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DELIVERY, RETURNS AND EXCHANGES

Delivery

In France

Free delivery on orders over 200€.


Colissimo delivery via La Poste delivers within 48 to 72 hours throughout mainland France. Deliveries are made by La Poste, Monday to Saturday, from 8:00 a.m. to 7:00 p.m.


All orders placed prior to 1:00 p.m., Monday to Friday, are dispatched the same day.

Orders are processed the morning of the next working day. Orders placed between 1:00 p.m. on Friday and 1.00 p.m. on Monday are dispatched Monday evening.


Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.


We will send you an e-mail when your order is dispatched from our warehouse. This e-mail confirms the delivery method chosen and provides you with a tracking number. You can also view and track your order in the My Current Orders section of your account.

Free delivery on orders over 200€.


This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday, throughout mainland France. Deliveries are made by Chronopost, Monday to Friday, from 7:00 a.m. to 1:00 p.m.


All orders placed before 1:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).


All orders placed after 1:00 p.m. are dispatched on the next working day and delivered within the following 24 hours.


As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by e-mail when it was dispatched, or via the order tracking link in your Printemps.com account.

In Germany

Free delivery on orders over 200€.


The Standard Chronopost delivery offers delivery within 48 to 72 hours in Germany.


Deliveries are made Monday to Friday, from 8:00 a.m. to 7:00 p.m.


All orders placed prior to 1:00 p.m. are dispatched the same day.

Orders are processed the morning of the next working day. Orders placed between 1:00 p.m. on Friday and 1.00 p.m. on Monday are dispatched Monday evening.


Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.


We will send you an e-mail when your order is dispatched from our warehouse. This e-mail confirms the delivery method chosen and provides you with a tracking number. You can also view and track your order in the My Current Orders section of your account.

This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday in Germany.

Deliveries are made by Chronopost, Monday to Friday, from 7:00 a.m. to 1:00 p.m.


All orders placed before 2:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).


All orders placed after 2:00 p.m. are dispatched on the next working day and delivered within the following 24 hours.


As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by e-mail when it was dispatched, or via the order tracking link in your Printemps.com account.

IN THE UNITED KINGDOM

Free delivery on orders over £200.


The delivery time is 4 to 5 business days. Parcels are delivered to the delivery address shown on your order confirmation. It is therefore important to ensure your address is entered correctly.


We will send you an e-mail when your order is dispatched from our warehouse to confirm your tracking number. You can also view and track your order in the "My orders" section of your account.


There will be no additional duties costs on your orders and returns.

INTERNATIONAL


Countries: Austria, Belgium, Spain, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Slovakia, and Slovenia.


Free delivery on orders over 200?.


The Standard Chronopost delivery offers delivery within 48 to 72 hours in Austria, Belgium, Spain, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Slovakia, and Slovenia.


Deliveries are made Monday to Friday, from 8:00 a.m. to 7:00 p.m.


All orders placed prior to 1:00 p.m., Monday to Friday, are dispatched the same day.

Orders are processed the morning of the next working day.?Orders placed between 1:00 p.m. on Friday and 1.00 p.m. on Monday are dispatched Monday evening. .


Parcels are delivered to the delivery address shown on your order confirmation.?It is therefore important to ensure your address is entered correctly. 


We will send you an e-mail when your order is dispatched from our warehouse. This e-mail confirms the delivery method chosen and provides you with a tracking number. You can also view and track your order in the My Current Orders section of your account.

Free delivery on orders over 200?.


This "express" dispatch service offers delivery within 24 to 48 hours (excluding weekends) from Monday to Saturday, in Austria, Belgium, Spain, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Slovakia, and Slovenia.

Deliveries are made by Chronopost, Monday to Friday, from 7:00 a.m. to 1:00 p.m.


All orders placed before 1:00 p.m. are delivered the next day before 1:00 p.m. (within 24 hours).


All orders placed after 1:00 p.m. are dispatched on the next working day and delivered within the following 24 hours.


As soon as your parcel is collected by Chronopost, you can track it on www.chronopost.fr/en using the parcel number you received by e-mail when it was dispatched, or via the order tracking link in your Printemps.com account.

Returns

You can enjoy free returns within 30 days upon receipt of your order (only applicable for orders from France, The United Kingdom, Germany, Belgium, Luxembourg and The Netherlands).


After you drop off your parcel at a Post office branch, returns should take 5 to 7 business days.


Once we have received your item(s), the refund will be processed within 3 to 5 business days.

Download and print your return form and shipping label:

  • If you were connected to your Printemps.com account during your purchase, please connect to your account and complete the steps for return in the “My purchases and returns / Make a return” tab in order to download the return form and label.
  • If you placed your order as a guest, please click on the link in the email letting you know that your parcel shipped to download the return form and label.


Carefully wrap your article(s) so it/they is/are well protected during transport. If the state of the original box does is not suitable for use for the return, please use other appropriate packaging.


You must include the return form.


Adhere the shipping label to the parcel.


Drop off the parcel in a post office or a Click & Collect counter at the Printemps store of your choosing. Think about your carbon footprint. Click & Collect is a small step for you but a big step for the planet.

Ready-to-Wear

Clothing items should be returned unworn, undamaged, unused and unwashed, complete with certificates of authenticity and designer labels in place.


Bags and Accessories

Items must be returned as received, in their original packaging, complete with certificates of authenticity and designer labels in place.


Shoes

Shoes must be returned in brand new condition. Please ensure to try them on while standing on a carpeted surface to avoid damaging the sole. The shoe box must be in perfect condition and must not be used as a shipping box under any circumstances. Shoe boxes should not be taped or written on.


Shoe packaging must be in perfect condition and must not, under any circumstances, be used as packaging for shipping your return. Shoe boxes should not be taped or written on.


Lingerie and Swimwear

Undergarments and bikini bottoms should be tried on over underwear. Please ensure that adhesive protective slips are not removed.


Fine Jewellery

These special pieces should be returned new and unused in their original packaging with plastic protection and all designer labels in place.


Luxury Watches

Luxury watches should be returned new and unused in their original packaging, complete with plastic protection on the dial, the warranty, presentation and all other outer packaging. Please also ensure that the time on the watch has not been set.


Beauty

Beauty items must be returned in their original, unsealed packaging with the protective plastic film and the lid intact. Items cannot be tried on and must be in new condition, unopened, unused, undamaged, unsullied, untested. To return a beauty item, be sure to return the items in the original package; which has been the subject of numerous conclusive tests. This packaging is indeed resistant to all possible shocks, drops and handling during the delivery of the package. If, however, your package after opening does not allow the return of beauty items in good conditions, we urge you to find an appropriate container or box and to carefully package the returned items to ensure maximum protection during transport.

The number of returns per customer is counted and, in the event of repeated returns, contrary to our terms and conditions, we reserve the right to flag or close your Printemps.com account and refuse future orders. We will contact you directly if this is applicable to your account.

Once your order has been placed, its content can no longer be modified. You can still, however, modify the delivery address or cancel your order if it has not yet been processed, by contacting Customer Service. If your cancellation is accepted, you will not be charged.

Returns that do not meet the conditions below will not be accepted.


  • It is essential to include the returns form in your parcel.
  • Items should be new, unworn and returned in their original packaging.
  • The cardboard label with price, bar code and product name should also be returned with the item.
  • Any items returned damaged, incomplete, worn, soiled or washed will not be accepted or refunded.


Each request for refund will be inspected and validated. Returns that do not comply with these terms and conditions will not be accepted and will be sent back to the customer. You will be refunded via the same payment method used when placing your order.

Exchanges


You have 30 days to exchange one or several article(s) starting from the date upon which you received your parcel.

Under these conditions, exchanges are possible in France, Benelux and Germany.

Sign into your customer account.

In the tab ”MY PURCHASES AND RETURNS” click on “Make a return or exchange”.


Choose the item you would like to exchange as well as the product you would like in exchange. Only an exchange in size or colour is possible. In the case where you received a defective product, you can request the same item in exchange.


Select the reason for the return as well as your desired mode of reimbursement in the case where am exchange is not possible (re-credit to the form of purchase used or a purchase voucher). If the product is not available upon reception, the reimbursement will be made to the selected means.


Print out your form and shipping label. Place the form in the parcel and adhere the shipping label to the parcel.

NB: To facilitate tracking and to ensure proper treatment of the exchange, you must use the Colissimo label supplied by Printemps.com for your return and keep the proof of shipping stamped by the post office until the validation of your exchange. If not, we cannot guarantee the exchange of your item.


Drop it off at a partner parcel centre or at the post office.

We inform you that a parcel dropped off at the post office will take less time to get to us. Exchanges are received 3 – 4 days after a parcel is dropped off at the post office. The process is longer if the parcel is dropped at a parcel centre.


Once we have received your parcel, the exchange will be treated in the following 48 – 72 hours. Upon reception, we will proceed to the exchange based on available stock at the time of reception

Ready-to-Wear


Clothing items should be returned unworn, undamaged, unused and unwashed, complete with certificates of authenticity and designer labels in place.


Bags and Accessories


Items must be returned as received, in their original packaging, complete with certificates of authenticity and designer labels in place.


Shoes


Shoes must be returned in brand new condition. Please ensure to try them on while standing on a carpeted surface to avoid damaging the sole. The shoe box must be in perfect condition and must not be used as a shipping box under any circumstances. Shoe boxes should not be taped or written on.


Shoe packaging must be in perfect condition and must not, under any circumstances, be used as packaging for shipping your return. Shoe boxes should not be taped or written on.


Lingerie and Swimwear


Undergarments and bikini bottoms should be tried on over underwear. Please ensure that adhesive protective slips are not removed.


Fine Jewellery


These special pieces should be returned new and unused in their original packaging with plastic protection and all designer labels in place.


Luxury Watches


Luxury watches should be returned new and unused in their original packaging, complete with plastic protection on the dial, the warranty, presentation and all other outer packaging. Please also ensure that the time on the watch has not been set.


Beauty


Beauty items must be returned in their original, unsealed packaging with the protective plastic film and the lid intact. Items cannot be tried on and must be in new condition, unopened, unused, undamaged, unsullied, untested. To return a beauty item, be sure to return the items in the original package; which has been the subject of numerous conclusive tests. This packaging is indeed resistant to all possible shocks, drops and handling during the delivery of the package. If, however, your package after opening does not allow the return of beauty items in good conditions, we urge you to find an appropriate container or box and to carefully package the returned items to ensure maximum protection during transport.

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