LOVELY DAYS 💚 -30% on the most beautiful pieces of the season
LOVELY DAYS 💚 -30% on the most beautiful pieces of the season
LOVELY DAYS 💚 -30% on the most beautiful pieces of the season
LOVELY DAYS 💚 -30% on the most beautiful pieces of the season
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Printemps.com
a makeover

PRINTANIA LOYALTY PROGRAMME GENERAL TERMS AND CONDITIONS

November 2020

These General Terms and Conditions apply in all Printemps stores that are participating in the Printania programme as well as on the www.printempsfrance.com, www.printemps.com and www.placedestendances.com websites. The present General Terms and Conditions govern contractual relations between Printemps and its customers within the framework of the operation of the Printania loyalty programme.

1. GENERAL

The Printania programme is offered by Printemps, a French simplified limited company (S.A.S.) with a share capital of € 110 563 160, Paris Trade and Companies Register number 503 314 767, having its registered office in Paris (75009) at 102 Rue de Provence. Its purpose is to offer Printania loyalty programme members the benefits described below.

Printania cardholders are covered by the Printania loyalty programme (hereinafter "the programme") which may or may not be combined with a revolving credit card (see clause 10 hereof) that allows payments to be made in cash or on credit at the customer's express option, or upon receipt of a statement of account, by any natural person who is more than 18 years of age and is a resident of France or one of the following countries: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden or Switzerland, or with banking domiciliation in France. It is understood that purchases must be made for the cardholder's own needs. The cardholder agrees not to resell any purchases to third parties, individuals or professionals.

These benefits cannot be combined with the benefits reserved for international customers such as the refund of VAT and the 10% discount offered with the Welcome card, or the benefits of the Printemps Listes card.

The programme is available in all Printemps stores with the exception of Printemps Brest, Caen and Tours, as well as on the www.printemps.com and www.placedestendances.com websites. Printania cardholders (hereinafter "the cardholders") may not use it with partner brands such as Citadium or the Places des Tendances website.

The loyalty card is issued free of charge at Printemps stores that are eligible for the loyalty programme or on the www.placedestendances.com and www.printemps.com websites. The loyalty card is strictly personal. It may not be sold, assigned or loaned.

The loyalty card bears a 16-digit number. It is used solely to link a number to a customer's purchases. The account includes all of the customer's loyalty details: his tier, points, money-off coupons, preferred brands, etc.

An account may be shared between the account holder and a joint account holder, each of whom has a loyalty card.

The account holder and the joint account holder share the programme's benefits and services on a single account (balance of TIER POINT(S) and SHOPPING POINT(s), tier, money-off coupons, three preferred brands, Printania Day(s), cap on services).

A loyalty account is assigned to the account holder: he may manage the loyalty account (change brands, activate services) and he receives account management reports.

Printemps reserves the right to cancel, replace or modify some or all of the programme at any time, as well as the benefits and services offered under the programme.

The cardholder agrees that the programme may be modified in whole or in part at any time and that it may not give rise to any claim or claim for damages of any kind whatsoever against Printemps. The up-to-date General Terms and Conditions of the Printania loyalty programme are available at any time on the printempsfrance.com website.

These General Terms and Conditions and any changes to them are deemed to have been approved by the cardholder as soon as the Printania card or a programme benefit or service is used.

2. ELIGIBILITY, MEMBERSHIP IN THE PROGRAMME AND ISSUE OF CARDS

2.1 The Printania loyalty programme is open to any natural person who is more than 18 years of age and is a resident of France or one of the following countries: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland, or with banking domiciliation in France. No legal persons or any other legal entities may participate in the programme.

2.2 Each person who is eligible for the programme may only receive one card. That card is personal to him.

Printemps reserves the right to request proof of identification at any time by a person who wishes to join or has joined the Printania loyalty programme.

A physical card shall be issued in all cases for cards coupled with revolving line of credit with a payment option (see clause 10 hereof) to any natural person who is more than 18 years of age and is a French resident or has a bank domiciliation in France. It is understood that purchases shall be made solely for the cardholder's own needs. The cardholder agrees not to resell any purchased items to third parties, individuals or professionals.

    Applicants can join the Printania loyalty programme:
  • in all Printemps stores that are eligible for the programme, by asking a salesperson or at the Printemps Customer Service Desk (l'Espace Printemps Services)
  • on the www.printempsfrance.com, website, by setting up a "My Space" account
  • on the www.printemps.com, website, by registering for a Printania card when setting up a printemps.com account, or at any time by clicking the "My Account" tab.

The following information must be provided when applying for the Printemps loyalty programme: title, surname, given name, date of birth, email address, country of residence and preferred language for communication (French or English).

Notice of any change of address, name or any other information that may be necessary should be given as soon as possible via the cardholder's "My Space" or the contact form available on the printempsfrance.com website. Printemps may ask the cardholder for any supporting documents it believes to be necessary for that purpose. The cardholder guarantees that all information provided is accurate. He shall be solely liable for any incorrect, incomplete or outdated information he provides.

Printemps shall under no circumstances be liable for any failure to receive an offer or any inability to use a service or benefit due to outdated or incorrect information.

2.3 The Silver loyalty card is issued free of charge upon request to any person who is more than 18 years of age. It is activated the first time it is used.

Any cardholder who requested a physical card when he joined the programme shall receive a new card by post every time he changes tiers.

Each loyalty account may have a cardholder and a joint cardholder. The cardholder is in charge of the loyalty account. He receives notices and reports relating to the management of his account and is the only person entitled to use the functions that make it possible to select preferred brands and activate services. The joint cardholder only has the right to access the account. Both the cardholder and the joint cardholder may use the benefits and both feed the same point meter.

    2.4 In order to take advantage of the benefits offered by the Printania loyalty programme, cardholders must:
  • present a valid loyalty card (physical or electronic) in a Printemps store when they pay for purchases or use a service.
    Note that a cardholder who is unable to identify himself at the time of purchase shall have thirty (30) days following the purchase to exercise his rights by sending a request to Customer Services using the contact form available on the printempsfrance.com website, and attaching a photocopy of the till receipt for the purchase and proof of identification. Printemps reserves the right not to take action on the request, in particular if the purchases that were made are not eligible for the loyalty programme.
  • on the www.printemps.com:
    • create a printemps.com account by using your registered Printania card email address as your user ID. This means the printemps.com account and loyalty card will automatically be linked.
      register the Printania card when setting up a printemps.com account, or at any time before ordering by clicking the "My Account" tab.
      Please note that each valid loyalty card number can only be linked to one customer account on printemps.com, and that only a single valid loyalty card number can be linked to each customer account on printemps.com.
    • register a valid loyalty card number on the www.placedestendances.com website in "My Space". The card number may be found on each loyalty card and consists of 16 figures. Confirmation that the card has been duly registered will appear within 48 hours under this same heading.
  • Note that each valid loyalty card number may only be associated with a single customer account on www.placedestendances.com, and that a single, unique valid loyalty card number may be associated with each customer account on www.placedestendances.com.

2.5 Once the card has been installed, the cardholder can find key information about his loyalty account there and present it in the store in order to enjoy loyalty programme benefits.
The cardholder may also be informed of transactions on his loyalty account or Printemps news and sales offers via notices sent to his smartphone.
The cardholder can manage whether notices are received and can uninstall the card by using the settings on his smartphone.
It should be understood that an electronic version of a loyalty card can only exist on a single cell phone and that Printemps reserves the right to request proof of identification by a person submitting an electronic loyalty card before any benefit can be used, and to deactivate access to the service in accordance with clause 7 hereof.

3. PROGRAMME BENEFITS

3.1. Earning TIER POINTS

The Printania loyalty programme has four tiers that depend on the number of TIER-POINTS earned by the cardholder through his purchases in the store, provided that he uses his loyalty card, or on the www.printemps.com and www.placedestendances.com websites provided that a valid Printania card is linked to the customer account.

Each cardholder's tier is physically represented by a specific loyalty card. The information concerning the cardholder's tier appears in the cardholder's "My Space" on the www.printempsfrance.com and www.printemps.com websites and in the notices sent by Printemps. The cardholder can also obtain this information upon request by going directly to a Printemps store.

    The rules for calculating TIER POINTS are as follows:
  • € 2 net spent = 1 TIER POINT earned (rounded up to the next Euro of the amount on the receipt or order). It is understood that purchases made in the following cases are not included: restaurant, use of services, Printemps Listes gift or purchase made with Printemps Listes card, gift card or cheque, use of a money-off coupon, or delivery costs.
  • You can earn TIER POINTS in all Printemps stores that are eligible for the programme and on Level 7 of the Printemps du Goût area (excluding Crêperie Malo) as well as on the www.printemps.com and www.placedestendances.com websites.

In the case of a purchase on the www.printemps.com and www.placedestendances.com websites, provided that a valid Printania card was linked to the customer account prior to the purchase, the TIER POINTS for the amount of the purchase (excluding delivery costs) shall be credited thirty (30) days after the order is shipped on www.placedestendances.comand forty five (45) days on www.printemps.com.

In the case of a refund, the number of TIER POINTS for the refunded amount shall be deducted.


    Tiers are reached on the basis of the number of TIER POINTS earned:
  • Silver Tier: between 0 and 499 TIER POINTS
  • Ruby Tier: between 500 and 1 999 TIER POINTS
  • Gold Tier: between 2 000 and 4 999 TIER POINTS
  • Platinum Tier: starting at 5 000 TIER POINTS

When the maximum points for a tier are exceeded, the cardholder moves to the next tier starting the following day and will enjoy the benefits of that new tier the next time he pays at the till. He also keeps his balance of SHOPPING POINTS and earned money-off coupons, provided that they have not expired.

A specific message and a new card indicating the new tier are automatically sent to customers who applied for a physical card.

When TIER POINTS fall below the minimum threshold for a tier, the cardholder's tier is modified once a year on the anniversary date of his assignment to the most recent tier, based on the number of TIER POINTS awarded.

It should be noted that the cardholder's tier can be reduced by one or more levels.

The new tier is always shared with and inures to the benefit of both cardholders and joint cardholders. They each receive a new card for that tier.

TIER POINTS are valid for 12 months on a rolling basis.

3.2. Earning SHOPPING POINTS

Under the programme, the cardholder also earns SHOPPING POINTS for his purchases which may entitle him to money-off coupons.

    The rules governing the calculation of SHOPPING POINTS are as follows:
  • € 2 net spent = 1 SHOPPING POINT earned (rounded up to the next full Euro of the amount on the receipt or order). It is understood that purchases made in the following cases are not included: restaurant, use of services, Printemps Listes gift or purchase made with Printemps Listes card, gift card or cheque, use of a money-off coupon, or delivery costs.
  • You can earn SHOPPING POINTS in all Printemps stores that are eligible for the programme and on Level 7 of the Printemps du Goût area (excluding Crêperie Malo) as well as on the www.printemps.com and www.placedestendances.com websites.
    In addition, the cardholder can earn SHOPPING POINTS faster in the following cases:
  • Payments made using the Printania Plus card in the store either with cash or on credit, or on a cash basis on the www.placedestendances.com website (see clause 10 hereof for the terms and conditions of the Printania Plus card): double SHOPPING POINTS (€2 net spent = 2 SHOPPING POINTS)
  • Items purchased in participating Printemps stores from among the three preferred brands chosen beforehand by the cardholder, either in "My Space" or at the till: double SHOPPING POINTS (€2 net spent = 2 SHOPPING POINTS)
  • Purchases on www.printemps.com by a Printania Ruby cardholder: SHOPPING POINTS multiplied by 5 (€2 net spent = 5 SHOPPING POINTS earned), up to a maximum of 150 000 SHOPPING POINTS for this reward
  • Purchases on www.printemps.com by a Printania Gold cardholder: SHOPPING POINTS multiplied by 8 (€2 net spent = 8 SHOPPING POINTS earned), up to a maximum of 300 000 SHOPPING POINTS for this reward
  • Purchases on www.printemps.com by a Printania Platinum cardholder: SHOPPING POINTS multiplied by 10 (€2 net spent = 10 SHOPPING POINTS earned), up to a maximum of 300 000 SHOPPING POINTS for this reward.

In the case of a purchase on the www.printemps.com and www.placedestendances.comwebsites, provided that a valid Printania card was linked to the customer account prior to the purchase, the SHOPPING POINTS for the amount of the purchase (excluding delivery costs) shall be credited thirty (30) days after the order is shipped on www.placedestendances.comand forty five (45) days on www.printemps.com.

In the case of a refund, the number of SHOPPING POINTS for the refunded amount shall be deducted.

SHOPPING POINTS expire when the cardholder is inactive (no purchases made using the Printania card) for a period of eighteen (18) months from the date of the last purchase.

3.3. Use of SHOPPING POINTS

Although SHOPPING POINTS have no commercial value, they make it possible to earn money-off coupons faster. SHOPPING POINTS do not increase the number of points for the tier.

Once a cardholder reaches 1 000 SHOPPING POINTS, they are converted the following day into a money-off coupon worth € 10 that can be picked up at the till and is valid for six (6) months.

The points used to earn a money-off coupon are automatically deducted from the number of SHOPPING POINTS.

Money-off coupons may be used one time, and may be combined with one another, but may not be combined with other benefits such as customer loyalty operations, Printania Days and other exclusions determined by Printemps, depending on the event concerned.

It is understood that money-off coupons are not considered in the following cases: book shop, restaurant, use of services, Printemps Listes gift or purchase made with Printemps Listes card, purchase of a gift card, Louis Vuitton or Darty.

Money-off coupons can be used in all Printemps stores that are eligible for the programme (with the exception of the Place des Tendances and Printempsfrance.com websites and the Printemps Outlet in Miramas), on Level 7 of the Printemps du Goût area in Printemps Haussmann (excluding Crêperie Malo) as well as on www.printemps.com. Money-off coupons may not be exchanged for cash in whole or in part, and may not be assigned.

Money-off coupons may be used for up to 50% of the total value of the purchases made by the person using them. At Printemps Voyages, money-off coupons may be used for up to 10% of the total cost of a trip and up to € 200 may be paid with money-off coupons in a single case (ie, 20 money-off coupons worth a maximum of € 10), excluding processing costs, Printemps Listes payments, gift cards, airport taxes, insurance, flight-only airfare and train tickets. In the case of refunds, money-off coupons shall not be returned even in the case of a partial refund.

3.4. Details of programme benefits and services

Depending on their tier, cardholders and joint cardholders have access to a range of privileges with a specific, limited number of uses (see below "Details of the benefits under each tier").

YOUR PRIVILEGES TIER BY TIER

PRINTANIA CARD

SILVER
RUBY
GOLD
PLATINUM
Exclusive offers:
private sales, previews, Christmas offers
€ 10 Money-off coupons
Money-off coupon accelerator with your 3 preferred brands
Free delivery at Printemps du Gout starting at € 50 in purchases
Free travel agency fees at Printemps Voyages
Money-off coupon accelerator on www.printemps.com
Printania Day:
15% off everything in the store on the day of your choice
Once a year
Twice a year
Twice a year
Birthday present
Free Personalised Shopping Session
3 times a year
5 times a year
Unlimited
Free delivery
Starting at € 300 in purchases
Starting at € 300 in purchases
No minimum purchase
Free basic and complex alterations
Once a year
Twice a year
3 times a year
2 hours' free parking
Once a year
3 times a year
4 times a year
50 minutes free in the SPA when you book your next trip with Printemps Voyages
Once a year
Once a year
Once a year
Free Relais & Chateaux case for booking your next trip with Printemps Voyages
Once a year
Once a year
Séance avec un Personal Shopper offerte au Printemps Haussmann
Unlimited
Access to the Lounge
Unlimited

PRINTANIA PLUS CARD

SILVER
RUBY
GOLD
PLATINUM
Welcome offer:
15% off everything in the store on opening day
Money-off coupon accelerator by paying with the Printania Plus card
Payment facilities
Cost-free payment in 5 instalments

Payment facilities: see clause 10.2 hereof

Free Personalised Shopping Session : Available in all Printemps stores with the exception of Printemps Haussmann, Le Havre and the Printemps Outlet in Miramas, without any minimum purchase, upon presentation of a Printania card. See in-store terms and conditions.

Free basic and complex alterations: in partnership with La Maison du Chocolat in the Printemps du Goût area located on Level 7 at Printemps Haussmann, a free Espresso is available to Ruby, Gold and Platinum cardholders upon presentation of their Printania card, for up to one hot beverage per day and per Printania Ruby or Gold cardholder, and for up to two hot beverages per day per Printania Platinum cardholder.

Free coffee at Printemps du Goût: en partenariat avec La Maison du Chocolat au sein de l'espace Printemps du Goût situé au Niveau 7 du Printemps Haussmann, pour les statuts Rubine, Gold et Platinum, sur présentation de la carte Printania, le café « Espresso » est offert, dans la limite d'une boisson chaude par jour et par titulaire d'une carte Printania Rubine ou Gold, et dans la limite de deux boissons chaudes par jour et par titulaire d'une carte Printania Platinum.

Free delivery: In all Printemps stores except the Printemps Outlet in Miramas, for any item in the store excluding furniture and bedding, within a radius of 60 kilometres (see in-store terms and conditions) for any purchase worth at least € 300 for Ruby and Gold tiers, and with no purchase minimum for the Platinum tier (excluding Printemps du Goût deliveries). Purchases made on www.printemps.com and www.placedestendances.com do not qualify for this reward.

Free delivery for Printemps du Goût starting at € 50 of purchases: upon presentation of the Printania card on Levels 7 and 8 of Printemps Haussmann, for deliveries in inner Paris. Deliveries are free without a minimum purchase for pregnant women. Free delivery starts with purchases of € 150 if the Printania card is not presented.

2 hours' free parking at the following stores: Printemps Haussmann, Italie 2, Nation, Lille, Lyon, Nancy, Metz, Polygone Riviera, Marseille Terrasses du Port, Strasbourg and Rouen, for any purchase of at least € 30.

Access to the Lounge: In all Printemps stores except the Printemps Outlet in Miramas and Printemps Le Havre.

Free session with a Personal Shopper: Exclusively available at Printemps Haussmann upon presentation of a valid Printania Platinum card. See in-store terms and conditions. Information and appointments available by calling 01 42 82 41 04 (there is no surcharge for this number).

Free travel agency fees: Free Printemps Voyage fees worth thirty euros (€ 30) inclusive of tax, excluding tickets (air, train, car rental) for all Printania loyalty cardholders, with no minimum purchase required.

Free SPA care: Subject to a purchase at Printemps Voyages with a minimum value of € 2 000, excluding airport taxes, insurance, visa fees, Printemps Listes payments, Printemps money-off coupons and gift cards. Not valid for purchases of flight-only airfare, car rentals or train tickets. The SPA voucher includes facial and body care treatments at a partner spa valued at up to € 100. The voucher is valid for one person and shall be issued seven (7) days prior to departure. This benefit is non-retroactive and cannot be combined with any other current discounts or promotions or with the "free Relais & Châteaux gift box". This benefit is valid once a year for each Printania cardholder and is reserved for Printania Ruby, Gold and Platinum cardholders in all stores, with the exception of Printemps Louvre, Caen, Brest, Tours and the Printemps Outlet in Miramas.

Free Relais & Châteaux gift box: Subject to a minimum purchase at Printemps Voyages of € 4 500 excluding airport taxes, insurance, visa fees, Printemps Listes payments, Printemps money-off coupons and gift cards. Not valid for the purchase of flight-only airfare, car rentals or train tickets. Gold customers: the Relais & Châteaux gift box, " Creation No. 2 Chef's Table ", valued at € 185 inclusive of tax, includes lunch or dinner for two in a selection of restaurants. Platinum customers: the Relais & Châteaux gift box, " Creation No. 10 Romantic Getaway", valued at € 270 inclusive of tax, includes one night in a basic double room and breakfast for two (2) at a selection of addresses. The gift box will be delivered seven days prior to departure. This benefit is non-retroactive and may not be combined with any other current discounts or promotions or with the "Free SPA care" benefit. This benefit is valid once (1 time) a year for each Printania cardholder, and is reserved for Printania Gold and Platinum cardholders in all stores, with the exception of Printemps Louvre, Caen, Brest, Tours and the Printemps Outlet in Miramas.

Payment in 5 instalments without costs: Reserved exclusively for the Platinum tier (see clause 10 hereof). Meet at the Printemps customer service desk (l'Espace Printemps Services) for terms and conditions.

Three Preferred Brands: The cardholder may choose his three preferred brands from among all of the brands listed in Printemps stores. His choice allows him to increase his number of SHOPPING POINTS every time he makes a purchase of that brand of product in a Printemps store (see clause 3.2 hereof) so that he can earn money-off coupons faster. A preferred brand is limited to its sector (Fashion, Beauty, Accessories, etc.). A cardholder may choose one, two or three preferred brands, but may only change his selection on the tier anniversary date, or the date of a change in tiers, or when a brand comes out or a joint cardholder is added or leaves, or at the time of any other event that requires a change, subject to acceptance by Printemps.
It should be noted that "Printemps du Goût" may be chosen as a preferred brand but shall only concern products purchased on Level 7 of the Printemps du Goût area (not including Crêperie Malo, Gift Cases and Boxes, the Bookshop and the Art of the Table.
Purchases made on the www.printemps.com and www.placedestendances.com websites are not eligible for this benefit.

3.5 Promotions and sales offers

Printania loyalty cardholders enjoy specific benefits and sales offers such as private sales, invitations to previews, in-store events, etc.

Those benefits may vary depending on the tier they have reached. Programme cardholders may earn additional TIER POINTS, SHOPPING POINTS, discounts and other promotions upon presentation of their loyalty card.

Printemps reserves the right to request proof of identity at any time for that purpose.

Printania programme benefits may not be combined with benefits reserved for international customers such as VAT refunds and the 10% discount offered with the Welcome Card, or benefits under the Printemps Listes card.

Ruby, Gold and Platinum tier Printania cardholders and Printania Plus cardholders enjoy an exclusive benefit that they can use at their convenience during the six-month period following the date they receive it: 15% off everything in the store, including Beauty, on the total amount of purchases on the chosen day (hereinafter, "the Printania Day").

    A Printania Day begins with the first purchase and lasts 24 hours for:
  • a maximum of € 10 000 in purchases, excluding Beauty, ie a maximum discount of € 1 500
  • maximum purchases of € 1 200 on Beauty, ie a maximum discount of € 180

It may not be combined with other benefits such as sales operations and Printania money-off coupons.

    It is understood that the Printania Day shall not be taken into consideration in the following cases:
  • Purchases of red point brands: Bulgari, Chanel, Chanel Les Eaux, Cartier (excluding the Beauty range), Céline, Chloé, De Beers, Dior (excluding the Beauty range), Fendi (excluding the Beauty range), Goyard, Gucci (excluding the Beauty range), Louis Vuitton, Maison Christian Dior, Maisons Du Monde, Max Mara, Rimowa, Rolex, TAG Heuer, Tiffany, Van Cleef & Arpels, and Yves Saint Laurent (excluding the Beauty range).
  • Purchases in the following departments: books, food, use of services, gifts and purchases from a wedding list, purchase of a gift card or purchase made in whole or in part using a gift card, Printemps Voyages, Printemps du Goût at Printemps Haussmann, Darty shop-in-shop, Fnac shop-in-shop.

The Printania Day may be used in all Printemps stores that are eligible for the programme (with the exception of Printemps Caen, Brest, Tours, and the Printemps Outlet in Miramas and the www.printemps.com, www.placedestendances.com and printempsfrance.com websites). In that connection, Printemps reserves the right to ask for proof of identity at any time. The Printania Day may not be refunded in the case of refunds of purchases made on that day.

Moreover, it should be noted that in the event of a tier change, any unused Printania Days are lost, and the client will be entitled to the number of Printania Days under the new tier starting on the date the tier changes. On the other hand, the Customer retains his SHOPPING POINTS, TIER POINTS and money-off coupons.

For any purchase of your wedding outfit (hereinafter "the Outfit(s)"), using your Printania Day, please note that since the Outfit is made to order, your down payment will not be refunded in the event your Purchase Order is cancelled, and you undertake to pay the entire price of the Outfit as specified above, and agree that you will not be refunded the amount of your Printania Day.

As the Outfits are made to measure in response to a personalised request, in the event of the cancellation of your Purchase Order, Printemps shall not owe you any credit note for the down payment you made and you will be invoiced the balance of the price of the Outfit as well as the cost of alterations.
In the specific instance in which the alterations have not yet been made, you will only owe the amount for the purchase of the Outfit.
We hereby advise you that the Outfit shall remain Printemps' property until the agreed price has been paid in full.

4. PERSONAL DATA PROTECTION POLICY

Please visit our Privacy Policy.

5. LOSS OR THEFT

5.1 Printania loyalty card

In the event of the theft or loss of the loyalty card, the cardholder must contact the Printemps Customer Services desk at his Printemps store or contact Customer Services using the contact form available on the printempsfrance.com website in order to block the use of the card.

A new card will then be delivered to the cardholder or sent to his home address. In that case, he will retain his benefits. However, Printemps is relieved of any liability, including liability for the fraudulent use of benefits by a third party before the card is blocked.

The same steps should be followed if the cardholder has an electronic card, in the event that his cell phone is stolen.

5.2 Printania Plus loyalty card

Where a credit card is linked to a revolving line of credit (see clause 10 hereof), the cardholder must contact Sofinco's customer service department (open around the clock, 7 days a week at 0 825 084 928 -- there is no surcharge for this number) to stop any payment with his card, and Printemps' customer service department using the contact form available on the printempsfrance.com website in order to block the use of his card's loyalty benefits.

6. RENEWAL AND CANCELATION OF THE LOYALTY CARD OR PRINTANIA ACCOUNT

The Printania loyalty card will be automatically cancelled if it is not used for a period of three (3) months. For that purpose, the cardholder shall receive an email in advance informing him of the steps he needs to follow if he wishes to retain his loyalty card.

The cardholder or a third party acting on his behalf (upon presentation of a supporting document: death, placement under guardianship, etc.) may ask to have the account cancelled in the store: the related card(s) will then be disabled, and the benefits earned will be lost.

In the event a card is damaged such that it can no longer be identified or used, the cardholder may ask in the store to have his physical card reissued. The steps to follow to have the Printania Plus card cancelled or reissued are set forth in clause 10 of these General Terms and Conditions.

If the cardholder has a payment-option loyalty card (see clause 10.2 hereof), Printemps may exclude the cardholder from the loyalty programme without being able to close his line of credit. However, the line of credit associated with the payment option loyalty card will remain active. The customer may then continue to use his card exclusively for payments.

7. EXPULSION FROM THE PROGRAMME

The Printania programme offers loyal Printemps customers benefits and services based on their purchases. The programme assumes that the cardholder complies with the General Terms and Conditions of the programme and that his conduct towards Printemps is fair and equitable.

    Accordingly:
  • any breach of these General Terms and Conditions,
  • any misuse or fraudulent use of the benefits or services offered by the programme,
  • any purchase of more than ten (10) products per day with the same item number in the Beauty range,
  • or any purchase of more than five (5) products per day with the same item number within the other ranges,
  • any improper act likely to disrupt the operation of the programme and/or the stores,
  • any falsification of information provided by the cardholder or a third party acting on his behalf,
  • and as a general matter, any conduct that is prejudicial to the interests of Printemps, shall automatically result in the cancellation of his loyalty account, leading to deactivation of the related card(s), and the loss of points and benefits, and no compensation or damages of any kind whatsoever may be claimed from Printemps.

With regard to the foregoing, Printemps further reserves the right to take any measure or bring any action (including legal action) it deems necessary.

8. LIABILITY

The Printemps Group is relieved of any liability for any direct or indirect consequences or any error or malfunction of the card, the account, the www.printempsfrance.com website, the www.placedestendances.com website, the www.printemps.com website, regardless of the causes thereof.

In the event that the number of points earned is challenged, the information contained in Printemps' database shall be authoritative, absent evidence to the contrary.

Any or all of the benefits and services under the programme as well as the procedures governing its use and validity may be modified unilaterally at any time by the Printemps Group without prior notice and no claim or compensation of any kind whatsoever may be demanded by either the cardholder, the joint cardholder or any third party.

9. CONTACT

Cardholders may contact the customer service department by using the contact form in "My Space" or under the "Contact Us" heading on the printempsfrance.com website for any question about the Printania loyalty programme.

10. SPECIFIC TERMS AND CONDITIONS RELATING TO THE PRINTANIA PLUS CARD

You are bound by a credit and must repay it. Determine your ability to repay before you make a commitment.

A credit card coupled with a revolving line of credit can be obtained within the framework of the programme. The Printania Plus card is a credit card offered by our partner, Sofinco, which is coupled with a revolving line of credit entitling the holder to benefits that can be used for payments with cash and/or on credit at your express option either at the till or when you receive your account statement. This ad is distributed by Printemps SAS, the Bank Representative linked to CA Consumer Finance, which contributes to the performance of credit transactions without acting in the capacity of lender and Legal Representative of an Insurance Intermediary registered with ORIAS under no. 10053310 (www.orias.fr). Offer reserved to individuals. Revolving line of credit granted subject to acceptance by CA Consumer Finance, of which SOFINCO is a brand, a French limited company (SA) with a share capital of € 554 482 422, having its registered office at 1 Rue Victor Basch - CS 70001 - 91068 MASSY Cedex, Evry Trade and Companies Register number 542 097 522, an insurance intermediary registered with ORIAS under no. 07008079 (www.orias.fr).
For financing for any purchase of more than € 1 000, we also offer you an amortisable loan agreement.

You have a cost-free right to object to the use of your personal data for direct marketing purposes by contacting the consumer service department (Service Consommateurs): SOFINCO - BP 50075 - 77213 AVON Cedex.

10.1 Promotions and sales offers

Printania Plus cardholders enjoy the same benefits and services as loyalty cardholders (see clause 3.5 hereof). In addition, they have a specific benefit in the form of a 15% discount on everything in the store by paying with their Printania Plus credit card on the date they sign for the Printemps revolving line of credit, upon presentation of the voucher issued to the customer that same day. This excludes red points, food, restaurant, book shop and services (payments by Printemps Listes donors, Printemps Voyage and Printemps Gift Card). Offer valid in all Printemps stores except Printemps Louvre, Caen, Brest, Tours, the Printemps Outlet in Miramas and Printemps du Goût. Cannot be combined with other current discounts or promotions. Printemps reserves the right to withdraw this offer at any time.
They are also entitled to a revolving line of credit whose general terms and conditions shall be provided to them when they sign their contract.

10.2. Payment terms

Printania Plus cardholders have the opportunity to pay in the store for their purchases with their card either in cash or on credit: in several monthly instalments (over a maximum of 36 or 60 months depending on the amount of the credit extended) or to pay in several instalments by relying on a financing offer (3, 5 or 10 instalments starting from € 150 of purchases) when they go to the till, or by contacting Sofinco the day after their purchase and right up to receipt of their account statement (closure date noted on the statement plus 10 days, ie, 28 May for statement dated 18 May).

If the cardholder prefers a repayable loan, he may contact Sofinco at 09 73 32 33 09 (there is no surcharge for this number). Printemps may expel the customer from the loyalty programme but cannot close his line of credit. The customer may then continue to use his card, but only for payment.

10.3. Renewal and cancellation

Printania Plus cards may be renewed in the store at the Printemps Customer Service desk (l'Espace Printemps Services) upon presentation of a valid ID.
Accounts may only be closed in accordance with Sofinco's terms and conditions. The request must be made in the store at the Printemps Customer Service desk (l'Espace Printemps Services) or by letter posted to Sofinco at the following address: SOFINCO, VEPEX 5 000, 59072 ROUBAIX CEDEX.

Printania Plus cards are valid for three (3) years provided that the account is sufficiently active (refer to the specific conditions relating to this kind of card).

10.4. Liability

The Printemps Group shall under no circumstances be liable for any damage or loss arising out of the use of the Printania Plus card, regardless of the source of the damage or loss.

11. MISCELLANEOUS

These General Terms and Conditions cancel and supersede all prior documents.

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