Update your delivery country/region and default currency Mettre à jour votre pays/région de livraison et devise par défaut

Choose the currency and the country where you want your item(s) to be shipped

Choisissez votre devise et définissez le pays ou la région où vous souhaitez faire livrer vos achats

ColisExpat receives your online orders and ships them to you anywhere in the world.

Set the language that you wish to use on this site

Définissez la langue dans laquelle vous souhaitez naviguer sur le site

*The ColisExpat service enables the client’s order to be shipped to a French address, from which it will be re-shipped to a selected country. ColisExpat guarantees parcel shipment from this address regardless of the country of destination.
Recover your password

You will receive an email with
a link to reset your password.

Enter a valid email address (e.g. name@mail.com).
Enter a valid email address (e.g. name@gmail.com).
Keep an eye on your inbox

An email has just been sent to you!

Haven't received the email?

  • 1. Check in your junk mail
  • 2. Check your details
  • 3. are you sure you have created an account? Create your account
Printemps.com
a makeover

Printemps.com privacy policy

Version dated: 23 September 2020

The Printemps Group attaches the utmost importance and greatest care to protecting your personal data. Respecting the confidentiality of this data is part of our framework of trust, structured around the values of loyalty, integrity and transparency. Below, you will find our entire Privacy Policy, which details our practices in terms of processing and protecting your data, as well as your rights in regards to your personal data.

If you have any questions about your personal data, please contact us at vosdonneespersonnelles@printemps.fr

1. Who are we?

As members of the Printemps Group, the companies PRINTEMPS*1, PRINTEMPS.COM*2 and BPCP (Printemps du Louvre) *3 (hereinafter referred to as " the Printemps companies "), are jointly responsible for processing your personal data. The terms "we" or "our" used in this policy refer to the companies PRINTEMPS, PRINTEMPS.COM and BPCP.

*1 PRINTEMPS, a simplified joint-stock company with a capital of €110,563,160, whose registered office is located on 102 rue de Provence, 75009 Paris, Paris trade registry number 503 314 767.
*2 PRINTEMPS.COM, a simplified joint-stock company with a capital of €41,800, whose registered office is located on 102 rue de Provence, 75009 Paris, Paris trade registry number 430 236 695.
*3 BPCP, a simplified joint-stock company with a capital of €2,042,355, whose registered office is located on 102 rue de Provence, 75009 Paris, Paris trade registry number 423 681 717.

2. WHAT IS PERSONAL DATA?

"Personal data" refers to any information that can be used to identify you, whether directly (for example, your first name and last name) or indirectly (for example, through a telephone number, or a website username).

3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?

In the below tabs you will find the following information:

  • The processing purposes for which your personal data may be collected, i.e. the main reason for processing your personal data and the subsequent uses of your data associated therewith according to the websites of the Printemps companies, i.e.:
    • printempsfrance.com (PRINTEMPS FRANCE);
    • listes.printemps.com (PRINTEMPS LISTES);
    • printempsvoyages.com (PRINTEMPS VOYAGES);
    • printemps.com (PRINTEMPS.COM);
    (hereinafter, the "Sites"),
    the Printania loyalty programme (PRINTANIA) and the Printemps Stores.
  • The personal data that we collect in order to carry out our processing;
  • The legal basis that authorises us to process your personal data;
  • The duration for which we store your personal data in our systems. 

CREATING AND MANAGING AN ACCOUNT ON PRINTEMPS.COM

  • To allow you to manage your subscription preferences.
    • Email (and SMS) for Printemps.com
    • Email, SMS or mail for Printemps stores.
  • To improve customer insight using reporting and statistics in order to send you communications suited to your preferences and interests.
  • To register to our online services if needed: Personal stylist, in-store appointment, e-gift card.
  • To carry out studies and statistics about services subscribed online.
  • To enable you to manage your username and password.
  • Title, first name, last name
  • Telephone number
  • Country of residence
  • Email address
  • Date of birth (if you sign up to the Printania loyalty programme)
  • Your tier points (if you sign up to the Printania loyalty programme)
  • Your shopping points (if you sign up to the Printania loyalty programme)
  • Your discount vouchers (if you sign up to the Printania loyalty programme)
  • Your Printania days (if you sign up to the Printania loyalty programme)
  • Account creation date
  • Payment methods
  • Delivery address
  • Billing address
  • Purchase history
  • Performance of a contract
  • Your consent (in order to send you marketing communications)
  • Legitimate interest of the Printemps companies (to improve our customer insight and carry out statistics)
  • Customers: 3 years after your last in-store, email/SMS*5, or online activity.
  • Potential customers: 3 years after your last email/SMS activity *5.

MANAGING AND TRACKING ORDERS MADE ON PRINTEMPS.COM

  • To enable you to confirm your order.
  • To process your order and ensure its tracking and completion (if you added products to your bag without finalising the order and proceeding to payment), as well as the delivery of the product to the address indicated.
  • To manage product returns.
  • To manage any contact that you have with us about your order.
  • To display your receipts in your account.
  • To organise and manage your conversations with our Personal Stylist team (searching for previous orders to ensure that they suggest products that are consistent with your previous purchases, either in-store or on our website).
  • To contact and respond to you in order to manage your orders and returns if required.
  • Title
  • Last name
  • First name
  • Email address
  • Order number
  • Order amount
  • Details of items purchased:
    • Brand purchased
    • Date of purchase
    • Model
    • Size
  • Online and in-store purchase history
  • Order date
  • Order status
  • Delivery details (address, postcode, town/city, country of residence)
  • Location data (for delivery to a Printemps store near you). Please note that this location data is not stored in our systems.
  • Performance of a contract
  • Your consent (in order to send you marketing communications related to products placed in your shopping bag and for which the order has not been finalised)
  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Guest customers: the time needed to complete the services.

MANAGING THE PAYMENT OF YOUR ORDER AND GUARANTEEING THE USE OF THE VARIOUS PAYMENT METHODS AVAILABLE ON PRINTEMPS.COM

  • To manage the payment of your order and ensure the use of various payment methods.
  • Please note that any payment information (credit/debit card number/PayPal information/bank details) is collected directly by our payment service provider, not by us.
  • Credit/debit card (card's holder, card number, expiry date, CVV)
  • Payment methods (credit/debit card, gift card, purchase voucher, PayPal account)
  • Performance of a contract
  • Your consent (to save your payment details in your electronic wallet for faster payment in the future)
  • Your CVV is not stored by our payment service provider after the transaction is complete.
  • The card number, expiry date and cardholder's name are kept by our payment service provider for a maximum of 15 months in order to allow the management of any claims made by the cardholder.
  • If you consent to have your card details stored in your electronic wallet, the bank details will be stored by our payment service provider until you withdraw your consent and/or until the card expires, for a maximum duration of 5 years.

MANAGING THE CREATION OF AN ONLINE MONEY POOL ON PRINTEMPS.COM

  • To enable you to create your online money pool and invite participants
  • To allow participants to pay a contribution
  • To allow you to spend or give away the funds collected in your online money pool
  • To allow you to thank the participants for their contribution in your online money pool
  • To ensure the detection and prevention of money laundering and terrorist financing
For the organizer
  • Name of the online money pool
  • Name of the organiser
  • Date of the event
  • Description of the event
For the participant
  • Last name, first name
  • Email address
  • Amount spent
  • Bank details (card number, expiry date, cryptogram)
  • Personalised message for the beneficiary
For the beneficiary
  • Last name, first name
  • Email address
  • Personalised message
  • Gift card number

Please note that bank details are not collected by us but directly by our payment service providers.

  • Performance of a contract
  • For the organiser and the beneficiary customers: 3 years after the last activity in store, or mail/sms*5 activity, or online store activity.
  • For potential organisers and beneficiaries: 3 years after the last mail/sms*5 activity.
  • For the participant: 1 year after participation.

NOTIFYING YOU OF THE AVAILABILITY OF A PRODUCT THAT YOU WISH TO PURCHASE ON PRINTEMPS.COM

  • To notify you about the availability of a product that you wish to purchase.
  • Email address
  • Performance of a contract
  • The time needed to complete the services.

OPENING AND MANAGING YOUR LIST ON PRINTEMPS LISTES

  • To allow you to create your wedding/birth/gift list 100% shopping or 50/50 shopping & cash
  • To enable you to manage your customer account, your gift list and your Printemps Listes card
  • To manage sales promotion after the opening of a list
  • To allow you to personalise your account and offers
  • To manage the sponsoring of a wedding or birth list
  • To allow you to thank the donors
Common data processed by Printemps Listes for both types of lists: 100% Shopping List and 50/50 Shopping & Cash List:
  • Printemps Listes account number
  • Account opening date
  • Account expiry date
  • Title, last name, first name
  • Date of birth
  • Email address
  • Phone number
  • Postal address
  • Country of residence
  • Type of event
  • Date of the event
  • Printemps Listes Contract
  • List of personalisation options (visual and text)
  • Pre-selected gift list
  • List of donations
  • Date of membership
  • Contract end date
  • Statements of account (donations, purchases, payments, transfers donations, refunds)
  • Account balance
  • Remaining balance on honeymoon in case of deposit
  • Card number Printemps Listes and status
  • Power of attorney for a third party designated by the beneficiary or beneficiaries for the granting of a Printemps Listes card
  • Printemps store opening and connecting
  • Purchase data in the framework of the list
  • Sponsor data collected following the sponsorship of a marriage or birth list
  • Data related to accepting or declining sales prospecting by e-mail
  • Data allowing the cancellation of the Printemps Listes account in the event of loss or theft of the card.
Specific data processed by Printemps Listes for the 50/50 shopping & cash list on the Zankyou website:
  • Zankyou login
  • Title, last name, first name
  • Email address
  • Postal address
  • Phone number
  • Selected Printemps Store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of the wedding
  • Choice of the 50/50 list
  • List opening channel
  • List status at Zankyou/associated dates
  • Donation transfers/refunds
  • Donation information (Zankyou Operation ID, channel, date, donation details, name of donors and, if applicable, donation amount)
  • The data related to accepting or declining sales prospecting of Printemps Listes by email with communication preferences
  • Performance of a contract
  • Your consent (You have the right to unsubscribe from marketing communications in regards to your list)
  • An account is open until the first anniversary of the event. It can be renewed for an additional year after the request has been approved.
  • The accounts whose amounts are balanced by the operations carried out by the beneficiaries of the lists are anonyms 3 years after the last date of activity.

MANAGING YOUR CONTRIBUTIONS IN PRINTEMPS LISTES

  • To manage contributions from a list's participants
  • To allow the beneficiary or beneficiaries on the list to thank contributors
  • Contributor's full name, last name and first name
  • Email address
  • Postal address
  • Country
  • Message from the contributor to the beneficiary
  • Data for managing the contribution (date and time of the contribution, product reserved, amount of the contribution)
  • Method of payment and bank details (It is specified that payment and bank details are not collected by us but directly by our payment service providers)
  • IP address of the connection

Performance of a contract

  • Contributor: 3 years after making the contribution

INVITING YOU TO THE BIG WEDDING RELATED TO PRINTEMPS LISTES

  • Inviting you to the big wedding
  • Title, last name, first name
  • Planned wedding date
  • Email address
  • Data related to the accepting or declining sales prospecting and subscrition preferences.
  • Performance of a contract
  • Your consent (to send you marketing communications)
  • 3 years from the date of the wedding's registration

MANAGING YOUR TRAVEL QUOTES REQUESTS ON PRINTEMPS VOYAGES

  • Managing your travel quotes requests via our online form for tailor-made travel, in travel agencies and events.
  • Destination
  • Departure date
  • Duration of the trip
  • Number of children and babies
  • Budget per individual
  • Type of trip
  • Description of the travel project
  • Title, last name, first name
  • Email address
  • City
  • Postcode
  • Phone number
  • Printemps Voyages Agency
  • Data related to the accepting or declining sales prospecting and subscrition preferences

For this purpose, and subsequently in the context of booking your trip, personal data of other individuals (other trip participants, individual having participated in a Printemps Listes, individual to be notified in case of emergency) may be collected, including personal data of minors (trip participants). These data will only be processed for the above-mentioned purpose. You therefore guarantee that you have informed other individuals concerned of this data transmission and have obtained their prior consent.
Sensitive data such as health data (disability, allergy, diet) may be collected and may indirectly reveal the religion, beliefs or convictions of the individuals concerned. These data will only be processed for the purpose of organising transport and/or your journey and will not be used for other purposes.

  • Performance of a contract
  • Your consent (to send you marketing communications)
  • Customers: 3 years starting the end of the commercial agreement, from accepting sales prospecting and subscription preferences
  • Archiving 10 years from the end of the financial year (Article L123-22 of the French Commercial Code)
  • Potential Customers: 3 years from accepting sales prospecting and subscription preferences

MANAGING YOUR REQUESTS FOR INFORMATION ON A TRAVEL PRODUCT DESCRIPTION RELATED TO PRINTEMPS VOYAGES

Manage your requests for information on a travel product sheet related to Printemps Voyages

  • To answer your requests for information on a travel product sheet
  • To allow you to share a product sheet by email
  • City of departure
  • Departure date
  • Duration of the trip
  • Number of participants
  • Title, last name, first name
  • Postal address
  • Country
  • Email address
  • Email address of the recipient of the product description
  • Phone number
  • Number of children and babies
  • Available field for any specificity

For this purpose, and subsequently in the context of booking your trip, personal data of other individuals (other trip participants, individual having participated in a Printemps Listes, individual to be notified in case of emergency) may be collected, including personal data of minors (trip participants). These data will only be processed for the above-mentioned purpose. You therefore guarantee that you have informed other individuals concerned of this data transmission and have obtained their prior consent.
Sensitive data such as health data (disability, allergies, diet) may be collected and may indirectly reveal the religion, beliefs or convictions of the individuals concerned. These data will only be processed for the purpose of organising the transport and/or your journey and will.

  • Performance of a contract
  • Customers: 3 years from the end of the commercial agreement, from accepting sales prospecting and subscription preferences
  • Archiving 10 years starting the end of the financial year (Article L123-22 of the French Commercial Code)
  • Potential Customers: 3 years from accepting sales prospecting and subscription preferences
    Email addresses for sharing the data of products descriptions are not kept in our systems.

MANAGING YOUR TRAVEL BOOKING ON PRINTEMPS VOYAGES

  • To process and manage the service(s) booked with Printemps Voyages whether in store or on the website www.printempsvoyages.com/ (package holiday, air travel or any other means of transport), including the potential management of visa applications or any other document from third countries.
  • To manage any exchange you have with us regarding your booking (information, cancellation, refund, exchange, complaint, assistance)
  • Duration of the trip
  • Number of participants
  • Number of children and babies
  • Title, last name, first name of travellers
  • Date of birth of travellers
  • Phone number
  • Email address
  • Postal address
  • Country
  • Identification documents
  • Printemps Voyages Agency
  • Data related to accepting or declining sales prospecting and subscrition preferences
  • Printemps Voyages purchase data
  • Data for managing the Printania loyalty account (date of membership, card type, Printania account number, Printania card number)
  • Your tier points (if you have joined the Printania loyalty programme)
  • Your shopping points (if you have joined the Printania loyalty programme)
  • The data allowing the management of the booking of travel services: transport, stay, circuit, accommodation only (destination, departure date, departure city, duration of the trip, type of trip, amount of the trip, customer claim, date of the wedding if necessary in case of honeymoon, individual to be notified in case of emergency)
  • Specific data for the purposes of organising transport and/or the stay/travel
  • Data on allergies, food preferences and diets, need for assistance (disability, health)*.
  • Available field for any specificity
  • Methods of payment
  • Bank details (cardholder, card number, expiry date, cryptogram)**.

For this purpose, and subsequently in the context of booking your trip, personal data of other individuals (other trip participants, individual having participated in a Printemps Listes, person to be notified in case of emergency) may be collected, including personal data of minors (trip participants). These data will only be processed for the above-mentioned purpose. You therefore guarantee that you have informed individuals concerned of this data transfer and have obtained their prior consent.
*Sensitive data such as health data (disability, allergies, diet) may be collected and may indirectly reveal the religion, beliefs or convictions of the individuals concerned. These data will only be processed for the purpose of organising the transport and/or your journey and will not be used for other purposes.
**It is specified that bank details are not collected by us but directly by our payment service providers.

  • Performance of a contract
  • Your consent (to send you marketing communications)
  • Customers: 3 years from the end of the commercial agreement, from accepting sales prospecting and newsletter subscription preferences
  • Archiving 10 years starting the end of the financial year (Article L123-22 of the French Commercial Code)
  • Potential Customers: 3 years from accepting sales prospecting and subscription and newsletter subscription preferences

MANAGING YOUR SUBSCRIPTION TO THE PRINTANIA LOYALTY PROGRAMME

Personal data is also collected and processed as part of your subscription to the Printania loyalty programme. For further information, please click here to visit our Printania Privacy Policy.

  • To manage your loyalty programme registration
  • To enable you to create and manage your account on printempsfrance.com
  • To enable you to manage your loyalty card in the Wallet of your phone
  • To manage the promotion, improvement and personalisation of your offers and services as well as the follow-up of customer relations within the framework of the programme membership.
  • To manage your loyalty programme benefits and services
  • Data standardization
  • The recovery of purchases made at Printemps and paid for using the Printania Plus payment card in case of declining the credit file due to missing or erroneous supporting documents, or in case of exercising the right of withdrawal.
  • Title, last name, first name
  • Phone number
  • Postal address
  • Country of residence
  • Email address
  • Date of birth
  • Payment data (date and amount of the transaction, type of payment method) It is specified that payment information (credit/debit card number/bank details) is not collected by us but directly by our payment service providers.
  • The data enabling the management of the Printania loyalty account (date of membership, type of card, customer complaint, Printania account number, Printania card number)
  • Data related to purchases made by the individual who has joined the Printania programme in the Printemps stores or on the websites www.placedestendances.com and www.printemps.com, printempsvoyages.com (order or reservation number, order date, type of products)
  • Data on possible returns (return date, return amount) and data on vouchers (vouchers amount)
  • The history of tier-points and benefits
  • Data of the 3 preferred brands of the card's holder
  • Data related to accepting or declining sales prospecting and subscription preferences
  • Supporting data enabling the cancellation of the programme or Printania Account by a third party acting on behalf of the holder (death, guardianship, etc.).
  • Data enabling the cancellation of the Printania programme due to loss or theft of the card (identity document).
  • Performance of a contract (for the management of your loyalty programme registration)
  • Your consent (to send you marketing communications) (to send you marketing communications)
  • Legitimate interest of the Printemps companies (for the recovery of purchases made at Printemps.)
  • 3 years after the last in-store activity, or mail/sms*5 activity, or online store activity.
  • The data processed in the framework of recovery is kept 15 days after the file is closed.

MANAGING YOUR NEWSLETTER SUBSCRIPTION

  • To send you our newsletters
  • To allow you to manage your subscription preferences
  • To improve customer knowledge through reporting and statistics in order to send you marketing communications tailored to your preferences and interests. (Not applicable to Printemps Listes and Printemps Voyages)
  • Title, last name, first name
  • Date of birth (not applicable to Printemps Listes, Printemps France and Printemps Voyages)
  • Email address
  • Telephone number (not applicable to Printemps Listes and Printemps Voyages)
  • Store and subscription preference data
  • Data related to accepting or declining sales prospecting (sms or email)
  • Postal code (not applicable to Printemps France and Printemps Voyages)
  • City (not applicable to Printemps France and Printemps Voyages)
  • Country (not applicable to Printemps France and Printemps Voyages)
  • Your consent
  • Legitimate interest of the Printemps companies (to improve our customer insight)
  • Customers: 3 years after your last activity in store, or mail/SMS*5, or online store activity.
  • Potential customers: 3 years after your last activity.

CONDUCTING MARKETING AND PROMOTIONAL ACTIVITIES

  • To carry out promotional activities (Information on promotions, special offers, invitations to events and trade fairs)
  • To contact you via email, SMS or through a website display/animation about marketing offers that may be adapted to your profile and preferences. (Not applicable to Printemps Listes and Printemps Voyages).
  • To organise contests and giveaways.
  • Title, last name, first name
  • Email address
  • Type and date of event (as part of the Printemps Listes Games)
  • Printania membership details (not applicable to Printemps Listes)
  • Data relating to accepting or declining sales prospecting and subscription preferences (sms or email)
  • Postcode
  • Data relating to the organisation and processing of competitions, lotteries and any promotional operation (date of participation, answers given, nature of prizes offered etc.)
  • Consent
  • Legitimate interest of Printemps companies (to send marketing communications to people who are already customers of Printemps companies*6)
    *6 Although we will be disappointed to see you leave, please not that you can stop receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by visiting the section "what are your rights and how to exercise them?"
  • Performance of a contract (for participation in competitions and lotteries)
  • Customers: 3 years after your last in-store, or mail/SMS*5 or online store activity related to the Printemps Listes account, or from the last trip.
  • Potential customers: 3 years after your last mail/SMS*5 activity.
  • TARGETED ADS

    • For a third party or a partner to carry out advertising profiling on behalf of the Printemps companies.
    • To display/send you personalised advertisements adapted to your preferences and interests.
    • Browsing and analysis cookies
    • Email address
    • Consent*7
    • *7 You can switch off targeted advertising by changing your targeted advertising cookies preferences from our cookies management centre. Please be aware that refusing targeted ads only means that you will no longer receive adverts specifically targeted to you. It does not prevent the display or receipt of other types of non-targeted advertising.
    • For cookies: 13 months after the storage of cookies.
    • For email address:
    • Customers: 3 years after your last in-store, email/SMS*5 or online store activity.
    • Potential customers: 3 years after your last email/SMS activity *5.

    MANAGING OF ONLINE APPOINTMENTS

    • To manage the online beauty appointment booking service (except for the Eyebrow and Hairdressing Workshop) on printempsfrance.com
    • To manage the online appointment scheduling service with our sales experts on printempsfrance.com and inform you by email of the services and shopping sessions organised by our experts.
    • To manage the online appointment booking service for trying on your wedding outfit on listes.printemps.com
    • To manage the appointment scheduling service with our Personal Stylists and with Levi's corner on printemps.com
    For your beauty appointments:
    • Title, last name, first name
    • Email address
    • Mobile phone number
    • Loyalty card number
    • Data related to accepting or declining sales prospecting
    For the fitting of the wedding outfit:
    • Date of the wedding
    • Type of fitting
    • Appointment date
    • Clothing size
    • Wedding theme
    • Budget for the wedding outfit
    • Type of outfit/dress models desired
    • Accompanying individual for the fitting
    • Title, last name, first name
    • Email address
    • Postal address
    • Mobile phone number (to confirm the appointment by SMS)
    • Date of birth
    • Country
    • Data related to accepting or declining sales prospecting
    For your appointments on Printemps.com:
    • Title, last name, first name
    • Phone number
    • Country of residence
    • Email address
    • Date of birth (if you join the Printania loyalty programme)
    • Your tier points (if you have joined the Printania loyalty programme)
    • Your shopping points (if you have joined the Printania loyalty programme)
    • Your vouchers (if you have joined the Printania loyalty programme)
    • Your Printania days (if you have joined the Printania loyalty programme)
    Account creation date
    • Methods of payment
    • Delivery address
    • Invoicing address
    • Purchase history
    • Performance of a contract
    • Consent (to send you communications related to shopping organised by our sales experts)
    • Customers who have not given their consent to sales prospecting: The data is kept for 3 years after the appointment has been made.
    • Customers who have not given their consent to sales prospecting: 3 years after the last mail/sms activity*.

    CUSTOMER SERVICES FOLLOW-UP

    • To manage your telephone conversations with our customer service.
    • To manage your telephone conversations with our travel service.
    • To manage exchanges via Chat, Instant Messaging, or our private messaging on social networks.
    • To manage email exchanges.
    • To manage in-store exchanges.
    • To manage any complaints.
    • To provide you with any information about our Sites, items and orders.
    • To provide you with information about the Printania loyalty programme.
    • To manage online conversations with our personal stylists.
    • To manage the follow-up of a gift list with Printemps Listes, a contribution, a winner in a contest, an online appointment or a touch-up.
    • Title, last name, first name
    • Phone number
    • Email address
    • Type of claim
    • Store concerned
    • Your message to our customer service department
    • Account creation date
    • History of complaints (dater and exchanges with our customer service)
    • Order number or booking reference
    • Order history (online and in store)
    • Performance of a contract
    • Consent (to record your phone conversations with our customer service team)
    • Duration for which recorded phone calls are stored: 3 months (not applicable to Printania)
    • Duration for which exchanges with our customer service by email and chat are stored: 24 months (not applicable for Printania)
    • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
    • Potential customers: 3 years after your last email/SMS activity *5.
    • Duration for which recorded phone calls are stored: 1 month.
    • Duration for which conversations with our customer service team via email and chat are stored: 24 months.

    IMPROVING CUSTOMER EXPERIENCE

    • To measure the quality of our services.
    • Monitor and improve our Sites and provide you with personalised offers and services (not applicable for Printemps Voyages).
    • To record certain telephone and chat conversations with our customer service advisors in order to improve our service.
    • To manage your participation in our customer satisfaction surveys.
    • Title
    • Last name
    • First name
    • Email address
    • Telephone number
    • Order number
    • Location data (IP address of the computer connecting to the site) to show you the nearest store or to let you connect to the site of the Printemps store nearest to your location.
    • Preferred data of the selected Printemps Stores
    • Customer notification
    • Travel destination (for Printemps Voyages satisfaction surveys)
    • History of conversations with customer service
    • Browsing data
    • Legitimate interest of the Printemps companies
    • Consent (to record your phone conversations with our customer service team)
    • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
    • Potential customers: 3 years after your last email/SMS activity *5.
    • Duration for which recorded phone calls are stored: 3 months (not applicable for Printania)
    • Duration for which conversations with our customer service team via email and chat are stored: 24 months (not applicable for Printania)
    • Duration for which customer satisfaction surveys are stored: 24 months.
    • Cookies: 13 months after storage.

    IMPROVING CUSTOMER INSIGHT

    • To carry out statistical studies and aggregate customer segmentation and management indicators.
    • To share data within the Printemps companies for the purposes of customer insight.
    • To carry out analyses related to email behaviour (openings, clicks)
    • To enhance your profile using data related to your internet browsing (cookies, browsing data, audience analytics, etc.)
    • To complete your profile if you make a purchase using the information from your account.
    • Title
    • Last name
    • First name
    • Address
    • Email address
    • Telephone number
    • Account creation date
    • Date of birth
    • Date of event
    • Type of event
    • Country of residence
    • Language
    • Order date
    • Number of orders
    • Purchase frequency
    • Products ordered
    • Brand ordered
    • Order amount
    • Browsing data (browsing and performance cookies)
    • Printania data (tier, number of points, purchases using discount vouchers)
    • Email and sms usage data (date sent, open email, click)
    • Legitimate interest of the Printemps companies
    • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
    • Potential customers: 3 years after your last email/SMS activity *5.

    MANAGING YOUR RIGHTS

    • To manage any request to disclose, delete or modify your data, access your data, object to or restrict the processing of your data, as well as any request for the portability of your data.
    • To manage your requests to withdraw from or object to the Printania loyalty programme, marketing communications, or the newsletter.
    • Title
    • Last name
    • First name
    • Telephone number
    • Address
    • Email address
    • Date of birth
    • Data allowing the management of your Printania loyalty account (if you are a member):
      • Subscription date
      • Card type
      • Card number
      • Tier
    • Data relating to purchases made: Data collected upon a purchase made by the loyalty cardholder in order to calculate the tier and shopping points (if you are a member)
    • Data collected during a purchase by the Printemps Listes cardholder
    • The identifiers and information collected on the personal account (if logged in)
    • User details and information collected in your personal account and/or on the mobile application (if you are a member)
    • Preference data with the choice of 3 favourite brands (if you are a member)
    • Subscribed statutory services (if you are a member)
    • Data linked to the benefits available to subscribed customers (Printania Days, Printania discount vouchers)
    • Data relating to the acceptance or refusal of marketing offers
    • Problems encountered by the customer and the response provided by customer service
    • Data related to the Printemps Listes account (Printemps Listes card/status, event date, extension/closure of account, freedom feature: refund 10% of contributions)
    • Legal obligation
    • 3 years from the final response to the request.

    PREVENTING AND MANAGING FRAUD AND NON-PAYMENT

    • To ensure the security of our websites.
    • To protect transactions against fraud. To this end, we use a third-party solution in order to detect any fraud and to assure us that the payment will be carried out by you or by any person that you have authorised for this purpose.
    • To manage fraud prevention in the use of the Printania loyalty programme.
    • Credit/debit card holder's name
    • Credit/debit card number
    • Transaction IP
    • For Printania fraud management:
      • Last name, first name
      • Email address
      • History of the loyalty card holder's transactions (date and amount of transactions, favourite products, means of payment, tax-free purchases, Welcome purchases, use of loyalty card offers)
      • Data for the management of the Printania loyalty account (date of membership, type of card, customer complaint, Printania and/or CACF account number, Printania card number)
      • History of bonus and tier points and benefits, membership levels
      • Main store
    • Legitimate interest of the Printemps companies
    • Storage of data by our payment provider for the duration required for it to complete this task.
    • For Printania fraud management: retention of data for the time necessary to achieve the purpose.

    USE OF CONTENT GENERATED ON SOCIAL MEDIA

    • To ensure the promotion of our products and services.
    • To analyse the content that you may post online.
    • To generate statistics.
    • To better understand your needs and expectations.
    • Usernames and public information
    • Information sent by direct message to our sites.
    • Content of social media posts
    • Legitimate interest of the Printemps companies
    • 1 year

    ONLINE BROWSING AND COOKIES

    We use cookies or similar technology (hereinafter referred to as "Cookies"*8) while your browse our website in order to:

    • Facilitate your browsing
    • Understand how you interact with us
    • Offer you adverts tailored to your browsing habits
    • Measuring the audience on our Sites

    For further information about cookies and to manage the cookies that we store, please refer to our cookies management centre.

    *8 Cookies are small text files that are recorded on your device (computer, tablet or mobile) when you browse websites.

    • Browsing cookies
    • Performance cookies
    • Functionality cookies
    • Targeted advertising cookies
    • Legitimate interest of the Printemps companies (for the cookies necessary for website browsing)
    • Consent (for all other cookies)
    • 13 months after the storage of cookies

    *4 Regardless of the processing of your personal data for the strictly required duration in order to fulfil the corresponding purpose as indicated above, we may retain certain personal data relating to you for a longer duration in order to fulfil our legal obligations (for example, we must retain receipts and credit slips for 10 years). Furthermore, some of your personal data may occasionally be kept for longer if this data is needed to exercise legal rights, or if any liability could be incurred following the processing during this time, pursuant to the regulations in force. In this case, the data will be saved and protected with restricted access. This data will be deleted once the potential actions of each case have been advised or when the legal retention period for certain data has expired.

    *5 Email or SMS activity refers to the lack of response to a request by email or by SMS, i.e. you have not clicked on a hyperlink contained in an email or SMS.

    4. HOW DO WE COLLECT OR RECEIVE YOUR PERSONAL DATA?

    Your personal data may be collected:

    • Directly from you when you complete our collection forms, questionnaires, in store or on our Sites printempsfrance.com, printemps.com, listes.printemps.com , printempsvoyages.com and in the context of joining the Printania loyalty programme (for example, when you create an account, when you contact our Customer Service, when you participate in a competition, when you answer a satisfaction survey, when you open a list or make a donation to a list whether at Printemps or on the zankyou.fr website for the 50/50 Shopping & Cash list, or when you make a purchase on our Sites or in shop, or when you make an appointment online).
    • Indirectly, via browsing data on your devices (for example, using cookies in order to understand your browsing on our websites), on Printemps and Printemps.com, Printemps Listes and Printemps Voyages and social media pages, when this data is sent to us by the Printemps companies, or by any other means (When pairing your loyalty card on the www.placedestendances.com website, for example), or by the companies organising trade fairs in which the Printemps companies may participate (said organising companies having prescribed to obtain the consent of the individuals concerned).

    When subscribing to a Printemps Voyages offer or service, opening a list, a sponsorship, or opening an online money pool on Printemps.com, the organiser may communicate information related to other individuals for whom he or she books the trip or service, or for whom he or she opens the list, the online money pool, or carries out the sponsorship, provided that he or she has obtained the prior agreement of the concerned individuals for such communication.

    When we collect personal data directly from you, we denote the required fields with an asterisk, as they involve data that we need in order to fulfil the service in question or to allow you to use a feature. If you do not wish to complete these fields, it may affect our ability to offer you the requested products and services or your ability to access all of our websites features.

    5. WHO RECEIVES YOUR DATA?

    • The Printemps companies, and the various authorised services of these companies helping to fulfil each purpose detailed above, may have access to all or part of your personal data, including:
      • Authorised persons within the Information Systems Department,
      • Authorised persons within the Marketing Department,
      • Authorised persons within Customer Service,
      • The Printemps companies Sales and Logistics teams (including the Printemps companies' sellers and store demonstrators),
      • Authorised persons within the Legal Department.
      • Within the framework of Printemps Listes: authorised individuals within the Printemps Listes Head Office and shops team, Printemps Voyages Head Office and in-store agencies, Printemps Affiliates and authorised persons within the finance department.
      • Within the framework of Printemps Voyages: the authorised individuals within the Printemps Voyages team.

    By using Printempsfrance.com and Printemps.com accounts, and on Printemps Voyages, you can take advantage of PRINTANIA's services in order to benefit from the many rewards resulting from the interactions between the two brands. We also inform you that Placedestendances.com, a subsidiary company of the Printemps Group, is also a recipient of personal data within the framework of the loyalty programme when you enter your PRINTANIA card number on the www.placedestendances.com website to merge your Place des tendances account with your PRINTANIA card.

    • Your personal data may be sent to providers that the Printemps companies use to carry out services as part of the purposes set out above, for example:
      • Our hosting providers, which we need to store all of your data, as well as for maintenance and technical support;
      • Our providers responsible for ensuring the management and security of payments that you make on our website;
      • Our providers responsible for delivering the products that you order (for example, delivery or postal services) and in the context of Printemps Voyages, the authorised services of technical service providers (tour operators, airlines, car rental companies, hotels/accommodation rentals, railway companies, cruise lines, local agents, transfer agents, visa services, concierge services, insurance)
      • Our providers to which we entrust product storage, preparation and delivery services and which manage product returns
      • Our providers responsible for customer service
      • Our providers responsible for conducting analyses and segmentations, web analytics, marketing and business studies, and personalised advertising campaigns
      • The providers responsible for the Printemps Group's technical and financial services.
      • Our Printemps Listes routing service for sending Printemps Listes cards to gift list recipients.

    Our providers are selected by us according to their data security and confidentiality capabilities, and must respect the personal data regulations applicable to subcontractors. As such, we sign contracts with all of these recipients to ensure that they demonstrate an adequate level of data protection security, and we send precise processing instructions to each of them. Furthermore, we only provide them with the information that they need to carry out the service.

    • We may send encrypted personal data (for example: your email address) or certain non-identifying data (e.g. socio-demographic data and consumer profile, cookies or technical identifiers) to third parties, without their being able to identify you by name, for the purposes of targeted advertising on third-party websites. The legal basis for this data processing is the legitimate interest of the Printemps companies. In this context, your data is processed by the third party in question, which acts as a Data Controller and is subject to its general terms and conditions and its personal data protection policy. The third party must ensure that it has received your prior consent in order to send you marketing communications. We recommend that you read the personal data protection policies of these third parties before consenting to having your data sent to them. You can refuse these targeted ads by notifying us (see instructions in the section "What are your rights and how do you exercise them?") or by amending your account settings on these third-party websites. You have the ability to opt-out of such ad targeting by directly setting up your account on the site of these third parties.
    • We may send encrypted personal data (e.g. email address, country) or certain non-identifiable data (cookies) to our social media, without their being able to identify you by name, in order to show you personalised adverts on social media (further information can be found in the "Social media" section). This data is primarily used to establish matching in order to recognise you as a customer of the Printemps companies and to send you personalised advertisements from us, or to send you targeted ads from the Printemps companies according to your interests on social media. The legal basis for this data processing is the legitimate interest of the Printemps companies. You can refuse these targeted ads by notifying us (see instructions in the section "What are your rights and how do you exercise them?") or by changing your social media account settings. You have the ability to opt-out of such ad targeting from the settings of your social network user account.
    • We may send some of your personal data to our digital marketing partner so that we can link up your devices (computer, mobile, etc.) and provide you with a cohesive experience on the various devices that you use to access our website. To learn more about cross-device linking or to oppose it, please visit  www.criteo.com/privacy/.

    Furthermore, other recipients may have access to all or part of your personal data depending on their level of authority and purpose, including:

    • Police and legal authorities, particularly in the case of a court order.
    • If we divest or transfer all or part of our business or our assets, for example as part of a merger or sale, we may transfer your personal data to the potential acquirer of the business or assets. As a result, the acquiring party shall act as the new Data Controller, and its personal data protection policy shall govern the processing of your personal data. Furthermore, please note that operations of this nature may justifiably involve prior audits carried out by professionals using appropriate safeguards and security measures in order to ensure the confidentiality of the data accessed. In the event that a transfer or assignment of our assets containing your personal data is effectively carried out, we will implement information procedures that ensure that you can exercise your rights over your personal data.

    6. AUTOMATED DECISION-MAKING

    Personal data collected on our sites or as part of the Printania loyalty programme, may be automatically processed in order to secure transactions made on our websites against fraud and misappropriation, thereby assuring you an optimum service quality and securing your payment methods. For this purpose, we use a solution developed by a third-party provider that uses an algorithm to determine the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person. We also use an algorithm that enables us to identify suspicious behaviour on the part of customers when using the Printania loyalty programme. This processing involves human intervention in which the final decision is made by a natural person.

    7. PROFILING

    When we send communications or display content personalised to your areas of interest and your preferences, we may use certain analysis techniques called "profiling" (defined as any form of automated processing of personal data that involves using this data to evaluate certain personal aspects about an individual; for example, to analyse or predict elements concerning their economic situation, personal preferences, interests, or needs). This means that we may use and analyse the personal data mentioned above (including age, purchase history, browsing data, etc.) to predict your personal preferences and/or interests and offer you products that we think may interest you.

    In certain circumstances, you have the right to object to the use of your data for profiling purposes. To do this, please refer to the section "What are your rights and how to do you exercise them?"

    You can unsubscribe from the newsletter at any time, at no cost to you.

    8. SOCIAL MEDIA

    Social media

    Printemps (Printemps France, Printemps Listes and Printemps Voyages) and Printemps.com are present on several social networks such as Facebook, Twitter, Pinterest and Instagram.

    Please note that the information linked to your browsing (pages visited, products viewed, category of the product viewed, products purchased or categories of the products purchased) is captured by social media for the purposes of their own targeted advertising via the cookies that are stored during your browsing of our website. This processing is based on the consent that you give when you accept cookies. You can withdraw your consent by changing your browser settings (see the cookies settings for various browsers below) or in our cookie settings.

    Furthermore, we may collect certain personal data and information related to your activity on the social media pages of our own purposes. This data is used for statistical analysis (audience measurement on our pages) as well as for advertising purposes to improve our customer relationships and the advertisements that are showed to you, in order to offer you a personalised experience. Please note, however, that we will never publish content on your Facebook profile. This data processing of the Printemps companies' pages on social media is governed by this Privacy Policy. However, the Printemps companies are not responsible for the subsequent use of your data by the social networks for their own purposes. As such, each of the social networks used by the Printemps companies has its own data protection policy. We recommend that you consult them; particularly to learn more about your rights and your social media account settings.

    We remind you that any content published on social media may be viewable to the public. Therefore, please exercise caution in giving away certain information (for example, your address or financial details). We cannot be held responsible if you give away personal information on one of our social media pages, and we recommend that you do not disclose this type of information.

    9. WHERE IS YOUR PERSONAL DATA STORED?

    Your personal data is stored on the servers of a service provider located in France.

    However, personal data may occasionally be sent to providers located in countries outside of the European Union, with a different level of protection to that of the EU.

    In this case, we contractually manage the transfer of data, with the support of the European Commission's standard contractual clauses, and we demand that these recipients implement the measures required to ensure the same level of personal data protection as required by the European regulation.

    10. WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?

    Your rights

    In accordance with the General Data Protection Regulation in force, you can contact the Printemps companies to exercise the following rights:

    Right to be informed about processing

    You have the right to obtain clear, comprehensible, precise and easily accessible information on the way in which we process your personal data and the procedures for exercising your rights. You will find all of this information in this Privacy Policy.

    Right to access your personal data

    You have the right to ask the Printemps companies if we are holding personal data concerning you, and to request that we send it to you, subject to certain restrictions:

    • We can legitimately refuse to act on your request if it is manifestly unfounded, excessive or repetitive.
    • We can legitimately refuse to act on your request if it infringes on the rights and freedoms or a third party (the request must only concern your personal data and cannot contravene copyrights or trade secrets).

    Please be aware that we may charge a reasonable fee if the delivery of the requested information incurs high administrative costs.

    Right to rectify your personal data

    You have the right to request the rectification of inaccurate or incomplete information concerning you.

    You may exercise your right to rectification as follows:

    • You can contact us using the below contact information.
    • If you have an account, you can amend your data in the "My Account" tab on the Printemps.com and Printempsfrance.com websites.
    • You can request a change to the data on your Printania account at a Printemps store.
    Right to erase your personal data (or right to be forgotten)

    In certain cases, you have the right to request that the Printemps companies erase the personal data concerning you. Please be aware that the right to erasure may be refused in certain cases, particularly if an order, a purchase, a list, is being processed (in this case, we must wait until your order is delivered before erasing your data), if we must retain your data for legal reasons (for example, retaining receipts, retaining your data in order to exercise rights in court) or for legitimate reasons (for example, data used for aggregate statistical purposes).

    Right to object to marketing communications and certain profiling

    You have the right to unsubscribe or opt out of receiving marketing offers from one or more Printemps companies at any time, by following the steps set out in our communications (clicking on the unsubscribe link at the bottom of the marketing message that we send you) or by following the procedures in this Privacy Policy.

    If you wish to object to profiling, please contact us using the contact details below.

    Right to withdraw future consent for data processing based on consent

    You may withdraw your consent to the processing of your personal data if this processing is based on consent. Please note that the withdrawal of consent applies only to the future and cannot affect the lawfulness of processing based on consent carried out before the withdrawal.

    Right to restrict processing

    You have the right to request the restriction of processing that we carry out on personal data concerning you. As a result, the processing of this data will be restricted: we may keep your data, but we cannot use it or process it. This right applies in the specific cases set out by the General Data Protection Regulation.

    Right to data portability

    You have the right to receive a part of your personal data in a machine-readable format, in order to store it elsewhere or to easily transmit it to another database, with a view to reusing it for other purposes. Please note that only portable personal data (reusable data) will be sent to your under this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and is based on your prior consent or on the performance of a contract agreed with you.

    Right to formulate guidelines for the processing of your personal data after death

    You have the right to formulate general guidelines (to a trusted third party digitally certified by the French Data Protection Authority (CNIL) that will formulate guidelines on all of the deceased person's data) or specific guidelines (to a data controller for guidance concerning specific data processing only) relating to the conservation, erasure and communication of your personal data after your death.

    Right to lodge a complaint with a supervisory authority

    If you are unable to exercise your rights or if you wish to report a breach of the personal data protection rules, you have the right to lodge a complaint to the French Data Protection Authority (CNIL).

    How can you exercise your rights?

    To exercise your above rights with one of the Printemps companies, write to us via email at vosdonneespersonnelles@printemps.fr or by post to the following address: Printemps, Direction Marketing, 102 rue de Provence 75009 Paris, France

    Right to manage or deactivate cookies

    You can manage or delete cookies from your computer, phone or any other device as you browse Printempsfrance.com or Printemps.com using our Cookies management centre.

    You can also choose to block cookies on your computer directly in your browser's server settings.

    Further information about how to do this can be found at the following link (in French): www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

    However, please note that your browsing experience on the website may become limited.

    The procedure for deleting cookies is different for each browser.

    For Google Chrome, the procedure is at the following link: https://support.google.com/chrome/answer/95647

    For Mozilla Firefox, the procedure is at the following link: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

    For Internet Explorer, the procedure is at the following link: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

    For Safari, the procedure is at the following link: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

    Your choices

    Please note that you can change your subscription preferences (choice of marketing communications from the Printemps companies), and how these communications are sent, at any time from your account.

    Amendments to our Privacy Policy

    We may occasionally be required to modify this Privacy Policy, particularly in order to comply with any regulatory, legal, editorial or technical changes. We advise that you consult this page regularly so that you are aware of any potential amendments or updates to this policy.

    Welcome to printemps.com, you are connecting from: belgium and your language is: english.