La información de pago de la tarjeta bancaria del cliente (Nota: Número de tarjeta, fecha de caducidad y código CVC que aparece en la parte posterior de la tarjeta) será encriptada por el proveedor de servicios, que transmite estos detalles de pago al banco con total confidencialidad, asegurando que no pueda ser accedida por terceros.
El cliente tiene la opción, si así lo desea, de guardar sus datos bancarios en su cuenta, que permanecerán encriptados y no accesibles.
Cada vez que se utilice una de las tarjetas guardadas, se requerirá al cliente que vuelva a ingresar la contraseña de su cuenta y proporcione el código CVC. La tarjeta guardada solo se ofrecerá si el cliente utiliza la misma dirección de entrega para todos los pedidos posteriores. El cliente tiene la opción de eliminar tarjetas bancarias guardadas de la sección "Mis tarjetas guardadas" en su cuenta o agregar otras tarjetas bancarias en la página de pago al realizar una compra.
Al hacer clic en "Autorizar pago", el cliente confirma que la tarjeta bancaria le pertenece o que es el titular legítimo de la tarjeta de regalo o del vale de compra.
4.2 PREVENCIÓN Y GESTIÓN DE IMPAGOS
Para prevenir facturas impagadas, la empresa ha establecido un sistema que puede llevar a que se le pida al cliente que proporcione más información al realizar un pago. Alternativamente, un pedido puede ser puesto en espera.
4.3 RECIBOS ELECTRÓNICOS
Un recibo electrónico estará disponible en el sitio web en la sección "Mi cuenta" y luego al hacer clic en "Mi historial de compras". Esto es aceptado por el cliente.
5.1 COMPRA DE UNA TARJETA REGALO DIGITAL
El Cliente puede comprar una o varias tarjetas regalo digitales en el Sitio Web, que solo podrán utilizarse en www.printemps.com. Las tarjetas regalo digitales compradas en el Sitio Web no son válidas para su uso en las tiendas Printemps.
Las compras de tarjetas regalo digitales no son elegibles para ningún código promocional. El valor mínimo de una tarjeta regalo digital es de 10 €/£ y el máximo de 1000 €/£.
¿Cómo compro una tarjeta regalo digital?
1. Diríjase a https://cartescadeaux.printemps.com/
2. Seleccione un diseño de tarjeta regalo digital
3. Elija cómo desea que se envíe. Tiene dos opciones:
Enviar la tarjeta regalo digital al destinatario por correo electrónico
Enviar la tarjeta en formato PDF imprimible a su dirección de correo electrónico
4. Puede personalizar su tarjeta regalo digital rellenando los campos "Introduzca el importe de su elección", "De", "Para", "Evento" y "Introduzca su mensaje".
5. Haga clic en "Añadir a la cesta"
6. A continuación, realice su pedido
Al crear una tarjeta regalo digital, el Cliente debe introducir la dirección de correo electrónico de la persona que la recibirá ("El Destinatario"). Esta dirección de correo electrónico no podrá modificarse posteriormente.
En caso de que se cometa un error al introducir la dirección del destinatario de la tarjeta regalo digital, el Cliente puede solicitar la cancelación de su pedido. El importe correspondiente a la tarjeta regalo digital cancelada se reembolsará íntegramente a través del método de pago utilizado originalmente para realizar el pedido. No se aceptará ninguna solicitud de cancelación si la tarjeta regalo digital ha sido utilizada por su destinatario.
La Empresa no se hace responsable en caso de error en la dirección de correo electrónico del destinatario de una tarjeta regalo digital. Las tarjetas regalo digitales tienen una validez de un año a partir de la fecha de compra. No podrán canjearse por dinero en efectivo.
Si la tarjeta regalo digital no se utiliza en el plazo de 1 año a partir de la fecha de compra, el importe correspondiente se considerará definitivamente adquirido por la Empresa.
5.2 PAGO CON TARJETA REGALO DIGITAL
El Destinatario de la tarjeta regalo digital recibirá su tarjeta regalo en forma de código por correo electrónico o como tarjeta regalo impresa (en formato PDF imprimible).
Uso de una tarjeta regalo digital en www.printemps.com:
1. Para poder utilizar su tarjeta regalo digital, necesita crear una cuenta.
2. Realice su compra en el sitio web www.printemps.com. Confirme su cesta.
3. Para utilizar su tarjeta regalo digital, introduzca su código en la página de pago.
Las tarjetas regalo digitales pueden utilizarse una o varias veces en el Sitio Web. Tienen una validez de 1 año.
Si el valor de la tarjeta regalo digital es superior al valor de la cesta, la diferencia permanecerá disponible en la tarjeta regalo digital, que se le ofrecerá al realizar su próximo pedido en la página "Mi pago seguro" y en la página "Mi tarjeta regalo digital" de su cuenta. Alternativamente, puede completar su pago con otro método de pago o tarjeta regalo digital.
Si el Cliente devuelve un artículo pagado con una tarjeta regalo digital, el reembolso se efectuará en forma de un vale de compra válido durante 6 meses a partir de la fecha de emisión.
La tarjeta regalo y el vale de compra son dos formas de pago acumulables.
La Empresa mantiene la propiedad de los Productos hasta que el pedido haya sido pagado en su totalidad, es decir, cuando la Empresa haya recibido el precio completo y los costos asociados. Estas disposiciones no obstaculizan la transferencia de Productos al Cliente, desde su recepción, riesgos, pérdida y deterioro de los Productos, comprados además de los daños que puedan causar.
Todo el texto, comentarios, fotos, marcas, ilustraciones e imágenes reproducidas en el Sitio Web están protegidos por la ley de derechos de autor y propiedad intelectual. Estos elementos son, y siguen siendo, propiedad exclusiva de la Empresa o del titular de los derechos de propiedad intelectual correspondientes.
Cualquier reproducción total o parcial del Sitio Web o de cualquiera de sus elementos, en cualquier medio o por cualquier motivo, está estrictamente prohibida.
8.1 PLAZO DE DESISTIMIENTO
De conformidad con el artículo L 221-18 del Código de Consumo francés, el Cliente dispone de un plazo de catorce (14) días naturales a partir de la recepción de su pedido para ejercer su derecho de desistimiento, sin tener que justificar su decisión.
En caso de entregas múltiples de un mismo pedido, el plazo de desistimiento expirará catorce (14) días naturales después de la fecha en que el Cliente tome posesión física del último Producto.
Si el último día es sábado, domingo o festivo, el plazo se extenderá hasta el siguiente día hábil.
8.2 EJERCICIO DEL DERECHO DE DESISTIMIENTO
Para ejercer su derecho de desistimiento, el Cliente deberá notificar a la Empresa su decisión de desistir, utilizando el formulario descargable AQUÍ adjunto o enviando una declaración clara y escrita a Printemps.com Service Clients, 110 bis avenue du Général Leclerc 93500 Pantin, o por correo electrónico a [email protected].
Tras haber notificado a la Empresa su decisión de desistir, el Cliente deberá devolver el Producto sin demora indebida y en un plazo máximo de 30 días naturales, a la siguiente dirección:
Printemps Logistique
Centre de distribution Printemps
ZA du Champ de l'Alouette
77610 La Houssaye en Brie
El procedimiento de devolución de los Productos se describe en los apartados 9.1 y 9.2 siguientes.
Para más información sobre los costes y condiciones de las devoluciones, visite la página de Envíos y Devoluciones.
No se aplicará el derecho de desistimiento a:
9.1 OPTIONS FOR RETURNING PRODUCTS
In order to be accepted, returns must meet the Terms & Conditions below:
In accordance with Article L 221-23 of the French Consumer Code, the Customer will be held responsible for any Product depreciation resulting from handling, other than what is necessary to establish its nature, features and, where applicable, whether it is operating correctly. Consequently, the Company reserves the right to refuse returns if the Product is not fit for sale (e.g. the Product is incomplete, damaged, worn, soiled or washed).
Each request for refund or exchanged will be inspected and validated. Returns that do not comply with these Terms & Conditions will not be accepted and will be sent back to the Customer. Refunds will be made according to article 9.3.
Special cases:
Clothing items should be returned unworn, undamaged, unused and unwashed, complete with certificates of authenticity and designer labels in place.
Items should be returned as received, in their original packaging along with the certificates of authenticity and designer labels intact.
Shoes must be returned in brand new condition. Please ensure to try them on while standing on a carpeted surface to avoid damaging the sole. The shoebox must be in perfect condition and must not be used as a shipping box under any circumstances. Shoeboxes should not be taped or written on.
Briefs, swimsuits and bikini bottoms should be tried on over underwear. Please ensure that adhesive protective slips are not removed.
These special pieces should be returned new and unused in their original packaging with plastic protection and all designer labels intact.
Luxury watches must be returned new and unused in their original box with plastic protection on the dial, warranty, presentation box and any other outer packaging. Please also ensure that the watch has not been set to the correct time.
Beauty items must be returned in their original, unsealed packaging with the protective plastic film and the lid intact. Items cannot be tried on and must be returned in brand new condition, unopened, unused, undamaged, unsullied, untested. To return a beauty item,?please make sure to return the items in the original packaging; which is resistant to all possible shocks, drops and handling during the delivery of the package. If, however, your package after opening does not allow the return of beauty items in good conditions, we urge you to find an appropriate container or box and to carefully pack the returned items and?ensure maximum protection during transport.
9.2 RETURNS PROCEDURE
The Customer has 30 days to return their order from the date they receive their parcel.
Under these Terms & Conditions, returns are free of charge from France (depending on the return option).
For returns from other international countries, an amount will be deducted from the customer's refund.
1. The return form and label can be downloaded on the Printemps.com site.
2. Follow the return procedure and print the return form and label.
3. Package the items carefully in the original packaging if not too damaged.
4. Include the return form to the package and attach the transport label on the parcel.
5. Drop your parcel off at the post office, a Chrono Shop 2 Shop relay or at a Printemps store.
If the condition of the opened package does not allow it to be reused for the return, the Customer must use alternative suitable packaging and carefully wrap the items to ensure they are well protected during transport.
NB: To facilitate the tracking of your return and ensure the proper processing, it is necessary to use the Colissimo label provided by Printemps.com when returning your items and to keep the proof of deposit stamped by the post office until the refund is issued or until validation of the exchange if the Customer chooses an exchange. Otherwise, the Company cannot guarantee your refund or exchange.
Frequent Returns
The number of returns per Customer is counted and, in the event of repeated returns contrary to our general Terms & Conditions, we reserve the right to flag or close your Printemps.com account and refuse future orders.
The Customer will be contacted if this applies to their account.
Exchanges
(excluding United Kingdom)
To make an exchange:
1. Identify yourself in the “My account” section.
2. In the "MY ORDERS AND RETURNS" section, click on "Make a return or exchange"
3. Choose the item to exchange and the desired product in exchange. Only an exchange of size or color is possible. In the event that you have received a defective product, you can request the same product in exchange.
4. Select the reason for the return as well as the method of refund in the event that the exchange is not possible (re-credit on the method of payment used or voucher). If the product is not available upon receipt, the refund will be issued on the selected means.
5. Print the voucher, insert it in the return package, and stick the carrier label on the package.
6. Drop off the package at an approved retailer or directly at a post office. For information, a return deposited at a post office takes less time to reach to the Company than a return deposited at a merchant.
7. Upon receipt of the package, the Company will proceed with the exchange within the limits of stocks available at the time of receipt.
If the desired size is available at the same price, the Company recommends that the Customer request a refund for the initial order and renew the order with the desired product without waiting for the return of the item.
9.3 REFUNDS
Refunds are issued as soon as the Company has collected the Product or the Customer has provided proof that the Product has been sent, whichever comes first. It will be processed and/or refunded within 3 to 5 business days. Customers should note that this may take longer if the return requires an additional inspection.
The Customer must send the proof of shipment for the Product by post to the following address: Service Relation Client Printemps.com, 102 rue de Provence, 75009 Paris.
The Company will refund any payments to the Customer relating to the returned Product.
Regarding the initial delivery costs:
refund will be made via the payment method the Customer used to place the order (bank account, PayPal account or purchase voucher), unless the Customer expressly agrees to use a different method. In any case, this refund will not incur any additional charges to the Customer. Please note that if the Customer has a deferred credit facility, the re-credit will also be deferred, in accordance with the practices of the Customer's bank.
If the Customer has paid for their order using two payment methods, one of which being a purchase voucher, the refund will be made on a pro rata basis for each of the payment methods, meaning the Customer will receive part of the refund as a voucher.
In the event of receiving a returns parcel where the contents do not conform to the return request or the items do not meet the conditions for return as previously mentioned, the Company reserves the right to take all necessary steps to recover the items from the Customer.
All Products benefit from a legal guarantee of conformity (Articles L 217-4 et seq. of the French Consumer Code) and a guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) allowing the Customer to be able to return faulty and non-conforming Products at no cost to them. The Customer is therefore invited to contact the Company at the contact details mentioned in article 12.
10.1 LEGAL GUARANTEE OF CONFORMITY
Article L217-3 of the French Consumer Code:
“The seller supplies goods in conformity with the contract as well as with the criteria set out in article L. 217-5. The seller responds to non conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this. In the case of a contract for the sale of goods containing digital elements:
1° When the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for the lack of conformity of this digital content or this digital service which appears within a period of two years from the delivery of the goods;
2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service which appears during the period during which it is provided under the contract.
For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.
The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to Articles 2224 and following of the frenc Civil Code. The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity. »
Article L 217-4 of the French Consumer Code:
“The good complies with the contract if it complies in particular, the following criteria where applicable,:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic listed in the contract;
2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;
3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L 217-5 of the French Consumer Code:
“I.-In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:
1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them;
2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Where
3° That the public declarations could not have influenced the purchase decision.
III.-The consumer may not dispute conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract. »
Article L217-7 of the French Consumer Code:
"The defects of conformity which appear within twenty-four months from the date of receiving the products, including products containing digital elements, are, unless proven otherwise, presumed to exist. at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect invoked.
For second-hand goods, this period is set at twelve months.
When the contract for the sale of goods containing digital elements provides for the continuous supply of digital content or a digital service, the lack of conformity which appears at the time of delivery of the goods is presumed to exist:
1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of the supply;
2° During the period during which the digital content or the digital service is supplied under the contract, when the latter provides for this supply for a period of more than two years. »
Article L217-28 of the French Consumer Code:
"When the consumer asks the guarantor, during the course of the legal guarantee or the commercial guarantee which was granted during the acquisition or repair of a good, a repair covered by this guarantee, any period of immobilization suspends the guarantee which remained to run until the delivery of the repaired property.
This period runs from the consumer's request for intervention or the provision for repair or replacement of the good in question, if this starting point proves to be more favorable to the consumer.
The warranty period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement. »
When acting as a legal guarantee of conformity, the Customer:
- benefits from a period of two years from the delivery of the Product to act against the Company as a seller;
- is entitled to the repair or replacement of the Product, or, failing that, to the reduction of the price, or to the resolution of the contract subject to the conditions provided for by articles L.217-8 and following of the Consumer Code) ;
- is exempted from providing proof of the existence of the lack of conformity of the Product during the 2 years following the delivery of the Product.
The legal guarantee of conformity applies independently of any commercial guarantee granted. It is reminded that the Customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the French Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
Products :
The consumer has a period of two years from the delivery of the goods to enforce the legal warranty of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the sales contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee shall apply to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives to the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.
If the goods are repaired, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods , if:
1° The professional refuses to repair or replace the good;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replaced goods ;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price or to the rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. The consumer is then not obliged to request the repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period of immobilisation of the good for the purpose of repair or replacement shall suspend the guarantee which was due until delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund for the return of the goods.
Digital content/service:
The consumer has a period of two years from the date of supply of the digital content or digital service to enforce the legal warranty of conformity if a lack of conformity appears.
For a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
“The legal guarantee of conformity entails an obligation to provide all the updates necessary to maintain the conformity of the digital content or service.
“The legal guarantee of conformity entitles the consumer to have the digital content or service brought into conformity without unduedelay following his request, at no cost and without major inconvenience for him.
“The consumer may obtain a price reduction by keeping the digital content or service or he may terminate the contract by obtaining a full refund in return for renouncing the digital content or service, if:
“1° The professional refuses to bring the digital content or service into conformity;
“2° The compliance of the digital content or service is unjustifiably delayed;
“3° The digital content or service cannot be brought into conformity without costs being imposed on the consumer;
“4° Bringing the digital content or service into conformity causes a major inconvenience to the consumer;
“5° The non-compliance of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.
“The consumer is also entitled to a reduction in price or rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in price or rescission of the contract. In such cases, the consumer shall not be obliged to request that the digital content or service be brought into conformity beforehand.
“In cases where the lack of conformity is minor, the consumer is only entitled to the cancellation of the contract if the contract does not provide for the payment of a price.
“Any period of unavailability of the digital content or service for the purpose of bringing it back into conformity shall suspend the guarantee that remained until the digital content or service was provided in conformity again.
“The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
"The professional who hinders the implementation of the legal guarantee in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).
“The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is retained or to a full refund in return for the waiver of the digital content or service.
10.2 GUARANTEE AGAINST HIDDEN DEFECTS
Article 1641 of the French Civil Code:
"The seller is liable for hidden defects in the goods sold which render them unfit for their intended use or which impair their use to such an extent that the buyer would not have bought them or would have paid a lower price for them if they had known about them."
Article 1648 paragraph 1 of the French Civil Code:
"The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect."
Within the framework of the hidden defects guarantee, based on the Customer's choice, the Company undertakes to either:
refund the price of the Product if the Customer returns the Product, as well as any delivery and return costs, if replacement is not possible; or refund the Customer for part of the price if the Customer keeps the Product.
10.3 SPARE PARTS
The availability or non-availability of spare parts essential to the use of a product and, where applicable, their period of availability are determined by the manufacturer of the item or its importer. When this information is not provided by the manufacturer or its importer, the spare parts essential to the use of the goods are deemed to be unavailable.
La empresa se compromete a ser lo más abierta y transparente posible y a proporcionar al cliente toda la información necesaria sobre cómo se recopilan, utilizan y protegen sus datos personales (según se define en nuestra Política de Privacidad) al visitar el sitio web.
Para más información, le animamos a leer nuestra Política de Privacidad.
Para resolver cualquier problema que surja en el momento de realizar el pedido, o relacionado con las entregas de productos, el Cliente puede contactar directamente con nuestro Servicio de Atención al Cliente utilizando la información de contacto indicada en la sección "Necesitas ayuda" en el sitio web.
De acuerdo con las disposiciones del Artículo L.616-1 del Código del Consumidor francés, el Cliente debe tener en cuenta que, en caso de una queja relacionada con el Sitio Web, estos Términos y Condiciones, o un problema con un pedido que no se haya podido resolver a través del departamento de Atención al Cliente de la Empresa, y tras una solicitud escrita previa del Cliente que no haya sido satisfecha en un año, el Cliente tiene acceso a un servicio de mediación gratuito.
Por lo tanto, la Empresa se adhiere a FEVAD (Fédération du e-commerce et de la vente à distance), un servicio de mediación especializado en comercio electrónico (en adelante denominado el "Mediador"). Los datos de contacto son los siguientes: 60 rue la Boétie, 75008 París - www.mediateurfevad.fr.
Para saber cómo presentar una solicitud al Mediador, el Cliente puede ir a www.mediateurfevad.fr/index.php/espace-consommateur/. Para asegurar que el caso del Cliente para mediación sea válido, la solicitud debe incluir: La dirección del Cliente, número de teléfono, dirección de correo electrónico, el número de cliente y/o número de pedido, la fecha del pedido, los detalles de la disputa, y prueba escrita de los pasos tomados por el Cliente para resolver la disputa de manera amistosa con la Empresa antes de referirse al Mediador, las soluciones propuestas por la Empresa, y las expectativas del Cliente.
De acuerdo con los términos del Artículo L152-2 del Código del Consumidor francés, las disputas no serán revisadas por el Mediador del Consumidor cuando:
El consumidor no puede justificar haber intentado previamente resolver la disputa directamente con el profesional mediante una queja escrita de acuerdo con los procedimientos previstos en el contrato.
La solicitud es claramente infundada o abusiva.
La disputa ha sido revisada previamente o está actualmente bajo revisión con otro mediador o por un tribunal.
El consumidor ha presentado su solicitud al Mediador más de un año después de la fecha de su queja escrita al proveedor.
La disputa no está dentro de su jurisdicción.
El Mediador informará al consumidor si su caso ha sido rechazado dentro de un período de tres semanas tras la recepción de su solicitud.
De acuerdo con el Reglamento Europeo no. 524/2013 del Parlamento Europeo y del Consejo de 21 de mayo de 2013, el Cliente también tiene la posibilidad de apelar a la plataforma de resolución de disputas en línea en la siguiente dirección: https://ec.europa.eu/consumers/odr/.
Estos Términos y Condiciones están sujetos a la ley francesa. En ausencia de un acuerdo amistoso, las disputas estarán bajo la jurisdicción exclusiva de los tribunales franceses competentes, sin perjuicio de la pluralidad de demandados y/o apelaciones de garantía, incluidos los procedimientos de emergencia y cautelares, en procedimientos sumarios o por petición.
El cumplimiento por parte de PRINTEMPS de todas o parte de sus obligaciones, en particular el envío, se suspenderá en caso de un evento fortuito o fuerza mayor que impida o retrase su cumplimiento.
Se consideran como casos de fuerza mayor aquellos definidos por el artículo 1218 del Código Civil francés y por la jurisprudencia.
PRINTEMPS informará a los Clientes sobre la ocurrencia de un evento fortuito o fuerza mayor dentro de los siete (7) días siguientes a su ocurrencia. En caso de que esta suspensión continúe más allá de un plazo de quince (15) días, el Cliente tendrá la posibilidad de cancelar el pedido en curso, y el precio pagado será reembolsado.
Los productos ofrecidos en el sitio web se presentan a través de una barra de búsqueda temática utilizando palabras clave.
El usuario también puede acceder a los productos visitando las diversas secciones ofrecidas (ropa, zapatos, etc.).
La clasificación de los productos depende de la navegación del usuario y puede variar de un usuario a otro.
Por defecto, los productos ofrecidos en el sitio web se clasifican según la combinación de los siguientes criterios: stock disponible, fecha de publicación y cantidades vendidas.
Los productos ofrecidos en el sitio web se pueden ordenar según varios criterios haciendo clic en “ordenar por”:
-recomendado: los productos se clasifican según la navegación y el historial de compras del cliente en caso de que este haya aceptado la política de cookies o, en su defecto, los productos se clasifican por la combinación de los siguientes criterios: stock disponible, fecha de publicación y cantidades vendidas.
-novedades: los nuevos productos se destacan primero.
-precio bajo a alto: los productos se clasifican desde el precio más bajo hasta el más alto;
-precio alto a bajo: los productos se clasifican desde el precio más alto hasta el más bajo.
-descuentos: los porcentajes de descuento más altos aparecen primero.
(Por favor, complete y devuelva este formulario solo si desea retirarse del contrato.)
Para la atención de PRINTEMPS.COM, Dirección postal: Departamento de Relaciones con el Cliente de Printemps.com 102 rue de Provence 75009 París Y dirección de correo electrónico: [email protected]
Por la presente, le notifico mi retirada del contrato relacionado con la venta de los bienes a continuación (especifique la referencia y cantidad de cada producto sujeto a la retirada): ........................... ..........
Pedido el ....................... y recibido el ..............:
Nombre del consumidor(es):...............
Dirección del consumidor(es):...............
Firma del consumidor(es) (solo en caso de notificación de este formulario en papel):
Fecha :
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